1. To be successful, database administration outsourcing requires careful planning and execution.

2. Concerns… What is involved in administrating databases?
Why outsource database administration?
What are the challenges faced when outsourcing?
What tasks can be outsourced?
What are the types of outsourcing models?
How do you succeed in outsourcing?
What is the future of database outsourcing?

3. Role of operational DBA
Distribution of time
Install, upgrade, and migrations
Troubleshooting and corrective actions
Space and account management
Database monitoring and reporting
Performance and tuning
Backup and recovery
Capacity planning
Data load/unload and synchronization
Security planning
Backup rec load/unload
License/doc training 5% 5%
Scripting coding
20% 5%
25%
40%
Performance/tr oubleshoot
Install, upgrade, patch, migration

4. Apps admin and DB design
Role of application DBA
Distribution of time
Database design and modeling
Application administration
Coding — SP, triggers, objects etc
New install, upgrade and migrations
Backup and recovery
Define process and integration
Documentation
Backup DBA for operational systems
Backup and security
Coding and tuning 5%
Doc/training 5%
25%
15%
50%
Install, upgrade, load
Apps admin and DB design

5. Forrester survey: 52 Enterprises with $500 or more in revenue, 2004
Database administration challenges
Resource
issues
Security issues 6% 6%
Backup/recovery 8%
26%
Perf/troubleshoot
Rep/sync 8%
Planning
11%
21%
14%
Patch/upgrade
Change mgt.
Forrester survey: 52 Enterprises with $500 or more in revenue, 2004

6. Why outsource database administration?
To save money
Most administration tasks can be managed remotely
Databases are becoming a commodity
Other infrastructure components are being outsourced
Stable environment, with minimal changes
Free internal resources for other purposes
Get resources that are not available internally

7. What are the outsourcing challenges?
Lack of security
Poor turnaround time
Hidden costs
Minimal cost savings
Quality of service
Lack of depth in troubleshooting
Lack of business knowledge
Lack of performance metrics
Communication issues

8. Source: 52 enterprises surveyed with $500 or more in revenue, 2004
Do you currently or plan to outsource database administration?
Yes
Don’t know
16%
15%
69% No
Source: 52 enterprises surveyed with $500 or more in revenue, 2004

9. Have you seen the expected savings from offshoring IT?
40%
37%
28%
19%
20% 7% 2% 0%
Too early to tell
Have seen the savings that we expected
Have seen savings but not what we expected
Have not achieved any savings
Savings have exceeded our expectations
43 North American IT and business executives, Jan. 04

10. What administration tasks can be outsourced?
High
Auditing
High, but depends on DBMS support
Startup/shutdown DBMS
Moderate, depends on complexity of environment*
Database recovery
High, can be automated and monitored
Data load/unload
High, except initial setup
DR management
HA management
Moderate, should be supported internally
Object management
Moderate, avoid*
Security management
Low, difficult to perform remotely*
DBMS install
Proactive monitoring
SQL tuning
DBMS tuning
Space management
Backup & verification
Moderate, avoid large upgrades*
Upgrades
High, except complex patches*
Patch deployment
Success rate
Administration tasks
* Will change in future

11. Database administration outsourcing model
Partial outsourcing
Database
Tech Support
Remote Admin
Agents DB DB DB DB
Users
Location 1
Admin
Location 2
Company A

12. Database administration outsourcing model
Complete outsourcing DB DB
Database
tech support
Data center
Remote admin
Company A
Users

13. Top database administration outsourcing vendors
Large vendors
IBM
Oracle
EDS
Offshore vendors
TCS
Satyam
Wipro
Small vendors
Fountainhead Technologies
DbaDirect
Ntirety
Pythian

14. How to succeed in outsourcing?
Before making a decision
Consolidate
Standardize
Formalize
Stabilize
Secure
Perform a cost-benefit and impact analysis
Choose the right vendor

15. How to select an outsourcing vendor?
Operational center — Location, Infrastructure, redundancy
Expertise — DBMS, apps, other technology stack layers
SLAs — Response time
Hidden costs — What is not covered?
Administrators located — Geographic locations
Security infrastructure — Access to data, VPN
Tools used — Agents, frequency
Accountability – How handled
Formalize — Steps and documented procedures
Reports provided — Portals, frequency
Support coverage — 24x7
References — Ask for them
Communications — Issues, clarity

16. Source: Forrester Research
DBA to database ratio
Current ratio:
A DBA manages up to 1 TB database collectively
Average 21 databases per DBA
Source: Forrester Research

17. Forecast: Database administration challenges
Performance & tuning
Patch/Upgrade
B&R
Security
2002
2003
2004
2005
2006
2007
2008
2009
2010

18. Database administration cost is declining

19. Future of database outsourcing
Utility-based model
More aggressive pricing
More vendors will offer such service
Complete stack level integrated focus

20. Recommendations Understand the impact on operations/applications
Determine cost benefits
Flush out security concerns
Understand the vendor’s position
Small companies should look at full outsourcing

21. Anthony Co Ferdinand Reyes
Contact Information
Anthony Co
Ferdinand Reyes