1. NYC Dept of Health & Mental Hygiene: Supervising Supported Education Services
Michelle G. Mullen, MS, CRC, CPRP
Brittany Stone, MS, CRC, CPRP
Department of Psychiatric Rehabilitation
June 12, 2015

2. Our agenda Developing programming without in-house expertise
Role of Supervision
Integrating SEd into ACE services
Role of CoP
Discuss training initiative

3. How did you start/REFINE your current program?
How did you train your staff?
How did you roll out initiatives?
How did you oversee initiatives/changes/quality assurance?

4. SEd Training Initiative
10-12 month training schedule collapsed to 4 months
10 sessions plus intro & supervisors meeting
High intensity
Information paired with skill development
Little time for in-course practice
Little practice done outside of course
Philosophical, theory, and service-oriented information
Absence of technical assistance
Application of theory to practice
Service provider training
Not a train-the-trainer series
Implications for programmatic roll-out

5. What are the Barriers to Implementation for ACE Programs?
Real Differences Between Recovery Centers & ACE

6. Differences in ACE & RCs
Recovery Centers are making the full transition to SEd programming
Receipt of long-term (?) technical assistance
ACE will (may) be able to bill Medicaid for services
Unclear about how many folks will be HARP eligible
Types of education supported by different programs
TASC vs postsecondary pursuits
Role of TASC
Keeps skills/knowledge from atrophying
Supporting TASC in ACE
Current discussions about TACE service billing/contractual agreements
Developing referral system between ACE & SEd programs
Asking 5 year employment goal/dream job at intake

7. How do you folks provide supervision?
Critical to any new initiative
Provides direction
Bi-directional learning
Quality assurance
The key element to developing high quality services
Support
Encouragement
Course correction
Role in remediating ineffective staff
How do you folks provide supervision?

8. Developing Expertise Creating practice opportunities
Low risk, constructive feedback
Do not wait to use practice skills
Lack of use= waste of time
Record work with people
Helps both the direct line staff and the supervisor
Supervisors need to make the time to invest in staff
Supervisors need to develop skills too…
How will you develop the necessary knowledge to be helpful to your staff?

9. How can we support you, support your program?
Role of Community of Practice?
Role of Technical Assistance?

10. Feedback from Training Initiative
How has it been going?
Is the information making its way back to your other program staff?
What is/has been/will be your plan for getting the information to your larger programs?
What are the issues with translating training content to knowledge and practice?

11. Wrap Up: Comments? Questions?
Thank you
Please contact me if you need me:
Michelle G. Mullen