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(1) KBB.com Site walk-through

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Presentation on theme: "(1) KBB.com Site walk-through"— Presentation transcript:

1 (1) KBB.com Site walk-through
Overview of KBB.com, our content, and our users

2 KBB.com New Car Shoppers Path
Tier 1 728x90 Tier 1 300x250 Tier 3 Toolbar Featured Content Tab Tier 2 New Car Section Landing Page (SLP) Homepage Year/Make/Model Page Select ‘Trim’ Tier 1 728x90 Tier 1 300x250 Tier 3 Year/Make/Model Options Page Add ‘Options’ Tier 1 728x90 Tier 1 300x250 Tier 3 Shopping Tools Module Make/Model Page Select ‘Year’ Tier 1 728x90 Tier 1 300x250 Tier 3 Shopping Tools Module

3 KBB.com Smartphone Experience
Recently launched redesign to provide shoppers with consistent experience AD AD AD AD AD AD AD AD Home Page New Car Shoppers Home Page Owners Valuation Path Used Car Shoppers Pricing Page Adaptive design to optimize page layouts based on screen size Longer pages with vertical scrolling Site navigation and NC Shopper experience more consistent with KBB.com tablet Redesign visuals are mockups only. Final site design is subject to change.

4 KBB.com Serves Valuable Content for The "Typical" Car Buyer
Awards Latest News Buyer’s Guides Editor’s Pages 10 Best Lists New Vehicle Reviews KBB Editorial Content provides every bit of info necessary to make an intelligent car-purchase decision Source: KBB.com Editorial

5 KBB.com Influences the Full Car Buying Spectrum
Awards and “Top 10 Lists” generated by Kelley Blue Book are held in high regard KBB.com Editor-created Top 10 Lists Among the most quoted and most used accolades in the industry KBB.com AWARDS Among the industry’s most quoted and valued awards KBB.com’s reputation for trustworthiness and impartiality are two key reasons that our awards are acclaimed across the industry

6 Unique Visitors Every Month1
Over 18M Unique Visitors Every Month1 KBB.COM IS THE MOST USED 3RD PARTY SITE AMONG NEW AND USED VEHICLE BUYERS2 1: KBB Web Analytics (All Platforms – monthly average for the full year 2014) 2: 2015 IHS/AutoTrader.com Automotive Buyer Influence Study Base: New Buyers (953), Used Buyers (691)

7 KBB.com Shoppers Have Spoken
Mobile traffic continues to grow YoY, especially on smartphone 48% Source: KBB.com Site Data Monthly Average (Omniure Site Catalyst), Visits Monthly Average Actuals Jan 2010 – April 2015.

8 Half of Kelley Blue Book visitors research using multiple devices
Source: J.D. Power 2014 New Autoshopper Study (NAS), Sept 2014 Q: Prior to purchasing your new vehicle, which of the following devices did you use to gather information while shopping for your new vehicle, either through the Internet or an app? (note: gaming console not included in 2012) Base: Site visitors

9 vehicle shopping brand on Google year after year2
For nearly 90 years, KBB.com has been The Trusted Resource® for pricing and valuation information Harris Poll’s Online Auto Shopping BRAND OF THE YEAR for 4 consecutive years1! MOST SEARCHED vehicle shopping brand on Google year after year2 1: KBB.com received the highest numerical Equity Score among Online Auto Shopping brands included in the 2014 Harris Poll EquiTrend® Study. Please go to for further details. 2: Google Insights. Annual Search Terms for Vehicle Shopping (2015 YTD is Jan-Apr). Note: spellings are auto-crrected effective 2012.

10 KBB.com Shoppers Are More Engaged
More time spent and pages viewed than our competitors 5.9 minutes per visit1 8.5 pages per visit1 83% of KBB.com users are engaged in research activities2 1: ComScore Media Metrix – January 2015 (Multi-Platform) 2: KBB.com Omniture – 2014 Annual Research Share (mobile excluded)

11 KBB.com Is the Top Site Among Shoppers Using the Internet
More than half of Internet shoppers use Kelley Blue Book 55% Source: 2015 IHS Automotive Buyer Influence Study, in partnership with Autotrader Q: You mentioned using the Internet while shopping for your vehicle. Please tell me if you used any of the following websites? Base: All online buyers

12 Top Reasons for Internet Research Align with Top Activities on KBB.com
Source: 2015 IHS Automotive Buyer Influence Study, in partnership with Autotrader 1. Q: Which of the following are primary reasons you used the Internet when shopping for your [insert make and model]? 2. Q: For each of the websites you used that are shown below, please indicate which you used to [insert each task]? Base: KBB.com visitors

13 Vehicle Valuations Are Top Activities on KBB.com
Shoppers are more likely to find trade-in values on KBB.com than any other site1 Source: 2015 IHS Automotive Buyer Influence Study, in partnership with Autotrader Q: For each of the websites you used that are shown below, please indicate which you used to [insert each task] Base: KBB.com visitors 1. Base: All online buyers

14 Over Half of Purchasers Trade in an Old Vehicle
KBB.com is by far the top site to determine trade-in values 67% 54% More purchasers used KBB.com for trade-in values than all other sources combined Source: 2015 IHS Automotive Buyer Influence Study, in partnership with Autotrader Q: By the way, did you trade in your vehicle? Q: What sources did you use to determine the trade-in value?

15 75% of Time Spent Researching is Online
Almost half of that time is spent on third-party sites 5h 36m 12h 30m Average time spent on KBB.com is 1h 30m, more than any other 3rd-party site Source: 2015 IHS Automotive Buyer Influence Study, in partnership with Autotrader Q: How much total time did you spend researching information on the new/used vehicle you recently purchased? Q: What percentage of time researching did you allocate to each website Base: Internet car shoppers

16 (2) KBB.com Demographics
Overview of our audience

17 Our Users – Gender & Age 2015 comScore Media Metrix (entire digital population) Report for Kelley Blue Book (% Composition Unique Visitors Mar 2015)

18 Our Users – Household Income
2015 comScore Media Metrix (entire digital population) Report for Kelley Blue Book (% Composition Unique Visitors Mar 2015)

19 Our Users – Education 2015 comScore Plan Metrix Report (entire digital population) for Kelley Blue Book (% Composition Unique Visitors Mar 2015)

20 Our Users – Race & Ethnicity
4.7% 5.2% 8.1% 2015 comScore Plan Metrix Report (entire digital population) for Kelley Blue Book (% Composition Unique Visitors Oct – Dec 2015)

21 (6) Why do people visit Kbb.coM
KBB.com shopping process, New vs Used Car Shoppers vs Owners

22 Path to Purchase Consumers shop for cars in a non-linear manner; they transition in and out of different tasks as they do research on 3rd-party sites. Advertisers have more chances to influence consumer purchase Many other sites target research (beginning) or inventory (end). KBB.com delivers at all phases Consumers use 3rd party websites throughout the shopping process as they assess & reassess their purchase decision KBB.com plays a key role at the beginning, middle, and end of the search Source: KBB Market Structure, 3rd Party Internet Panel, N=3000. Q1 2015

23 The Trusted Resource® When It Matters Most for Automotive Shoppers
What’s my car worth? What will my next vehicle be? What should I pay for my next vehicle? KBB.com Today Values 2 in 3 shoppers who traded in their vehicle used KBB.com to determine the trade-in value1 KBB.com is the most visited site for trade-in values1 Trade-in Blue Book® Value Instant Cash Offer (via Autotrader) Trade-in Evaluator Research 93% of shoppers access model information on vehicle-shopping sites2 74% of shoppers say “online videos helped me learn more about specific trucks/cars”3 5-Year Cost to Own KBB Awards Buyer’s Guides & Top 10 Lists KBB Ratings & Reviews Buyer’s Guide Sponsorship 91% of shoppers access vehicle pricing on vehicle-shopping sites2 Pricing was the most useful content to shoppers who favor KBB.com2 Pricing Fair Purchase Price Range Free Dealer Price Quote Certified Listings Program 1: 2014 IHS Automotive Buyer Influence Study, in partnership with AutoTrader.com. Base: Purchasers Who Traded-In a Vehicle 2: J.D. Power 2014 New Autoshopper Study (NAS), Sept 2014 3: Google. Digital Drives Auto Shopping. November 2013 Note: Products above are a sample and not representative of all KBB.com products. Italicized products are OEM or dealer advertising products.

24 What will my next vehicle be?
To Better Serve Consumers While Researching, Ad Opportunities Continue to Be Enhanced 2016 Ad Product Updates Research ACCELERATOR Enhancements Larger, persistent billboards New Mobile Marquee unit VIDEO MARQUEE OWNERS HOME PAGE TAKEOVER Enhancements Larger, persistent billboard & wallpaper Marquee upgrade opportunity DIRECTSHARE KBB.com data intelligence based on shopper behaviors KBB.com API KBB.com content and data infused into ad creative on- and off-site SMARTPHONE BT & SUB-SEGMENT TARGETING NEW CAR TABLET EXPERIENCE Category Sponsorship Home Page Presence SEGMENT BUYER’S GUIDE Pre-roll Opportunities Note that these mockups are not final product designs and are subject to change.

25 What will my next vehicle be? What should I pay for my next vehicle?
Evolving The Trusted Resource® To Fulfill More Automotive Shopping Needs What’s my car worth? What will my next vehicle be? What should I pay for my next vehicle? The Future of KBB.com 20% of shoppers rated the experience of “valuing a trade-in” as mostly negative1 18% rated “receiving an offer for a trade-in” as mostly negative1 Trade-in Sell Donate Values Simplified Valuation Path More Resources for Disposing of Vehicle As the known valuations and pricing leader, KBB.com is especially focused on innovating how today’s shoppers find the best vehicle for them. Research Nearly 9 in 10 KBB.com shoppers are undecided2 45% of KBB.com shoppers are undecided on segment or vehicle type2 42% of shoppers are using multiple devices3 Vehicle Discovery Based on Needs & Wants Building, Carrying & Comparing Consideration Sets Across Devices 17% of shoppers rated the experience of “negotiating a purchase price” as mostly negative1 65% of shoppers use their smartphone while at the dealership3 61% access vehicle pricing content on mobile devices while at the dealership3 Pricing Bridging Online Research & Offline Transaction Helping Negotiations on the Lot 1: 2015 IHS Automotive Buyer Influence Study, in partnership with Autotrader 2: KBB.com Web-Intercept Survey, Q2 2014 3: J.D. Power 2014 New Autoshopper Study (NAS), Sept 2014 Note: Products above are a sample and not representative of all KBB.com products. Italicized products are OEM or dealer advertising products.

26 KBB.com is the first destination for shoppers returning to the market
What’s my car worth? What will my next vehicle be? What should I pay for my next vehicle? KBB.com is the first destination for shoppers returning to the market Returning shoppers are just entering the purchase path and are… Checking their current vehicle value on the Owners Homepage 76% of visits to the Owners Homepage originated from an organic search or direct visit1 Further away from purchase 70% of surveyed visitors to the Owners Homepage indicated they were more than 3 months away from purchase2 1. Kelley Blue Book Web Analytics. Visits to Owners Section for the full year of 2014. 2. BB.com Combined User Profile 2014

27 Compared to the rest of the industry, shoppers on KBB
Compared to the rest of the industry, shoppers on KBB.com begin the purchase process earlier References/Notes: J.D. Power New Autoshopper Study (NAS) Slide 16: Milestones in New-vehicle Purchase Process – Industry vs Kelley Blue Book Visitors Source: 2014 J.D. Power New Auto Shopper Study (NAS) Base: AIUs Q1: How long before you bought your new vehicle did you first decide it was time to buy a vehicle? Q2: … start using the Internet and/or apps for vehicle shopping information? Q29: … begin visiting dealers/looking at vehicles in person? Q32: … narrow your vehicle selection down to the model you purchased? Q34: … visit the dealership website of the dealer where you purchased your vehicle?

28 Which Also Makes the KBB.com Audience Pre-Qualified Shoppers
Actively determining what they can afford Preparing for transaction Engaging in research activities 3+ months away from purchase1 1: KBB.com Combined User Profile 2014

29 KBB.com Owners Homepage Is the Hub for Pre-Qualified Auto Shoppers
98 MILLION Trade-In Reports1 (74.5 million on Desktop, 23.7 million on Mobile) More people use KBB.com to determine trade-in values than all other sources combined4 75% of KBB.com users visiting both new car & owners pricing pages visited an Owners Value Page first3 conversion rate from Owners Homepage to Owners Trade-In Value Page3 89% checking their current car value visited both trade-in and private party values2 37% HC Notes: KBB.com has the largest audience of shoppers returning to the market 95M trade-in reports annually1 74.5 million on Desktop 23.7 million on Mobile Not only do shoppers visit KBB.com first and early-on, they are determined 89% conversion rate from Owners Homepage to Owners Trade-In Value Page3 *Updated* KBB.com generated over 74.5 million trade-in reports in 2014 (Desktop), 23.7M (Mobile) Unique Visitors Jan-Mar 2015 Trade-in or Private Party 12,703, % Both Trade-in and Private Party 4,741, % Trade-in Only 3,053, % Private Party Only 4,909, % 1: Kelley Blue Book Web Analytics. Visits to Owners Trade-In VDP for the full year of 2014. 2: Omniture Site Catalyst. Jan-Mar ’15 3: Kelley Blue Book Web Analytics. Q1 2015 4: 2015 IHS Automotive Buyer Influence Study, in partnership with Autotrader Q: By the way, did you trade in your vehicle? Q: What sources did you use to determine the trade-in value?

30 KBB.com’s Shoppers: Economic & Evaluating
Value-driven Most popular reasons for visiting site are to find vehicle pricing info, trade-in values and research specific vehicles1 Undecided Average shopper is considering around 6 vehicles2 Top research activities are general research (e.g., reading articles), building a consideration set and comparing vehicles side-by-side1

31 NEW CAR Shoppers: Receptive & Researching
Open-minded More likely than Used Car shoppers to be building a consideration set or comparing vehicles side-by-side1 Impressionable In a given month, 25% are visiting KBB.com for the first time ever1 17% are visiting to check out the latest car models1 Curious Compared to the rest of the industry, shoppers on KBB.com begin the purchase process earlier2 While pricing vehicles, New Car shoppers spend the most time deciding on options than at any other step3 Once they receive a vehicle’s price, New Car shoppers are less likely to leave the site than both Used Car shoppers and Owners2 CREATIVE SUGGESTIONS* Competitive Set Comparisons Innovative Features Positive Ratings Vehicle Awards 1: KBB Market Intelligence: KBB.com Combined User Profile 2014 2: 2014 J.D. Power New Auto Shopper Study (NAS). Base: AIUs. 3: KBB.com “Next Pages Flow” report, Jan-Dec 2014 *Note: Qualitative suggestions only and not based on actual performance data

32 USED CAR Shoppers: Deliberate & Deal-seeking
Price-focused 34% more likely than New Car shoppers to visit KBB.com seeking pricing information1 Spend an average of 3 minutes viewing the final pricing page for a vehicle, 28% more time than New Car shoppers2 More likely to rely on offline pricing sources for research, such as auto classified magazines and newspapers, than New Car shoppers1 Closer to Purchase 58% of those seeking pricing intend to do so for a specific vehicle1 More likely than New Car shoppers to have visited KBB.com 6+ times within the last 30 days1 CREATIVE SUGGESTIONS* Pricing Incentives & Offers Resale Value MPG 1: KBB Market Intelligence: KBB.com Combined User Profile 2014 2: 2014 J.D. Power New Auto Shopper Study (NAS). Base: AIUs. 3: KBB.com “Next Pages Flow” report, Jan-Dec 2014 *Note: Qualitative suggestions only and not based on actual performance data

33 OWNERS: Curious & On the Cusp
New Car-ready 27% of New Car section traffic also visited Owners pages1 New Car shoppers are 2x more likely than Used Car to be seeking trade-in values2 Pivotal Persuasion Point Shopper loyalty to brand diminishes with each passing model year3 Owners aren’t exclusively shopping the same segments4 KBB.com users spend more time per visit in the Owners section than either the New Car or Used Car sections1 CREATIVE SUGGESTIONS* Impactful branding In-banner video Striking visuals

34 MOBILE USERS: Cost-conscious & Closing In
Transaction-ready Top smartphone activities for KBB.com users are to contact dealers and look up pricing1 On the Lot Over half of KBB.com visitors shopping with smartphones use them while at the dealership2 Smartphone usage for KBB.com peaks on Saturdays, typically the busiest day of the week for dealerships3 CREATIVE SUGGESTIONS* Dealer Locator Pricing Incentives & Offers

35 (7) Competitive Insights
Custom OEM solutions on KBB.com

36 KBB.com Custom Ad Solutions: GMC’s Search by SUV Match
Advertiser Challenge Needed to create a value-based research tool for female shoppers to discover the brand Create awareness and favorability around SUV lineup KBB.com Custom Solution Create an interactive “native-like” tool that allows shoppers to interact with and discover the right SUV based on their practical needs

37 KBB.com Custom Solutions: Luxury Experience Filmstrip
Advertiser Challenge Needed to generate buzz on their luxury vehicles Drive engagement with a luxury audience KBB.com Custom Solution Custom “Luxury Experience” Filmstrip that targets competitors’ owners seeking their Trade-In Value Integrates consumer and expert reviews as well as KBB.com editorial content featuring the luxury OEM

38 KBB.com Custom Solutions: Owners Consideration Module
Advertiser Challenge Need to increase performance of KBB.com Owners KBB.com Custom Solution Personalized, large, impactful execution based on what current owners are considering Functional tool that helps undecided Owners discover new models Integrated with KBB.com cross- shopping data to populate models within the creative


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