1. Avaya and Microsoft Integration Options
Luke Kannel, Director of Operations - ConvergeOne
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2. What’s Available? Many Options – Changing with “Cloud” and “Clients”
Click to call with an Existing Avaya handset
Remote Call Control
Avaya Communicator for Microsoft Lync
Call via Work
Avaya/Skype for Business Voice and Conferencing Services
Session Manager
TDM Gateway
SBC
Cloud Connector Edition
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3. Click to Call
(With Avaya Handset)

4. Click to call comparisons
Avaya Voice
Avaya Communicator for Microsoft Lync 6.4
Leverages existing telephony infrastructure (no additional QoS, network capacity, or hand/headsets needed)
SIP or H323 Options
By default, disables Lync/SfB Voice and Video
Works with Skype for Business Online
Avaya and Microsoft Voice
Call via Work
SIP Integrated to Avaya telephony
Leverages “dial out” capabilities of Skype for Business
Enterprise Voice (MSFT PBX) is selectable by end user
2 “side by side” PBXs
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5. Avaya Communicator for Microsoft Lync 2010/13/SfB*
Enhances Lync user experience
Click-to-call, telephony/video presence, multi-call handling
Escalate from IM to voice to video call
Mid-call Control (Release, Hold and Retrieve, DTMF, Transfer and Conference, Handoff and Dial Pad Dialling)
Simultaneous ringing (Extensions, Devices, Clients)
Lync Skype for Business sign-in
Client-side integration
Uses Lync Client SDK
No Lync /SfB voice licenses or devices
Multi-platform support
On-premise & Office 365 options
Avaya Aura®, CS 1000 / Aura, IPO
Extending the stack
Click-to-call from Office, Outlook, SharePoint, Internet Explorer, Firefox and Chrome
VDI Experience with Communicator for Lync
Virtual machines in the data center running client
Desk Phone or VDI Communicator: Media presented locally
With Avaya Communicator for Microsoft Lync 6.4 we have an integration into Lync that preserves the Lync IM and presence user experience.
We are dealing with customers who have decided from a Microsoft perspective that they want Lync on the desktop.
The user performs their normal Lync sign-in. With the integration Avaya brings click to call, Telephony and video presence and multi-call handling. We are offering a choice of calling modes including: desk phone were you control calling through your desk phone through Lync, computer mode (VOIP) were a call control and media is through your computer and other phone mode where you control a call through you mobile device or CS 1000 desk phone through the Lync integration interface.
You can escalate from IM to an Avaya voice or video call. And you have mid-call controls such as release, hold and Retrieve, DTMF, Extend Call and Transfer and Conference. Please note that with SIP deployments, video is only supported for AC for Lync when in computer mode.
There is a simple client side install of an add-in for Lync. From a Microsoft perspective the integration requires a minimum of Microsoft standard CAL licensing which supports Microsoft IM and presence capabilities. The integration utilizes Lync application program interfaces (APIs) through Microsoft's client solution development kit (SDK).
There is multi-platform support for deployment. Lync integration can deployed in the enterprise on-premise or into a Microsoft cloud environment with Office AC for Lync is a client side deployment to the desktop and does not require specialized Microsoft server integration. There is support for Avaya Aura® and CS 1000 when deployed with Avaya Aura®. CS1000/ACE deployments end with ACA for Lync 6.3 and won’t be carried forward into 6.4
As we have just mentioned, Collaboration Services provides click to call from Office, Outlook, SharePoint, Internet Explorer and Google Chrome.
*SfB = Skype for Business 2015/2016 5

6. Local Call History Supports Passed from Aura to Outlook
Incoming Calls
Outgoing Calls
Missed Calls
Passed from Aura to Outlook
Conversation History
Inbox (Missed Calls)
Accessible from
Outlook
Lync Conversations
Contact Card provides details of call activity
Start time & Duration
Call History is gathered as long as the Communicator for Lync client is logged into Aura.

7. Avaya Communicator for Microsoft Lync
Click to Call From:
Lync/SfB client, Internet Explorer (requires plug-in)
& Microsoft Outlook (requires plug-in)
H.323
TDM / Analog

8. Multiple Device Access (MDA) and Dual Registration
MDA allows up to 10 SIP devices registered simultaneously to a single Extension
One physical device only can be a controlled by AC for Lync
Dual Registration allows for AC for Lync (H323) and a SIP client to registered simultaneously
Both support Join Call functionality

9. Join Call (MDA and Dual Registration)
All Users devices Ring
User see toast pop up on PC
User Answers on Mobile Phone
On PC User see conversation window with Tag
“Remote call in progress”
User Clicks on Phone Icon to extend call to AC for Lync
User can end call on mobile and continue on Desk phone

10. ACML Mid Call Control features
Call Transfer:
1st call established
Call 2nd party
Select Transfer icon
Select original established call (#1)
Avaya Conferencing:
Establish 1st call
Call 2nd party
Select Conference icon
Select original established call (#1)

11. Call via Work Enterprise Voice for PBX Users User experience Features
Skype for Business users can make voice calls using any PSTN phone, including existing PBX endpoints
Leverages existing Direct SIP connectivity between PBX systems and Lync/Skype for Business
User experience
Skype for Business dials out to PSTN or desk phone number to connect user, then connects with far-end destination
Features
Presence update and call control from Skype for Business client
Mid-call control capabilities preserved on PBX phone
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12. Call via Work – Outbound
User instantiates call from Skype for Business rich client
Skype for Business client places call to user’s PBX station set (or to any other PSTN phone number)
PBX routes call and local user answers
When Skype for Business client sees this call answered, places far-end call. Here Skype for Business will use PBX user’s DID as ANI
PBX routes call out to PSTN with user’s DID (or to any other local PBX endpoint)
Far-end call answers and call is established, with  Skype for Business acting as control channel 1 2 3 4 5 6
PBX
PSTN
Destination
Skype for Business pool
Skype for Business client
PBX Station
Local call
Far-end call

13. Inbound Infrastructure Cloud Call via Work - Inbound1 2 3 4 5 6
PBX
PSTN
Destination
Skype for Business pool
Skype for Business client
PBX Station
Local call
Far-end call
Inbound
Call via Work has specific requirements for an inbound experience
Infrastructure
Should operate with any supported PSTN egress
May find complexity with numbering support
Cloud
Not available in SfB Online

14. Call via Work - Inbound
Delivering inbound calls to Skype for Business client and PBX phone
Need to consider both calls from PSTN and calls from other Skype for Business users
Forward and simultaneous settings are tied with activation of CvW feature
If using CvW for outbound, incoming calls automatically forward/simulring to client and configured PBX phone
Configured DID # for both user and PBX phone is the same
Using ms-skipRnl header for the PBX phone number with the simulring settings for CvW

15. Call via work - Caveats
These Features are NOT available when using call via work:
* Call Park via Skype
* Transfer via Skype
* Hold via Skype
* Mute/Unmute via Skype
* Record a meeting (no audio)
* Response Group Features
* Team Call
* Boss/Admin Delegation
* E911 and Malicious Trace
* Call escalation with media
* Conferencing (adding additional callers)
* Desk Phone Pairing
* VDI Plugin

16. SIP Trunking Integration
(Conferencing and Enterprise Voice)

17. C1 Data Center C1 Data Center Internet Minnetonka Philadelphia
Mobile Skype
Users
Internet
Remote Skype
Users
C1 Data Center
Minnetonka
C1 Data Center
Philadelphia
Office 365
(Exchange UM)
50 Sessions
50 Sessions
Audio Codes
Audio
Codes
SIP Cloud
IM/Presence
A/W/V
Collaboration
Ent. Voice
PC/Mobile
IPT Users
Agent Users
CMS
Exp. Portal
AES
Verint
500 Sessions
500 Sessions
IPT Users
Agent Users
CMS
Exp. Portal
AES
IM/Presence
A/W/V
Collaboration
Ent. Voice
PC/Mobile
MPLS
100MB
100MB
Existing G450 w/LSP
Existing G4x0 w/LSP
POTS
POTS
Agents
Existing G450 w/LSP
Existing G450 w/LSP
Existing G450 w/LSP
Reno
31 Remote Sites
1 PRI
1 PRI
1PRI
Agents
Agents
Bradenton
San Leandro
Fort Mill

18. Deploying Skype for Business Voice SIP Integration Options
Key Scenarios
SfB Server
SfB Hybrid
Cloud PBX O/P PSTN
Cloud PBX w/PSTN
DESCRIPTION
On-Premises or Hosted SfB Server
Split users b/w SfB Server and SfB Online
Cloud PBX w/ On-Premises PSTN
Cloud PBX w/ Microsoft Provided PSTN Calling
CALL MANAGEMENT
SFB Server
Mix b/w Server and Online (Cloud PBX)
SfB Online (Cloud PBX)
SfB Online (Cloud PBX)
PSTN CALLIN G
Connectivity to
PSTN Providers
Connectivity to
PSTN Providers
Connectivity to
PSTN Providers
Cloud PSTN Calling
NOTES
Full PBX Features
Req’d for Skype Meeting Broadcast
Missing advanced calling features
Express Route Recommended
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19. CCE (Skype for Business Online Only)
Cloud PBX O/P PSTN
DESCRIPTION
Cloud Connector Edition
CALL MANAGEMENT
SfB Online (Cloud PBX)
PSTN CALLIN G
Connectivity to
PSTN Providers
Missing advanced calling features
NOTES
ExpressRoute Recommended

21.
Cloud Decision Tree – from Technet

22. Hybrid: PBX Replacement
If one of the following applies, deployment will most likely have to implement a hybrid solution (some users in the cloud PBX, but some on the server infrastructure – on-prem or hosted)
Additional requirements such as voice recording
Analog Devices and Fax
Integration with on-premise contact center solutions
Integration with on-premise video systems
Existing telco contracts with on-premise termination
ExpressRoute costs and configuration
O365 datacenter (and tenant) locations
Client app customization (currently no server API)

23. Thank you!
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