1. Enterprise Resource Planning and Collaboration Systems
McGraw-Hill/Irwin
Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.
Enterprise Resource Planning and Collaboration Systems

2. ENTERPRISE RESOURCE PLANNING
SECTION 10.1
ENTERPRISE RESOURCE PLANNING
10-4

3. ENTERPRISE RESOURCE PLANNING
Enterprise resource planning – integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprisewide decisions by viewing enterprisewide information on all business operations
10-7

4. ENTERPRISE RESOURCE PLANNING
ERP is a logical solution to incompatible applications
ERP addresses global information sharing and reporting
ERP avoids the pain and expense of fixing legacy systems
10-8

5. NO SILOS
Sales
Acct
Mfg
Mkt HR
Sales
Acct
Mfg
Mkt HR

6. CONSOLIDATED DATA
10-14

7. SINGLE DATABASE
10-12

8. INFORMATION
10-11

9. AUTOMATE PROCESSES
10-13

10. CORE AND EXTENDED ERP COMPONENTS
Core ERP component – traditional components included in most ERP systems and they primarily focus on internal operations
Extended ERP component – extra components that meet the organizational needs not covered by the core components and primarily focus on external operations
10-18

11. CORE ERP COMPONENTS Accounting and finance
Production and materials management
Human resource
Accounting and finance components – manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
Production and materials management components – handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control
Human resource components – track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities
10-19

12. EXTENDED ERP COMPONENTS
Business intelligence
Customer relationship management
Supply chain management
E-business:
Elogistics
Eprocurement
Business intelligence – describes information that people use to support their decision-making efforts
Customer relationship management – involves managing all aspects of a customer’s relationships with an organization to increase customer loyalty and retention and an organization's profitability
Supply chain management – involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability
Ebusiness – means conducting business on the Internet, not only buying and selling, but also serving customers and collaborating with business partners
Elogistics – manages the transportation and storage of goods
Eprocurement – the business-to-business (B2B) purchase and sale of supplies and services over the Internet
10-23

13. INTEGRATING SCM, CRM, AND ERP
10-28

14. INTEGRATING SCM, CRM, AND ERP
Middleware
Enterprise application integration (EAI) middleware
Middleware – several different types of software which sit in the middle of and provide connectivity between two or more software applications
Enterprise application integration (EAI) middleware – packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors
10-27

15. CHOOSING ERP SOFTWARE Successful ERP projects share 3 attributes
Overall fit
Off the rack
Off the rack and tailored to fit
Custom made
Proper business analysis
Solid implementation plans
10-31

16. COLLABORATION SYSTEMS
SECTION 10.2
COLLABORATION SYSTEMS
10-32

17. COLLABORATION SYSTEMS
Collaboration system – an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of Information
10-39

18. TYPES OF COLLABORATION
Unstructured collaboration (information collaboration)
Structured collaboration (process collaboration)
Unstructured collaboration (information collaboration) - includes document exchange, shared whiteboards, discussion forums, and
Structured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules
10-40

19. COLLABORATION SYSTEMS
Knowledge management systems
Content management systems
Workflow management systems
Groupware systems
Knowledge management system – supports the capturing and use of an organization’s “know-how”
Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
Workflow management system – controls the movement of work through a business process
Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing
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20. KNOWLEDGE MANAGEMENT SYSTEMS
Knowledge management (KM)
Knowledge management system (KMS)
Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions
Knowledge management system (KMS) – supports the capturing and use of an organization’s “know-how”
10-42

21. CONTENT MANAGEMENT SYSTEMS
Document management system (DMS)
Digital asset management system (DAM)
Web content management system (WCM)
Document management system (DMS) – supports the electronic capturing, storage, distribution, archival, and accessing of documents
Digital asset management system (DAM) – similar to DMS, generally works with binary rather than text files, such as multimedia files types
Web content management system (WCM) – adds an additional layer to document and digital asset management that enables publishing content both to intranets and to public Web sites
10-48

22. CMS & WIKIS Wikis Business wikis
Wikis - Web-based tools that make it easy for users to add, remove, and change online content
Business wikis - collaborative Web pages that allow users to edit documents, share ideas, or monitor the status of a project
10-49

23. WORKFLOW MANAGEMENT SYSTEMS
Workflow – defines all the steps or business rules, from beginning to end, required for a business process
Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process
10-50

24. WORKFLOW MANAGEMENT SYSTEMS
Messaging-based workflow system
Database-based workflow system
Messaging-based workflow system – sends work assignments through an system
Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document
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25. GROUPWARE SYSTEMS
Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing
10-52

26. CONFERENCING TOOLS Web conferencing Videoconference
Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously
Web conferencing - blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected Web site
10-54

27. MESSAGING Instant messaging Text messaging
Instant messaging - type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet
Text messaging, or texting, refers to the exchange of brief written messages between fixed-line phone or mobile phone and fixed or portable devices over a network.
10-56