1. Fourth Dimension Technologies
Managed Services
Fourth Dimension Technologies

2. Background 25+ years of experience
150+ Domain Experts and Skilled People Team
300+ Trusted Clients
High Technical Expertise
Experience in Implementing Complex Projects

3. Technical ability
Experience in integrating and managing large and complex environments for customers in Financial, Manufacturing and Services verticals
Deep technical expertise backed by certifications in Cloud,Compute,Storage, Networking and Security domains
Decades of experience in delivering and managing solutions with Cisco, EMC, Microsoft, VMware and Symantec while sustaining strong partnerships with these OEMs
Strong process knowledge in IT service delivery with management ability

4. Business Value Creating profitable client relationships
Drive operating efficiency of Investments in resources and tools
Expertise in transitioning to a global delivery model
Enabling and sustaining a 24/7 support service model

5. Monitoring as a Service (MaaS)
Service offerings
Professional services
Design , Implementation and integration
Network, Security, Mobility, Compute, Storage and Virtualization
Migration
Monitoring as a Service (MaaS)
Managed services

6. Monitoring as a Service
Infrastructure monitoring enables you to focus on incident and problem management
Perform fault and performance monitoring, asset management, patch management and vulnerability scanning
Triaging Monitoring alerts
Uses your existing tools and our deep experience to rapidly deploy into customer environments
24/7 coverage
Meet SLA targets
Ability to scale and allows you focus on higher value offerings

7. Managed Services Monitoring/Level 1/2 End user support
Service Desk
Desktop Support
VDI
Application
Antivirus Software
Software deployment
Datacenter management
Cloud
Servers/Virtual environment
Active directory
Messaging
Database
Storage
Backup
Network management
Network Links
Routers & Switches
IP Telephony
Wireless N/W
Unified communications
Load Balancing
Application Visibility and control
Security management
Firewall/ VPN
IDS/IPS
AAA & NAC Devices
Mobility
VA/PT
SIEM
Malware
Monitoring/Level 1/2

8. Typical engagement 24/7 enablement Non business hour support
Weekends and Holiday
Eyes on Glass monitoring
Level 1/ Level 2 tech support
OS/Networks/Security/AD/Cloud/Servers/Storage
Standard client on boarding
Triage and ticketing
SOP based delivery and SOP enhancement
based interaction
Skype/Webex based team collaboration and reviews

9. Delivery model

10. Case study – Colorado based MSP
24/7 Managed Services
Staffing for 24/7
Skilled Manpower
24/7 Monitoring and support with a dedicated team of engineers
Triage and call escalation to L2/L3 resources in US
SLA tracking and escalation for missed SLAs
The Objective
The Challenges
The Solution

11. Case study- 3 years hence!
Windows
Linux
Vmware AD
Webserver DB
Storage
Networks
DC Infra
Monitoring, Level 1 and 2
24/7
Case study- 3 years hence!
-Significant improvement in SLA’s -Cost saving - Enabled key resources to on focus on high pay off activities like Internal projects, New Logo acquisition , new revenue streams etc

12. Value proposition
Experience in transitioning to a global delivery model.
Skilled and Certified manpower
Design, Implementation and integration experience with proven track record
State of art tools
Partnership with US based NMS tool provider
Connectivity infrastructure
Hosted Technology infrastructure in Tier 3+ datacenter
10 year experience in Manpower augmentation and Infrastructure management service
Decades of technical expertise with Leading technology companies including Cisco,EMC,Microsoft,RSA,IBM,Symantec and VMware
Experience in managing enterprise accounts
Stable and reliable technology integration partner for many enterprise customers for over 25 years

13. Expect more with Fourth Dimension Technologies