1. Collaboration, Interpersonal Communication, and Business Etiquette
Chapter 2
Collaboration, Interpersonal Communication, and Business Etiquette
Copyright © 2016 Pearson Education, Inc.

2. Learning Objectives Learning Objectives
List the characteristics and disadvantages of working in teams and describe the characteristics of effective teams.
Offer guidelines for collaborative communication, identify major collaboration technologies, and explain how to give constructive feedback.
List the key steps needed to ensure productive meetings and identify the most common meeting technologies.
Explain the importance of nonverbal communication and identify six major categories of nonverbal expression.
Explain the importance of business etiquette and identify three key areas in which good etiquette is essential.
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3. Advantages of Teams Increased Information and Knowledge
Increased Diversity of Viewpoints
Increased Acceptance of Solutions
Increased Levels of Performance
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4. Disadvantages of Teams
Groupthink
Pressure to Conform
Affects Decision Quality
Hidden Agenda
Restricts Interaction
Limits Productivity
High Cost
Aligning Schedules
Arranging Meetings
Copyright © 2016 Pearson Education, Inc.

5. Characteristics of Effective Teams
Clear Objective
Shared Purpose
Full Engagement
Consensus
Decision-Making
Creativity and Technical Skills
Communication
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6. Guidelines for Collaborative Writing
Establish Clear Group Processes
Avoid Writing as a Group
Use Compatible Technologies .
Seek Feedback from the Team Often
Copyright © 2016 Pearson Education, Inc.

7. Technologies for Collaborative Writing
Content Management
System
Organized Approach
Controlled Access
Wiki
Flexible Approach
Open Access
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8. Technologies for Collaborative Writing
Groupware
Shared Knowledge
Cloud Computing
Intranets
Shared
Workspaces
Extranets
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9. Collaboration via Mobile Devices
Voice and Video Calling
Voice and Video Conferencing
Unified Communication
Instant Messaging
Real-Time Collaboration
Copyright © 2016 Pearson Education, Inc.

10. Giving and Responding to Constructive Feedback
Offering Constructive Criticism
Focus on the process and outcomes
Provide clear guidelines for improvement
Receiving Constructive Criticism
Don’t get defensive or deny the feedback’s validity
Use the feedback to accept the quality of your work
Copyright © 2016 Pearson Education, Inc.

11. Preparing for Meetings
Careful Preparation and Planning Tasks
Clarify the purpose of your meeting
Select the participants for the meeting
Choose the meeting’s time and venue
Set and share the purpose of the meeting
Copyright © 2016 Pearson Education, Inc.

12. Conducting and Contributing to Efficient Meetings
Keep the discussion on track
Follow agreed-upon rules
Encourage everyone to participate
Participate in an active way
Use mobile devices respectfully
Close the meeting effectively
Copyright © 2016 Pearson Education, Inc.

13. Putting Meeting Results to Productive Use
•Problems and Opportunities
•Action Items Discussed
Written Meeting Minutes
•Key Decisions Made
•Important Announcements
•Responsibilities Assigned
Copyright © 2016 Pearson Education, Inc.

14. Using Meeting Technologies
Instant Messaging
Teleconferencing
Virtual Meetings
Videoconferencing
Web-Based Meetings
Copyright © 2016 Pearson Education, Inc.

15. Understanding Nonverbal Signals in Communication
Enhance
Verbal Messages
Weaken
Replace
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16. Six Important Non-verbal Signals
Facial Expressions
Gestures and Posture
Vocal Characteristics
Personal Appearance
Touching Behavior
Time and Space
Copyright © 2016 Pearson Education, Inc.

17. Business Etiquette in the Workplace
Nonverbal Signals
Personal Appearance
Personal
Grooming
Phone Skills
Copyright © 2016 Pearson Education, Inc.

18. Guidelines for Using Phones in the Workplace
Be aware of how your voice sounds
Be courteous when placing calls
Convey a positive, professional attitude
End calls courteously and clearly
Use your own voic to help callers
Be considerate when leaving voic s
Copyright © 2016 Pearson Education, Inc.

19. Business Etiquette in Social Settings
Representing Your Company
Introducing Yourself
Introducing Other People
Meeting Others
Observing Dining Etiquette
Starting Polite Conversations
Choosing Appropriate Topics
Business Meals
Copyright © 2016 Pearson Education, Inc.

20. Business Etiquette Online
Control language and emotions
Avoid multitasking during communication
Never assume you have privacy
Don’t abuse the “reply all” feature
Don’t waste other people’s time
Respect boundaries of time and space
Be careful with online commenting
Avoid personal attacks
Focus on the original topic
Don’t present opinions as facts
Support facts with evidence
Follow spelling and punctuation rules
Maintain current antivirus protection
Ask permission before you start chatting
Copyright © 2016 Pearson Education, Inc.

21. Business Etiquette Using Mobile Devices
Personal Mobile Device Habits
Issues with Virtual Assistants
Expectations and Policies
Copyright © 2016 Pearson Education, Inc.

22. Learning Objectives Learning Objectives
List the characteristics and disadvantages of working in teams and describe the characteristics of effective teams.
Offer guidelines for collaborative communication, identify major collaboration technologies, and explain how to give constructive feedback.
List the key steps needed to ensure productive meetings and identify the most common meeting technologies.
Explain the importance of nonverbal communication and identify six major categories of nonverbal expression.
Explain the importance of business etiquette and identify three key areas in which good etiquette is essential.
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