1. Amadeus Selling Platform
Brighter features, bolder functionality
and better flexibility than ever before
Author, Department
Place, Date

2. Agenda Amadeus Selling Platform overview Moving towards 7.2
Key improvements in 7.2
Amadeus Offers
Amadeus All Fares Plus
Amadeus Profiles Plus
Amadeus Electronic Miscellaneous Documents
Amadeus Banners at sell time & ‘click to book’
Portability improvements
Full recap of features in 7.2
What’s new?
What makes our solution unique?
© 2012 Amadeus IT Group SA

3. 1
Overview

4. Amadeus Selling Platform 7.2
Need to optimise operational efficiency and reduce costs?
Aiming at broadening your offer?
Amadeus Selling Platform 7.2
Facing strong pricing competition from online and direct distribution?
Looking for new revenue streams to remain profitable?
Targeting a premium service to ensure customer loyalty and development?
Looking for aggregated and comprehensive air and non-air content?
© 2012 Amadeus IT Group SA

5. Amadeus Selling Platform
the world’s most used retailing application for travel professionals
© 2012 Amadeus IT Group SA

6. Over 400,000 points of sale deployed around the world
100 million trips/year booked
€ 70 billion trip value booked
>250 million bookings/year
Increase productivity and revenues
Improve customer loyalty and retention
Optimise operations management
© 2012 Amadeus IT Group SA

7. Thanks to Amadeus Selling Platform
Increase
productivity & revenues
Optimise operations
management
Improve
loyalty
& retention
Single access to all fares & broadest content
Streamlined processes to keep your costs down
Exceed customers’ expectations with personalised services
Fast, intuitive access to a greater range of travel content:
over 269 of the world's leading hotel chains, accounting for 100,000+ hotels
25 car rental companies in 250 markets
95% world airlines' scheduled seats
hundreds of low fare flights, including 48 non-Amadeus airlines..
Reduce the complexity of your business processes & administration time, and streamline workflow across markets.
Offer your customers a unique service. Amadeus Selling Platform will help you match the personal advice and efficiency that only an agency like yours can offer!
© 2012 Amadeus IT Group SA

8. 2
Towards 7.2
Key developments

9. Selling Platform 5.2 Selling Platform 5.3 Profiles Plus Hotel Plus
New interface with intuitive workflow
Your profile types managed in one place
Manage Car and Rail Traveller preferences in a single environment
Profiles Plus
Hotels
Plus
Improved customer relationship.
Integration of Amadeus Travel Preferences Manager.
Sending of hotel images via in one click
Improved travel yield control
Traveller preferences now completes Profiles and Policies
Hotel Plus
Improved productivity and fast customer service
Build complex itineraries with aggregated Amadeus and non-Amadeus low fare content
Unique calendar feature
Beat the PNR price
Re-designed fare notes display
Added flexibility features
This is the only single low fare search tool you need
All Fares
Quality
Control
Easier import/export of rules
Massive
Good
Social contribution
Support voluntary donations
Smart
Keys
More flexibility
Default ‘My Smart Keys’ configuration with remote sign-in
PNR
Simplified, intuitive, real-time data Re-designed Special Services tab
SSRs automatically updated for instant increased parity with the airlines’ web sites
Ticketing
Serve your customer better Configurable optional fields
© 2012 Amadeus IT Group SA
Ticket
Changer
Gain efficiency
Automatic management of FOP

10. Selling Platform 6.1 Selling Platform 6.2 – 7.1 Profiles Plus
Ancillary
Services
Reinforce your travel consultancy value
Book the same ancillary services as offered by the airlines on their own web sites
Profiles Plus
Hotels
Plus
Improve customer service whilst picking the most profitable rates
Improved yield control thanks to more efficient and dynamic management of travel policies
More productive and better customer service
Search and book for more than two people in one room, search directly by property code, total pricing and taxes.
Ease of use
Hotel Plus
Now truly the single only low fare search GUI you need
Amadeus and non-Amadeus content and new flexibility
More content and functionality
New LCC available for booking
Iberic discount supported
Ability to store and retrieve air fares
All Fares
Cars
Plus
Public, corporate and pre-paid rates in one intuitive tool
Process your car bookings based on company and agency policies at a glance
More productive
UI and usability enhancements, e-voucher
Ease of use
Profiles
Plus
The only tool you need for managing your customers’ preferences
All profile types now available
Now with MassiveGood
MassiveGood is now supported in Traveller & Company profiles
© 2012 Amadeus IT Group SA

11. Selling Platform 7.2 Profiles Plus Hotel Plus
Increase productivity and revenues
Optimise operations management
Improve customer loyalty and retention
Offers
Profiles Plus
Save time, be proactive, manage alternatives
Reduce costs
Reduce travel expenses; search and book efficiently
Improve productivity and accuracy
Sell faster, cross-sell and up-sell
Synchronise customers’ requests
Integrate fully, facilitate Ancillary Services
No internet browsing; get enhancements faster
Book faster; transfer PNR data efficiently
Sell more efficiently
Install & deploy faster
Offer one-to-one service
Rely on secure technology
Empower travellers; counter the online threat
Apply preferences, increase satisfaction
Offer a wider service, maintain trip context
Access from anywhere and respond quicker
EMD
Hotel Plus
All Fares
Plus
Profiles
Plus
Click
To Book
© 2012 Amadeus IT Group SA
Portability

12. 2
Release 7.2
Key features

13. Standard sales process1 2 3 4 5 6
Create & access profile
Search availabilities & rates
Compare & propose additional services
Book & manage changes
Issue documents
Follow-up & refund
Offers
All Fares Plus
Key features in Amadeus Selling Platform 7.2
EMD
Click-to-Book
Profiles Plus
Portability
Increase productivity and revenues — Improve customer loyalty and retention — Optimise operations management

14. Amadeus Offers
Save time thanks to an automated process, proactive chase-up and management of constraints during the trip
Amadeus Offers will eventually replace time consuming workarounds to bring savings of up to €0.65 per offer*
Ensure an efficient one-to-one service and provide your customers with a faster, more convenient travel experience
Help prove contractual obligations by proposing several alternatives to a trip
Unique: no other professional booking platform gives you an equivalent service
© 2012 Amadeus IT Group SA

15. Offers
The first step is already in place so that Offers can be viewed in Selling Platform as soon as the full functionality is available in Amadeus central system
See if offers are contained in the PNR (or in the mini PNR)
Click on the link to display the Offers stored
© 2012 Amadeus IT Group SA

16. Electronic Miscellaneous Documents
Amadeus EMD
Electronic Miscellaneous Documents
Highly flexible and fully customisable to market specifications and local constraints, EMD offers real time and secured information throughout the whole cycle
Improve customer service with electronic technology (no loss of paper, time-saving for passengers) and enhanced functionality (interlining, multi-coupon, association to e-tickets) compared with previous Automated/Virtual MCO
Amadeus is again leading the way in electronic industry standardisation. Full integration means minimal impact to your existing workflows
© 2012 Amadeus IT Group SA

17. Electronic Miscellaneous Documents
EMD
Electronic Miscellaneous Documents
EMD standalone services:
Fully replace the paper Automated/Virtual MCOs (Miscellaneous Charges Orders)
Not necessarily linked to a flight segment
Can be issued in connection with the ticket (as a reference)
Can be used at different stages of the sales flow (at issuance, at change of status time)
Examples: vouchers, residual value
EMD is the accountable document which facilitates the sale of ancillary services
© 2012 Amadeus IT Group SA

18. Amadeus All Fares Plus
Save time searching for non-GDS fares (due to content fragmentation) and help your corporate travellers focus on cost reduction on travel expenses
Empower your travellers to compare prices and journeys; and counter the strong competition from online players and direct distribution
Help eliminate time-consuming Internet browsing or relying on partially integrated partners to access relevant information
New enhancements can be deployed faster thanks to the web-based architecture
© 2012 Amadeus IT Group SA

19. All Fares Plus
Remember All Fares with its unique calendar view, up to 230 flight/fare recommendations and Beat the PNR price? Well, enjoy all the same benefits, plus:
Web-based architecture requiring no installation or upgrade, ensuring new features can be introduced more quickly
Improved functionality and productivity allowing you to focus better on business travel:
- Purchase speedy boarding
- Business website credential management
- Additional features such as result filtering and instant search modification
- Optimisation of the workflow to reduce the time to find and book
© 2012 Amadeus IT Group SA

20. Amadeus Profiles Plus
Improve productivity and accuracy when building PNRs (eliminating keystrokes, repetitive tasks and data entry errors)
Increase customer satisfaction by applying traveller preferences during any booking flow (Air, Car, Hotel)
Make bookings faster and more efficiently thanks to a massive or selective customer data transfer to PNR
© 2012 Amadeus IT Group SA

21. Profiles Plus
Already piloted with Selling Platform 6.1, the Profiles Plus web-based module is now deployed. It brings great time-saving features such as:
Improved productivity and accuracy when building PNRs (eliminating keystrokes, repetitive tasks and data entry errors)
Increased customer satisfaction by applying traveller preferences during the booking flow (Car, Hotel)
© 2012 Amadeus IT Group SA
Faster and more efficient bookings thanks to customer data transfer to PNR

22. Amadeus Banners Click-to-Book
Amadeus media solutions is a real- time targeted marketing campaign tool that highlights relevant deals to you in the context of the booking flow
Banners now appear at sell time Just click the banner to book the featured deal
Offer a wider range of services in context with the traveller’s trip
Sell faster, cross-sell and up-sell
© 2012 Amadeus IT Group SA

23. “Click to Book”
Banners appear now at sell time as well as at availability time prompting you to sell more (such as Cars and Hotels) after the air booking has been made
Sell faster from any Cars or Hotels banner by simply clicking on the banner information
© 2012 Amadeus IT Group SA

24. Portability Reduce costs of installation, deployment and maintenance
We have slashed deployment, installation and upgrade times — for example a gain in time of up to 70% for upgrade installation on low bandwidth (64k)*
Respond quicker with access to Selling Platform from any approved PC
* * Source: Amadeus Quality Assurance & Development Support
© 2012 Amadeus IT Group SA

25. Portability
Access your Amadeus Selling Platform from any trusted PC with a user ID and password
Save on operational costs - no more 3-day wait for CertificateID process and support is available for mass deployment
The new ‘portability’ features are optional in Selling Platform 7.2. For more information about how to activate these features, please contact your local Amadeus representative
© 2012 Amadeus IT Group SA

26. More productivity enhancing features…
Booking Ancillary Services is even easier
Access the Ancillary Services graphical catalogue from the command page, using one simple entry
Refreshing of pricing in the Ancillary Services catalogue gives you warnings of price changes due to information entered in the free-flow bar
Ancillary
Services
Ticket
Changer
Re-issue the same ticket more than once
E-Ticket
Display
The improved e-ticket display now supports up to 99 taxes
Preferred rates negotiated with Car Providers (mask rates) will now be available (without total price indication)
Cars
Plus
For better clarity, Corporate Names can now be entered alongside Corporate Codes
Corporate
Names
© 2012 Amadeus IT Group SA

27. 3
What’s new?

28. What did we add in 2011/2012?
Amadeus Selling Platform continues to evolve to answer the on-going needs of all travel agency segments. Below are the new features that came with releases
Hotel Multisource: non-GDS content with TransHotel, Destinations of the World and more to come
Search & booking facilities: Multi Room, Children, Meal Plan
Hotel prepaid with commission guarantees
Aggregators online registration
Microsoft Bing maps
Progressive tool bar
Hotels
Cars
Plus
Insurance for car hire
Cross selling from Air and Rail segments
Store up to five corporate discount numbers per car rental company
Rail
Cryptic merged Air and Rail display
Agent Track – full integration of French rail content
All Fares
Plus
Support of non-credit card forms of payment
Ancillary services
Fare rules before pricing
Ability to price and combine one way fares
Banners
Offers
Indication of the LCC available via All Fares Plus when searching for flights in the command page
© 2012 Amadeus IT Group SA

29. What did we add in 2011/2012?
In parallel, Amadeus has launched the industry’s first fully web-based booking interface for booking professionals. Boasting a completely researched and re-designed interface and a core offer of booking essentials and innovative new features, the first releases are already satisfying the needs of small/medium travel agents and will continue to evolve over the next years. This will lay the foundations for the future of front office solutions.
© 2012 Amadeus IT Group SA

30. 4
Unique features

31. Amadeus Selling Platform 7.2 Unique features
> Unique combination of graphic and cryptic functionality in one application
> Full booking process feasible in graphic mode only for non-expert users
> Rich air and non-air content: 95% of the world airlines’ scheduled seats, over 269 hotel chains, 30 car rental companies, 106 rail providers…
> Unique integration of Cruise, Insurance and Ferry products
> Centralised, automated and customisable installation
> Open technology allowing seamless external content integration from PNR to mid and back office
© 2012 Amadeus IT Group SA

32. “ “ What our customers say about us...
Amadeus Selling Platform lets us offer our customers the best rates on hotels, cars, air and more.
Working with Amadeus saves us time and helps us work faster, so we can spend more time with customers
Beth Reiss
The Travel Place Ltd.
© 2012 Amadeus IT Group SA

33. “ “ What our customers say about us...
The service we receive from Amadeus has been integral to our success.
We especially like the Amadeus Selling Platform graphical interface. It’s so easy for any associate, regardless of experience, to book hotel, car, air and rail.
Amadeus Selling Platform enables us to provide easier and more efficient service for our clients.
Pat Walsh
Vice President, Anthony Travel INC
© 2012 Amadeus IT Group SA

34. Thank you AmadeusITGroup amadeus.com/blog amadeus.com
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