1. Indianapolis International Airport
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Indianapolis International Airport
Operated by: Indianapolis Airport Authority

2. Feel free to connect with any of us at ARN!
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Feel free to connect with any of us at ARN!
Shannetta Griffin
Sr. Director of Planning & Development
Marsha Stone
Sr. Director of Commercial Enterprise
David Shaw
Director of Concessions & Air Service
Jason Paltzer
Retail Operations Coordinator

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Indianapolis, Indiana
Indiana’s largest city and the 14th largest city in the United States.
Nicknamed the “Hoosier State” and known for Hoosier Hospitiality
Metropolitan Population > 1.8 million
Indianapolis’ central location is ideally suited to capture traffic from nearby cities
3 + million people live within a two-hour drive of IND

4. Indianapolis is Nationally and Globally Recognized
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Indianapolis is Nationally and Globally Recognized
Indy named #1 Convention City in the US (USA Today 2014)
26 Hottest Food Cities of 2016
America’s Most Underrated Cities

5. About Indianapolis International Airport - IND
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About Indianapolis International Airport - IND
Beautiful new Terminal opened in 2008
46 Nonstop Destinations (Jan. 2017)
8.5+ million travelers in 2016
6% more travelers in 2016 vs. 2015
Origination & Destination (O&D) Airport
Alaska Airlines begins operating at IND
in May 2017
Southwest Airlines holds largest
Market Share at 33%

6. IND – World Class Award Winning Airport
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IND – World Class Award Winning Airport
J.D. Power North America Airport Satisfaction Study
Highest in Customer Satisfaction for Medium Airports
2010 and 2016
ACI Airport Service Quality Award
Best Airport in North America
2010, 2012, 2013, 2014, 2015 and 2016
ACI Director General’s Roll of Excellence
Condé Nast Traveler Readers’ Choice
Best Airport in America
2014, 2015, 2016
Travel + Leisure World’s Best Awards
Top 10 Best Domestic Airports, 2016
TripAdvisor Travelers’ Choice
Favorite U.S. Airport, 2016

7. IND – World Class Award Winning Airport
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IND – World Class Award Winning Airport
Airport Revenue News
Best Overall Concession Program
2009, 2011, 2012, 2013, and 2015
IND is a Finalist for 2017 ARN Awards
Airport with the Best Program Design
Airport with the Best Overall Program
Airport with the Best Management Team
Airport with the Best Customer Service

8. Guiding Principles for Sense of Place
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Terminal/Campus Optimization Program
Enhance Customer Experience
Create a Sense of Place
Remain Relevant for Today’s traveler
Guiding Principles for Sense of Place
Authenticity
Discovery/Surprise
Delight

9. Current Concessions Program
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Current Concessions Program
53 Individual Concessions Locations
Civic Plaza, Concourse A, Concourse B, Baggage Claim
59,000 + square feet of Concessions Space
42% Pre-security/58% Post-security

10. Historical Concessions Sales 2012-2016
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Historical Concessions Sales
$47.3 Million Sales in 2016
3.5% Annual Growth
3.7% Annual Growth
5.8% Annual Growth

11. Historical Sales Per Enplanement Data 2012-2016
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Historical Sales Per Enplanement Data

12. 36 Leases Are Expiring at end of 2018
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Future Concessions/Business Opportunity
36 Leases Are Expiring at end of 2018

13. Future Concessions/Business Opportunity
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Future Concessions/Business Opportunity
Food & Beverage Concessions
Local and National Brands
Retail and News & Gift Concessions
Local and Prime Operators
ACDBE Opportunity
Good and Services Supplier
General Construction
Marketing

14. Currently working on Space Planning of Concessions
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Anticipated Timeline
Event
Anticipated Date*
RFP Workshops and Networking
2017 Q2
Issue RFP(s)
2017 Q3-Q4
RFP Due Date(s)
2017 Q4 – 2018 Q1
Tenant Concession Awards
2017 Q4 – 2018 Q2
*All dates are tentative and subject to change
Currently working on Space Planning of Concessions

15. Feel free to connect with any of us at ARN
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Any Questions?
Feel free to connect with any of us at ARN
Marsha Stone
Sr. Director of Commercial Enterprise
Shannetta Griffin
Sr. Director of Engineering and Planning Development
David Shaw
Director of Concessions & Air Service
Jason Paltzer
Retail Operations Coordinator