1. End-user training - from the classroom to your desk
ICTS Training
End-user training - from the classroom to your desk
Ghamza Jacobs
ICT Trainer

2. Classroom Training
Customised Training
Lunch
Orientation
Info Sessions
Building Site Visits
Online resources

3. Employability
Efficiency
Productivity
Skills Gap

4. How do you position & package your service
How do you position & package your service? Which pain point does it solve?
Our 2 main Q in providing these services are
Position and offer to solve a SPECIFIC problem

5. Using stepped approach
Define competencies
Skills gap analysis
Developing customized solution
Implementation phase
Evaluation

6. Case Study

7. Microsoft Imagine Academy
Online resources
Microsoft Imagine Academy
Lynda.com

8. Learn with Imagine Academy Provides fundamental technology skills in Microsoft solutions Microsoft proficiency is the 3rd highest requested skill by employers
High-quality online training tutorials 
Topics include Adobe, MS Office, PHP, business skills, management tips and many more
Presented in a self-paced video format
Premium subscription provides unlimited access to over 2500 video courses and exercise files
Available to all staff and students
Certificate of Completion awarded for completed courses
Update your status on Facebook and Twitter
Update LinkedIn profile 
certificate to manager
Add link to Certificate of Completion to your resume, etc

9. Learn with Lynda.com Learn business, creative, education and tech skills from vetted industry experts.

10. Some stats (June 2016 – June 2017) 9844
Total users
9844
New users
3085
Total hours of video viewed
16,639 h
Certificate of Completion issued
3131
Videos viewed
Video rankings
Course rankings
Reviewing software development methodology
Using the quick access toolbar (Excel)
Exploring object-orientated analysis, design
Why we use object-orientation
Using the menu system (Excel)
Excel 2016 Essential training
Programming Foundations: Fundamentals
HTML Essential training
Programming Foundations: Object Orientation
PHP with MySQL Essential Training

11. Questions