1. Public Administration Capacity Building
CAF Operation in Portugal
Directorate General For Administration and Public Employment, Maria da Luz Claro, 23rd March 2017

2. AGENDA 1. CAF and Europe 2020, National Program Reform, Portugal 2020
2. CAF Operation: Implementation of CAF in Public Administration
2.1 Partnership
2.2 Objectives
2.3 Target groups
2.4 Project activities
2.5 Project deliverables
2.6 Project investment
2.7 Internal resources profile

3. Public Administration Capacity Building Operations
CAF and Europe 2020, National Program Reform, Portugal 2020
Priorities
Europa 2020
Pillars
NPR
Objectives
Portugal 2020
Thematic domains
Portugal 2020
Operacional Program
Portugal 2020

4. Public Administration Capacity Building Operations
CAF and Europa 2020, National Program Reform, Portugal 2020
Axis V - Improvement of the internal efficiency and institutional capacity of the Public Administration, as elements to support the implementation of better responses to the needs of citizens and companies;
SAMA2020
Notice 03/SAMA2020/2016
Operation 3: Capacity on Quality Management Methodologies and Process Management
Subproject A: Implementation of CAF model in public administration
Subproject B: Process management
Funding Program for Public Administration Modernization and Capacity Building
Budget allocation : €1 million

5. Public Administration Capacity Building Operations
A: Implementation of CAF Model in Public Administration
Partnership:
Organization
Role
DGAEP
(National CAF correspondent/PEF Organizer)
Proposal for a preformatted CAF operation:
Project activities and deliverables
Project deadlines
Project investment limits by operation activities
Internal team profile
Dissemination of CAF operation
Q&A, meetings with potential candidates
AMA
(Agency responsible for European Funds management under TO 11)
Definition of target groups - strategy of Presidency of the Council of Ministers
Budget allocation
Notice preparation and launch of a preformatted CAF operation
Operation management

6. Public Administration Capacity Building Operations
A: Implementation of CAF Model in Public Administration
Objectives:
Support public administration organizations to:
Evaluate services performance, using CAF self-assessment model;
Improve organizational performance, through the implementation of prioritized improvement actions;
Obtain external recognition “Effective CAF User” through the Process of
External Feedback;
and EFQM Levels of Excellence (optional)

7. Public Administration Capacity Building Operations
A: Implementation of CAF Model in Public Administration
Target groups:
Central government organizations;
Corporate public entities providing public services (i.e. hospitals)
Other levels of administration or other non-profit public and private entities, under protocols with central administration

8. Public Administration Capacity Building Operations
A: Implementation of CAF Model in Public Administration
Project activities:
Project Management
Self-assessment (SA)
Improvement
External Recognition
- Project planning
- Project kick-off
- Communication and
Change Management
- Risk management
- Preparation of SA
- CAF workshops
- Self-assessment
- Preparation of SA report
- Preparation of global SA report (in case of multi-agency projects)
Prioritization and
improvement plan(IP)
Prioritization and global IP
(in case of multi-agency projects)
- Implementation of IP
Evaluation of improvement actions
Preparation generalization plan (in case of pilot projects)
- PEF application
- EFQM Level Excellence
Application (optional)

9. Public Administration Capacity Building Operations
A: Implementation of CAF Model in Public Administration
Project deliverables:
Project Management
Self-assessment (SA)
Improvement
External Recognition
Project plan
Change and Communication plan
Risk plan
Self-assessment report
Prioritization methodology
Improvement plan
Implementation forms
Monitoring report
Evaluation report
Generalization plan
(when applicable)
Effective CAF User
Certificate
EFQM Level Excellence
(when applying for recognition)

10. Public Administration Capacity Building Operations
A: Implementation of CAF Model in Public Administration
Project deadlines:
Maximum project duration: 24 months
Activities
Deadline
Min
(month)
Max
Project management
During the project
Self-assessment 4 8
Improvement actions implementation 6 12
External Recognition --

11. Public Administration Capacity Building Operations
A: Implementation of CAF Model in Public Administration
Project investment:
Activities
Investment
Description
Limits
Project management
Purchase of services from third parties, including technical assistance and consulting;
Acquisition of computer equipment specifically for the operation;
Acquisition of software specifically for the operation;
Promotion and disclosure of the operation;
Expenses with internal staff
6 - 7,5 M€
Self-assessment
10 – 80 M€
Improvement actions
implementation
35 – 75 M€
External Recognition
Price list

12. Public Administration Capacity Building Operations
A: Implementation of CAF Model in Public Administration
PROFILE
TECHNICAL COMPETENCES
BEHAVIOURAL COMPETENCES
Project manager or
Project management team
High degree of organization’s knowledge
Knowledge of CAF Model
Knowledge how to orient the self-assessment process
Negotiation and Persuasion
Planning and organization
Communication
Interpersonal relationship
Tolerance to stress and setbacks
Innovation and quality
Self-assessment team leader
Organization’s knowledge
Knowledge of CAF model
Coordination
Self-assessment team
Information analysis and critical awareness
Team work and cooperation
Adaptation and continuous improvement
Improvement action Manager
Skills/experience in the improvement area
Experience in the coordination/project management
Initiative and autonomy

13. Public Administration Capacity Building Operations
A: Implementation of CAF Model in Public Administration
Next steps:
Kick off meeting with organizations
Training of EFAC
CAF e-learning platform
Proposal for a new operation for CAF implementation

14. Thank you!
Directorate General For Administration and Public Employment, Maria da Luz Claro, 23rd March 2017