1. iPass Training for Seagate Employees
Cathy Yeung and Dan O’Connell
October 2005

2. iPassConnect Overview
AGENDA
iPass Overview
iPassConnect Overview
System Requirements
Features and Configurations
Usability Tips and Common Questions
Dial and Wired Broadband
Troubleshooting Dial-up
iPass Broadband Connectivity

3. iPass Overview

4. iPass Overview Who is iPass? When do you use iPass?
Seagate's global remote access provider
When do you use iPass?
Whenever you need Internet connectivity outside of the office or home
Global Dial-up access, Wired Ethernet access in hotels, PHS in Japan, ISDN access
iPass gets you on the Internet. Use your VPN of choice will get you into Seagate.
What are the benefits of using iPass?
One Username/Password across different access types
Use the same software to connect to different access types
Centralized Billing for Seagate

5. iPassConnect (iPC) Overview
System Requirements
Features and Configurations
Usability Tips and Common Questions

6. iPassConnect (iPC) v3.20 System Requirements
Operating System
Windows 98 SE
Windows ME
Windows NT 4.0 SP6
Windows 2000
Windows XP (Home or Pro)
Browser
Internet Explorer 5.01 or higher
Color
16-bit or higher
The iPass client software system requirements for PC’s are Windows ’95 or greater – non-supporting OS systems are virtually not an issue. Win NT users should run at least Service Pack 3 or better.
The iPC is a thin client requiring between 300 KB to MB of memory depending on the customer settings. The bottom line is that if the user has enough memory to run Windows 2000, they will have enough memory to run the iPC.
The customer chooses the medium in which users connect to the Internet. There are 5 options:
Modem – 19,000+ POP’s worldwide
ISDN when available
PHS – Personal Handyphone System available only in Japan PHS is a set of specifications that define the cellular mobile phone networks in that country. PHS can be contrasted with CDMA2000, GSM, etc. One of the major differences between PHS and CMDA2000 is that PHS is it based on a microcell architecture.
3) Wireless Broadband – must support the b wireless standard. WEP must be disabled to run Wi-Fi on the IPC
4) Wired Broadband – Will need a 10/100 Ethernet card and the proper adapters (dongel)

7. iPassConnect Features and configurations
Single interface for all connection options
Session Limit Timeout
230 minutes with 10 minute warning
Automatic phone book updates
Performed weekly (50 KB Compressed on average).
Can be cancelled.
Manual phonebook update option also available.
Intelligent Dialing
7-digit, 10-digit and 11-digit dialing in the United States
Recognize specific international rules
Local Number Lookup in the United States
The iPass Service Interface is designed to give users an easy, low-input and similar connection to the Internet – no matter where they are, and how they are attempting to gain access.
One Click VPN Integration - The iPC supports integration with several leading firewalls. Companies have a choice as to how seamless they want their VPN integration to be.
SQM - iPass performs Service Quality Management on every connection attempt made by users. iPass uses this information to ensure proper service levels are being maintained. iPass can also separate and organize information pulled from SQM and deliver it to customers on-line through Intelligent On-Line Quality (IOQ)
Custom Corporate Profiles - iPass offers over 20 different ways for companied to customize their iPC to suit their individual needs
Remote Software Updates - The iPC only needs to be physically loaded onto the users system one time. After the initial setup, all updates can be made over the Internet when users log on. Updates can be ‘Opt-in” or required. This means that companies will only need to support one version of the iPC at a time.
Auto Phone Book Updates – POP information changes on a regular basis, so iPass refreshes the POP information on the users Service Interface on a regular basis. Users will always have up-to-date connection information.
Intelligent Dialing - The iPC will detect when special dial rules are in place – ie: Area Code must be dialed for local number, or country code must be dialed for international dialing.

8. Which Username/Password do I use?
Users log on with their
“Global ID” as their Username and their “iPass” Password

9. Can I save my password?
Yes. Check box to Save Password

10. iPassConnect Phonebook Updates
Why are they important?
iPass updates the phonebook weekly
Add/Remove modem numbers
Re-sort access points based on quality
Add hundreds of broadband access points each month
How does the phonebook update?
Automatically after you connect to an iPass access point
Manually by going to Settings/Update Phonebook
You can be on any Internet connection to do this (Office, Home DSL/Cable Modem, etc.)

11. How do I Update iPassConnect?
TIPS
The last Phonebook update date and time will be displayed
Right-click on the icon in the System Tray as a shortcut to update

12. Locating Numbers (Location Search)
TIP
Try other numbers if you’re not satisfied with the connection speed.

13. Closest Number Lookup – in the U.S. only
TIPS
You must choose “United States” for country before using the Local Number Lookup tool
If you’re unsure what is your local number, check the number on your hotel phone

14. Locating 800 Numbers

15. Locating 800 Numbers with Closest Number Lookup

16. All Cities Numbers in Europe

17. ISDN Numbers

18. PHS Numbers

19. Dial Properties
TIP
Be sure to put in the extra digit when dialing from a hotel

20. Dial Connection Settings
Internal modem will be detected and displayed by iPC
Redial Settings
Auto Redial attempts are set to one (adjustable)
iPass offers redundant dial Access Points in over 90% available locations
Smart Redial
automatically dials each Access Point in a targeted location until a connection is made
Users can enable/disable

21. Setting Bookmarks TIP Bookmark Dial Properties can be
adjusted by location and venue

22. Connecting to Bookmarks
Bookmarks are available from the Drop-Down Menu, the Phonebook
or the System Tray
iPass Connect does not need to be opened to access bookmarks from the system tray

23. VPN Launch – post iPass connection
Select the VPN geography of your choice and hit OK

24. Troubleshooting Dial-up

25. Troubleshooting the iPass Service (Dial)
Things to look for…
Modem not plugged in, phone line already in use
Typo in user ID or password (CAPS LOCK on)
Missing or wrong digit for outside line / enabled when not needed
Hardware issues (Faulty equipment, bad driver, hardware conflict)
Dialer set to disable call waiting on a line with no call waiting
User changing script files, or manually entering digits into dial string
End user system does not meet system requirements
Incorrect location settings
Not letting the phonebook update - attempting to use a disabled number
Common end-user issues

26. Connection Log – information for the help desk
TIP
Go to “Help”, “Connection Log” and copy the information in an to the Seagate Help Desk
Logs are also stored in C:/Program Files/iPass/iPassConnect/logs

27. iPass Broadband Connectivity

28. Why use the Home Broadband option?
Provides a consistent connection interface
Automates VPN launch

29. What is Wired Broadband?
Broadband connectivity from hotels using an Ethernet cable
No charge on your hotel bill
Must authenticate with iPassConnect and not via the browser

30. Wired Broadband using iPassConnect
TIP
Click on red circle next to location for details

31. How can I map to my nearest Broadband locations?
TIP
Use the iPass Hotspot Finder at

32. Why can’t I connect at my hotel using Wired Broadband?
Be sure to first plug in the Ethernet cable to your PC before launching iPassConnect
If there is a “brick”, reboot it

33. Connection Log – information for the help desk
TIP
Go to Help/Connection Log and copy the information in an to the Seagate Help Desk
Logs are also stored in C:/Program Files/iPass/iPassConnect/logs

34. Questions?
Reminder: Refer to FAQ’s