1. Best Managerial Practices For Supervisors and Managers
Karen Chawner
Strategic Workforce Solutions
Alisa Hagan
Susan Harnden, LCSW
HealthPoint EAP
Elida Lee
Organizational Effectiveness
Kimberly Sullivan
Dispute Resolution Officer
Introduce ourselves here, what we do in the department, etc
Why we are doing the group, etc.

2. Differentiating Services
SWS
EAP
CM&DR
Organization
Effectiveness

3. HealthPoint Employee Assistance Program
Integral to all services
Individual appointments to discuss workplace concerns
Training
Privacy/confidentiality of issues – specifics differ among services
Short Term Personal Counseling and Referral
Stress, Relationships, Anxiety and Depression, Communication, Substance Abuse
Part of the benefit plan for retirees, employees and their dependents
Manager Consulting
Communication Strategies, Fitness for Duty, Threat Management, Crisis Related Stress Management, Managing Emotional and Mental Health Concerns
Contact Information
hr.utexas.edu/eap/

4. Conflict Management and Dispute Resolution Services Early contact with the office is encouraged!
Integral to all services
Serves as a neutral third-party to resolve disputes
Treats root causes of conflict for staff at all levels
Initial consultations confidential
Services provided
Information, resources, and referral
One-on-one conflict, communication and relationship coaching
Workplace mediation/facilitation
Training and education
UT staff dispute resolution officer under the Grievance Policy, HOP
Administer the grievance decision-making procedure

5. Strategic Workforce Solutions Staffing, Compensation and Employee Relations
Integral to all services
Consultation with managers and employees via phone or in person
Coaching to help you address specific workplace concerns
Training and skill-building workshops for managers and employees
Discussions Groups in which SWS representatives meet with supervisors and managers from various departments to discuss topics of interest or problem-solve questions and concerns
Staffing and Compensation services provided
Classification and Compensation Policies and Procedures
Pay Grades and Structures
Compensation and classification studies
Internal and external salary equity
Recruiting processes, compliance and best practices
Partnerships with advertising agency, relocation vendor and executive search firms

6. Strategic Workforce Solutions (cont.)
Staffing and Compensation services provided (cont.)
Best practices and guidelines for interview/selection committees
Special Consideration program and job coaching vendor
Employee Relations services provided
Feedback on HR related documents
Informal conflict resolution services to help you collaboratively approach conflict resolution with your employees
Performance management
Corrective action (including reviewing documents)
Process guidance or interpretation and implementation of laws, policies and procedures
Conducting difficult performance evaluations
Discussing corrective action with an employee
Consult with both managers and employees on how to manage difficult workplace situations, problems and conflicts

7. Strategic Workforce Solutions (cont).
Contact
Karen Chawner, Director
Alisa Hagan, HR partner

8. Organization Effectiveness
Consulting, programs and tools to assist colleges and departments in establishing and implementing organizational strategy and aligning strategy with HR systems and processes.
Services provided
Strategic Planning
Organization assessment and development
Organization Design Consulting
Talent Management Consulting
Change Management
Organizational Productivity Consulting
Employee Engagement
Succession Planning
Leadership Development
Employee Development
Manager 360 assessment and coaching
CareerSmart

9. Group Format Presentations Group discussion Cases Activities
Take away assignments
Confidentiality

10. Introductions Name & Department Length of time supervising
Did you plan to be a manager when you started your career?
Were you a manager before you came to UT?
Are you managing people who used to be your peers?
What do you hope to walk away with?
What is your biggest challenge as a UT?

11. Skills Questionnaire
30 short situations you could face in your supervisory role
Read each situation and decide what you would be likely to do in that situation (not what you think the right action would be)

12. Schedule & Discussion of Topics
April 7 8:30AM -12:00PM Introduction/Overview
April NO CLASS
April 21 9:00AM -11:30AM Talent Management
April 28 9:00AM -11:30AM Competency Based Mgmt
May 5 9:00AM -11:30AM Conflict Management
May 12 9:00AM -11:30AM Difficult Communication
May 19 9:00AM -11:30AM Motivating Others

13. Next Meeting
Topic: Talent Management- April 21st

14. Contact Information
Karen Chawner
Alisa Hagan
Susan Harnden
Elida Lee
Kimberly Sullivan