1. Harvard Phone Telephone Replacement Program phone.harvard.edu
2/4/2018
Harvard Phone
Telephone Replacement Program
phone.harvard.edu
Jason
FAS IT Stakeholders Forum
November 3, 2016
Lamont Library Forum Room

2. Harvard Phone What will it deliver?
Modernized Services with Support for How we Work Today
Self Service Tools
Simplified Service Operations & Billing
Savings over Time

3. What’s Changing with Harvard Phone
What stays the same
Your telephone number
The Harvard dial plan and 5 digit dialing
What’s new
desk phone, soft phone, mobile phone
Electronic Voice Mail
User account portal for feature changes
Simple service packages

4. Desk Set Options – Primary*
Harvard Phone
Basic Service Bundle
Single line set w/Speakerphone
10/100Mbps data interface
$ 24.50/mo.
Office Service Bundle
Multi-line set (4), Speakerphone, Directory, Speed Dials, GigE interface
Includes Soft Phone (Jabber)
$ 28.00/mo.
Jabber-Only Service Bundle
Runs on multiple data devices
$ 27.50/mo.
3905 Desk Set
7841 Desk Set
Soft Phone Client 4
* All packages include Voic and Usage

5. Desk Set Options – Specialized*
Harvard Phone
Call Coverage Bundle
Admin coverage up to 41 lines
Speakerphone, Directory, GigE interface
Includes Soft Phone (Jabber)
$ 31.50/mo.
Conference Room Bundle
For larger conference rooms
Distributed microphones, Quality speaker
$ 34.75/mo.
8851 Desk Set
8831 Conference Set 5
* All packages include Voic and Usage

6. What to Expect during Transition
HUIT Provided Resources
On-site resources work directly w/FAS dept. contacts to organize the conversion
Ensures department goals are being met for the project
Coordinates network and building walk-throughs
Manages vendor resources for station reviews, set placement and number porting
Provides support to end users during conversion
Conversion Process
Desk phone is placed one week before conversion (desktop plugs into the phone)
Users configure their new voice mail box and download soft phone on devices (optional)
Telephone number “ports” to new service at 7am on the conversion date (up to 1 hour outage)
HUIT and Vendor staff on site during conversion day
Communications & Education
Communications Outreach Plan creates awareness, engages community and informs on conversions
Program brochures, building posters, leave behind cards and quick reference sheets
Instructor led and Web-based classes
Program Website phone.harvard.edu

7. Program Dashboard (through October, 2016)
Harvard Phone
Over 3,600 lines converted University-wide
Our goal is 23,000+ lines for conversion University-wide

8. Program Dashboard (through October, 2016)
Harvard Phone

9. FAS & CADM Migrations through February, 2017 (subject to change)
Sites / Bldgs
Address
Conversion Date thru 2016
Bauer Life Sciences
9 Divinity Avenue
11/01/16
Sherman-Fairchild BioChem
7 Divinity Avenue
CGIS North
1737 Cambridge St.
11/15/16
CGIS 61 Kirkland Street
61 Kirkland St.
Morton Prince House
6 Prescott St.
11/16/16
Matthews Hall
9 Harvard Street
CGIS 38 Kirkland Street
38 Kirkland St.
11/17/16
CGIS East
1727 Cambridge St.
CGIS South
1730 Cambridge St.
11/22/16
Hillel/Rosovsky Hall
52 Mt. Auburn Street
11/30/16
FAS Media Production
59 Plympton
Loeb Drama (ART)
64 Brattle St.
12/01/16
Harvard Art Museum
200 Innerbelt Rd.
12/13/16
Boylston Hall
5 Harvard Yard
Jefferson Lab
17 Oxford St.
12/15/16
High Energy Physics
38 Oxford St.
HPPM
84 Seattle Alst
12/20/17
BRI (Bio Res Infrastructure)
16 Divinity Avenue
01/10/17 
Hoffman Lab
20 Oxford Street
01/17/17
Biological Laboratories
01/18/17
Palfrey House
46 Oxford Street
01/19/17
38 Oxford Street
Nieman Foundation
1 Francis Street
01/26/17
Memorial Church
23 Harvard Way
01/31/17
Barker Center
12 Quincy St.
02/07/17
LISE
15 Oxford St.
02/14/17
Cruft Lab
02/16/17
Observatory A, B, C, D (FAS-only lines)
60 Garden St.
02/21/17
Perkin Lab
02/23/17
Pierce Hall
25 Oxford Street
02/28/17

10. Harvard Phone What’s Worked Well
Harvard Phone FAS Engagement Council
Meets monthly since Feb, 2015: guides planning, provides input on service development and impact, and helps guide the implementation processes
Communicating Early and Often
HUIT Local Implementation Manager and local FAS Contact to inform, educate and set expectations for service delivery
Securing Conference Rooms Early for Education/Classes
To help ensure high participation in education and classes, local to buildings
Understanding special building or office access requirements
Particularly with faculty offices and secure areas

11. Questions ? We’re here to help susan_delellis@harvard.edu
2/4/2018
Questions ?
We’re here to help