1. Remote Ticketing Solution
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Amadeus
Remote Ticketing Solution
Amadeus Business Management Platform
© 2013 Amadeus IT Group SA
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2. 1
BMP: platform overview

3. Amadeus Business Management Platform
BMP incorporates various solutions: from Robotic Ticketing tools to Sales Data management system
All solutions are web based upon one single platform
Could be bundled to automate fulfilment actions
Designed especially for travel professionals to increase automation and efficiency of their business (
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ATS
RTS (CM, RC,RP,RMP)
LINK
Q-Manager
Commission Manager

4. Amadeus BMP: components
Business Management Platform
Remote Ticketing Solution
Commission Manager
add-on
Revenue Calculator
Remote Pricer add-on
Remote MultiPricer
Auto Ticketing Solution
Q Manager
LINK

5. 2
BMP: Amadeus Remote Ticketing Solution

6. What is Amadeus RTS? Consolidator Subagent
Remote Ticketing Solution is a fully automated solution to manage pricing, comparison and ticketing in the remote points of sales to ease relationship between non-IATA locations making the bookings (Subagents) and IATA travel agencies in charge of fulfilment activities(Consolidators)
Consolidator
Subagent
RTS

7. Traditional workflow between non IATA and IATA
20-30 min per TKT
Create PNR by non IATA
Send PNR to IATA for issuing
Check financial guarantee
Check PNR and issue TKT
PNR send back to non IATA
IATA TA staff is involved
Huge time consuming
Risk of human error, subject to ADM
Not secured settlements, subject to financial abuse
Difficult to control over subagent network

8. Ticketing with RTS 5 seconds per TKT No IATA TA staff involved
Create PNR by non IATA
Send PNR to RTS
Credit limit is verified by RTS
Ticketing setting and restrictions are verified by RTS
PNR is ticketed with RTS and automatically sent back
No IATA TA staff involved
Credit control check before ticket issuance
Commission and Service Fee calculation
Ticketing/airline restrictions applied
Healthy and Guarantied Financial flow

9. Amadeus RTS outline Consolidator Subagent RTS Commission Manager
Subagent management
Ticketing Robot
Ticketing management
Credit limit and Settlement management
Sales data management/
Reporting
Sales data management/
Reporting
User access management
Currency Exchange rate settings
Settlement data check
User access management
Notification system
Notification system
Commission Manager
Remote Pricer
Revenue Calculator
Multi Pricer

10. Amadeus Remote Ticketing Solution
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Amadeus Remote Ticketing Solution
Consolidator
Subagent management
List of all sales outlets connected to Consolidator
Enabling/disabling connected subagents
Can cooperate with unlimited number of subagents
Can split them per subagent groups for easy administration
Ticketing management
Available commands (issue, void, refund, reissue, EMD)
Basic restrictions(FOP, airlines, ticketing currency, manual TST)
Advanced restrictions (country/city of departure/arrival, booking class, route, interline etc.)
Credit Limit and Settlement Management
Credit Limit Control
Available Credit Limit check before ticketing
Multicurrency
Notification about credit limit decreasing
Add payment/Close period functionality

11. Amadeus Remote Ticketing Solution
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Amadeus Remote Ticketing Solution
Consolidator
Sales Data Management
Sales/General reports in web-based GUI, available 24/7
Export in XML and Excel formats
Wide range of available filters (incl. per Subagent)
User Access Management
Access groups:
admin
supervisor
agent
Terminal activity control
Visibility restrictions
Notification System
Credit Limit
Close period
Wrong commission

12. Amadeus Remote Ticketing Solution
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Amadeus Remote Ticketing Solution
Sales outlets/Subagents
Ticketing Robot
Available operations:
Ticket Issue, Void, Refund (full, tax, with penalty),Reissue, Revalidation
EMDs Issue, Void, Refund (full)
Sales Data Management
Sales / General reports in web-based GUI, available 24/7
Export in xls/xml formats
User access management
Access groups:
admin
agent
Terminal activity control
Notification System
notifications on credit limit decreasing
Ticketing errors notifications
Settlement Data check
Balance page
State of credit limit in read only mode

13. Amadeus RTS add-ons Commission Manager* Revenue Calculator
Allows automatic commission (FM) input into all PNRs made by non-IATA point of sale
Revenue Calculator
Automatic service fee management based on Revenue rules. Can be combined with Commission Manager and calculate the Revenue based on the sum of Commission and Service fee amount
Remote Pricer
Allows to price and rebook the PNR, check fare and fare rules by sales outlet in the remote Consolidator office (including cross-partners)
Remote Multi Pricer
Allows the simultaneous price comparison for the same PNR in the different remote Consolidators offices (including cross-partners in several countries)
* Can be used as a stand alone solution

14. 3 Amadeus RTS: Consolidator settings
The divider slides can be in blue, light blue, cherry and gray. All colours are available in this template.

15. Credit Limit setting Credit limit control setting (Y/N)
Add payment automatically
Balance period
weekly
other (every day, every 10 days, twice a month, end of month, end of quarter)
Payment type
Credit
Prepayment
Credit limit currency (can be multiple, currency list depends on countries settings)
Notification about credit limit decreasing*
* When payment is made with CC, credit limit of subagent is not affected

16. Settlement Management

17. Ticketing Management (1)
Consolidator has a full control of ticketing parameters for each connected agency
Available commands (can be set for each group of TAs)
By default (in red)
Optional (in blue)

18. Ticketing Management (2)
Basic restrictions
Restriction on form of payment (any, credit card only, credit card forbidden)
Airlines (allow/forbid ticketing on one or more airlines)
Ticketing currency (allow/forbid one or more ticketing currencies)
Manual mask (allow/forbid ticketing with manual TST)

19. Ticketing Management (3)
Extended restrictions
Above basic restrictions
Consolidator can set other options

20. 4 Amadeus RTS: Subagent interface
The divider slides can be in blue, light blue, cherry and gray. All colours are available in this template.

21. Ticketing Robot Electronic tickets EMDs Issue, Void
Available entries
Electronic tickets
Issue, Void
Refund (full, tax, with penalty)
Reissue, Revalidation
EMDs
Refund (full)
*One Subagent may cooperate with several Consolidators at the same time

22. confidential
RESTRICTED
Amadeus RTS : demo

23. Demo Creation of PNR in the sub agent OID

24. Demo BMP sign in and getting access to Ticketing Robot

25. Demo PNR price comparison with Remote Multi Pricer
Commands available for Multi Pricer:
FXB + unlimited number of characters
FXP + unlimited number of characters

26. Demo Ticketing Robot is performing the operation

27. Demo Price checking result

28. Demo Price details with currency conversion

29. Demo Get access to fare in the remote OID with Remote Pricer
Commands available for Remote Pricer:
FX (B,P,T,A,U,X) + unlimited number of characters
FXX/l5/S3/P1
FXB/R,FC-PLN
FQ (Q,N) + unlimited number of characters
FQQ3
FQN3*AP*PE
FQD + tree letter city code + unlimited number of characters
FQDLONIEV/ABA

30. Demo Fare screen result in the remote OID

31. RTS DEMO Fare note checking in the remote OID

32. DEMO PNR rebooking in the remote OID

33. RTS DEMO Rebooking result in the sub agent’s OID

34. Demo Ticket issuance with RTS

35. Demo PNR priced, rebooked and ticketed in the remote OID

36. Customized Print Form (ITR)
Available languages *:
English
Ukrainian
Russian
French
Spanish
German
Italian
Polish
Hungarian
Slovenian
Albanian
Macedonian
Latvian
*Translation can be made to any language by respective ACO

37. 5 Amadeus RTS: Reporting
The divider slides can be in blue, light blue, cherry and gray. All colours are available in this template.

38. Sales report

39. Individual PNR view from Sales report
Document’s history
Link to CheckMyTrip
ITR printing
Errors list (in any)

40. RTS operation logs

41. Downloading XML or XLS(csv) from GUI

42. 6 Amadeus RTS: challenges and benefits
The divider slides can be in blue, light blue, cherry and gray. All colours are available in this template.

43. Amadeus RTS: challenges
Agency consolidation is one of the main tendencies of our industry for the coming years:
In % of air booking production in NECSE is concentrated in accounts, 55 fewer than in 2012 (all GDS, Sirena excluded).
Not having the efficient tool to manage the subagent sales it remains risky, with huge time and resource consuming
However, consolidation is an important factor to remain powerful (or simply to survive) in an increasingly difficult and competitive market.
Therefore it is possible to build and/or automate the sales network today with Amadeus RTS.

44. Amadeus RTS: our customers talks about four strongest (and fairly unique) capabilities of this solution
I can build the secured TAs network, allowing issue tickets in my OID without implicate my own staff and resources
Above of simply ticketing I can offer to my TAs network the access to my special fares and conditions, web based reporting tool and personalized ITR
I can set the rules for each and every and be ensured in the financial flow. I have the supplementary revenue sources from Service fee collection from the subagent’s sales and can negotiate better override commissions with airlines using the raised sales volumes
I can use RTS for mutual cross partner operations with my partners benefiting from better fare conditions/override commissions of each other.

45. Amadeus RTS: benefits
Complete automation of manual operations with Subagents/Consolidators
Full control, including the credit limit and ticketing settings, over the whole subagent network for Consolidators
Access to GDS content for Subagents, best fares and full range of travel services without accreditation, 24/7 secure sales, national and cross-partner operations
Improving efficiency, productivity, time saving and customer service

46. Amadeus Remote Ticketing Solution is the most complete and effective way to manage your sales network, benefit from cross border opportunities and an additional source of revenue
It’s time to start using Amadeus Remote Ticketing Solution

47. Our customers talk about Amadeus Remote Ticketing Solutions“
We are very happy with Amadeus RTS that allowed us to increase sales volumes, add customers to the database, and liberate agent’s hands.
Z. Mouhametova, Commercial Director, Transavia, Kazakhstan
This solution allows us to reach a higher level of interaction with the sub-agents and intermediaries and have a clearly positive impact on the dynamics of sales
A. Ryabchenko, Transport Department Director, UFSA, Ukraine
Dealing with customers outside Jordan becomes more risk-free and efficient while using Amadeus RTS! With RTS, it is easy to control the credit facility
with the sub-agencies, and it is because of this that we believe this
product will help us increase our business out of getting new business
opportunities from neighboring countries.
Mohammad Aqel, Managing Partner of Golden Jubilee Travel &
Sandy Travel, Jordan ”

48. Thank you AmadeusITGroup amadeus.com/blog amadeus.com
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