1. Breakthrough Skills for a Global Workplace
Chapter 1
COM2301: Professional Communication
Dr. A. Agnaou
Breakthrough Skills for a Global Workplace
COM 2301

2. The Global Workplace
In the global workplace, we achieve success through:
conscious communication
applied technology
strong knowledge and skill base  
Breakthrough skills
a skill, or skill set, that allows people to act purposefully and competently with others in a global environment

3. Breakthrough Skills
Those competing in the global workplace should develop breakthrough skills with four goals in mind:
developing a global mindset
practicing cultural agility
managing relationships
creating opportunity

4. Four Goals of Breakthrough Skills
Having a global mindset
working in or leading global organizations that exist within a variety of different social, economic, and political environments
Practicing cultural agility
recognizing that important communication differences exist among people from different cultures.
Managing relationships
collaborating with others in a way that ensures everyone involved achieves their professional goals.  
Creating opportunity
identifying market trends, employee and customer needs, and ways to monitor costs and add value to what you do.

5. Types of Communication
Business and Professional Communication
Human Communication
Electronically Mediated Communication
speaking
informal conversations
phone conversations
listening
interviews
text messages
relating
group and team meetings
satellite conferences
writing
informative briefings and speeches
personal and company web pages
responding
sales pitches
persuasive presentations
instant messaging
social networking
e-commerce

6. Conscious Communication
is mindful
displays awareness of communication as a process
respects diversity
cultural, gender, racial, religious, and socioeconomic differences
requires balancing strategy, ethics, and outcomes
Strategic Communication: communication planned with specific audiences and specific intentions in mind, and  that is cognizant of individual and cultural differences.

7. CCCD Model Choose a communication strategy Create your message
Coordinate the communication event
Deliver the message

8. Step 1: Choose
Choosing a communication goal involves conducting a complete assessment of the following:
Audience needs and
Likely communication outcomes
The criteria against which you will measure your success

9. Step 2: Create Determining the best organization for your message
Develop support for each point within the message
Craft an introduction and conclusion, if appropriate.

10. Step 3: Coordinate
Assemble as much information as you can about how your agenda, plan, or position fits within the mission and goals of the organization.
Ask the team or meeting leader if you are unsure about the purpose of a meeting, memo, or presentation.
Communicate with other members of the organization (teams, departments, supervisors, and managers) your need for input and feedback.
Respect the professional and personal boundaries of others.
Adapt your message, episode, or event accordingly.

11. Step 4: Deliver Practice Receiving and evaluating feedback
Incorporating feedback into your delivery