1. Quarter 1 Performance Results (April 2016 to June 2016)

2. Managing our properties (1)
Measures / Owners
2017 Target
Q1 Result
Direction of Travel
Comments
Benchmarking Position
% satisfaction with the landlord service (All)
90%
N/A
Next survey in Sept 2016
% current rent and arrears collected (Housing)
99.7%
95%
Effects of Universal Credit
% rent arrears (Housing) 2%
2.4%
% of rent loss due to empty properties/average days to let a property (Housing/Assets)
0.6% / 13 days
0.6% / 21 days
Long term empty on Maryfell let – performance deteriorated
% on target delivery of the investment programme (Assets)
100%
19%
On schedule

3. Managing our properties (2)
Measures / Owners
2017 Target
Q1 Result
Direction of Travel
Comments
Benchmarking Position
% of properties with a valid gas safety certificate (Assets)
100%
All homes have an up-to-date gas certificate
% calls handled ‘right first time’ by Customer Services Team (Customer Service)
77%
Good performance sustained
% of customer ‘self service’ (Customer Service)
25%
N/A
New KPI, data available following Cx launch
VfM savings achieved (All)
£1.1M
% of repairs completed 'right first time' (Assets)
95%
99%
Best performance level ever
% of dwellings failing to meet the 'decent homes' standard (Assets) 0%
15%
ANIP programme on track to achieve full decency by March 2017

4. Increasing our portfolio
Measures / Owners
2017 Target
Q1 Result
Direction of Travel
Comments
Benchmarking Position
Number of homes owned (Assets)
3091
3081
No new developments, 10 RTB sales
N/A
Number of affordable homes built (Assets) 15
No new developments planned for Q1
RTB sales (Housing) 25 10
10 sales in Q1
% customer satisfaction with new home (Assets)
95%
97%
High satisfaction levels based on new developments last year

5. Improving the running of our business
Measures / Owners
2017 Target
Q1 Result
Direction of Travel
Comments
Benchmarking Position
Average number of days lost due to sickness (Corporate) 6
1.3
Long term sickness cases affected the figures
% staff turnover (Corporate)
13% 4%
Includes 3 retirements
Health & Safety Legal non compliances (Corporate) 3
3 non compliance areas compared to 6 at the start of the year
Achieve median to upper quartile for 75% of housemark VFM KPIs (All)
70%
N/A
Housemark data to be sent 29th July. Report expected in late Sept
Annual governance & viability rating (Corporate)
G1 / V1
Next ratings expected February 2017

6. Commercial opportunities
Measures / Owners
2017 Target
Q1 Result
Direction of Travel
Comments
Benchmarking Position
Savings generated by the Cost Sharing Vehicle (Assets)
£400k
N/A
CSV not yet in place – expected January 2017
Fees generated from consultancy work
£12k
£0k
Paul Aitken working on Cx contracts with Barrow and Bristol Councils

7. SLH in Numbers RTB Sales since transfer (March 2012) 104
Measures
Latest Position
RTB Sales since transfer (March 2012)
104
RTB Sales this year 10
New development/acquisitions since transfer
(March 2012) 40
New homes being developed 15
Number of units at transfer (March 2012)
3,156
Current number of units
3,081
Improvement programme for 2016/17
£5.6M

8. Priorities Value for Money Dowkers Lane development scheme
Offer Document Promises & Improvement Programme
Universal Credit
Maintenance Cost Sharing Vehicle
Understanding the implications of Brexit for SLH