1. Managing Conflict in the Work place
Title slide
Powerpoint 2010

2. How Can Workplace Conflict be Positive?
Prevents stagnation and stimulates interest and curiosity
Helps identify and solve Problems
Promotes personal and social change
Helps adjust Norms to meet new situations
Prevents escalation to more serious conflicts
Improves individual and team cohesion and performance
Title & content slide
Powerpoint 2010

3. What can cause Conflict?
Personality or Style Differences
Communication Styles Differences
Extrovert versus Introvert
Male versus female
Cultural differences including
Two content slide
Powerpoint 2010

4. What can cause Conflict?
Personal Problems
Substance abuse
Personal health problems
Childcare issues
Family problems
Competing goals or differing beliefs
Powerpoint 2010

5. What can cause Conflict?
Organizational Factors
Leadership contributors
Management contributors
Expectations around
Workload
Hours of work
Duties and responsibilities
Powerpoint 2010

6. WHAT CAUSES CONFLICT ON YOUR TEAM ?
EXERCISE !
WHAT CAUSES CONFLICT ON YOUR TEAM ?
Powerpoint 2010

7. ANSWERS ??? POSSIBLE Reasons Drawing using MS Drawing
-missed diary dates
-cumulative stress
-no collaboration or team play
-disruption to workflow
-public complaints
-new management
-workplace cliques
-gossip
-poor communication
Drawing using MS Drawing
& Audio clip for getting class attention
Powerpoint 2010

8. FIRST STEP Recognizing Conflict
RECOGNIZE signs of conflict
Don’t discount situations as personality conflicts or as “Just a bad day syndrome”
ADVISE your supervisor
Give Management a chance to deal with conflict directly and immediately by advising them or the issues.
Microsoft clip art
Powerpoint 2010

9. SECOND STEP Understand Communication Styles
PASSIVE
Accepting or allowing what happens or what others do, without active response or resistance.
ASSERTIVE
Bold and confident assertions, self assured. Positive, affirming, confident.
AGGRESSIVE
Inclined to behave selfishly and in an outwardly hostile fashion. i.e. “My way or the highway.”
Powerpoint 2010

10. THIRD STEP Understand Conflict Styles
Competing Collaborating
A S E R T I V
Compromising
Avoiding Accommodating
C O O P E R A T I V E
Powerpoint 2010

11. Discovering YOUR Conflict Style
EXERCISE
Discovering YOUR Conflict Style
* Speakers notes added to this slide
Hand out workbooks for discovering your conflict style. Ask that they complete the questions on pages 1 thru 5 in the book by (TIME) and if they are done take a break but you Expect everyone back at ??? time.
Tell them to ask if they need assistance.
Remind them that the questions should be answered as if they were at work; not home or not school, etc. Think about your work life !
Speaker’s Notes
Powerpoint 2010

12. Thank you for your Time
Contact Information :
Jsiejljlfd. showlek .ca
Animation –Basic Swivel/Exit
Powerpoint 2010