1. JustWare Notifications | By: Dave Virgin

2. Are You in the Right Class?
Learn about two things:
Notifications
Reminders
Differences and benefits
Best practices
Real examples
Increase communication with your cases

3. Communication from JustWare
Notifications
JustWare Tasks
Reminders
Alerts
JusticeWeb
Reports
JustWare Calendar
Report Subscriptions

4. Notifications vs Reminders
Reminders (ticklers)
JustWare client popup /
Popup notifies JustWare Users of JustWare events (where they are involved)
goes to someone’s most recently added active address
Notifications
s sent to anyone, reminding them of anything in JustWare
Configured with Business Rules

5. Reminders Send an email or pop up reminder to event involved people
Must be an event involved person (Event, Correspondence, or Task)
Popop notification only pops up in the JustWare client (recipient must be a JustWare user)
s require an active address on the recipient’s name record
Reminder times list can be adjusted in the JWXML and are specific to that screen

6. Notifications Sent by Business Rule only
Notify Names or Notify Involved Names activities
The notification will be sent to the “active” address
Unless otherwise specified in a getdata “To” field. This would replace the NameID field
Can be triggered by anything that can trigger a Business Rule
Includes Batch and On Demand
Able to notify of anything in JustWare, not just Events
Both Notification and Reminder s must have an SMTP server configured in the Maintenance Console (correspondence does not)

7. Real World examples of Notifications
Send Officer Subpoenas
If an individual is in custody
Restitution Payment received
When Discovery is Downloaded
Notification that a Drug test is due today
Case Status/ Case Type change or Change to a Name Record
Notify an attorney that a new document has been added to a specific folder
Notify an Attorney or other case involved person that an individual has been added to another case

8. Any other examples? What notifications would a Court want?
What notifications would a Prosecutor’s office want?
What notifications would a Public Defender’s Office want?
What notifications would Pre-Trial services want?
What notifications would Probation departments want?
What other types of notifications would you want?

9. When should you use Notifications vs. Reminders
Is an Event involved?
Is Correspondence involved?
Is a Task involved?
When does the notification need to be sent?
Are Cases being entered or modified?
Status changes?

10. Event Reminder Configuration
Universal Event Reminders
Configure defaults for time, , and popup for each event type. These apply after a save (also function with business rule results)
Event Reminder Templates
Function just like JDA (Datasources, Fillpoints, etc.)
If you don’t have a custom template defined you get a generic default template
Static set of Event and Case Fields (no recipient info for Correspondence)
Involvement Type / Case Type / Event Type not required

11. Email Reminder Template

12. Notification Email Templates
Template functions similarly to Reminder Template or JDA
Case / Name / Event specific
Datasources @EventID
Build and test in JDA (especially if there is logic/formatting)
Body of Notification Template
Datasources of Notification Template (only 1 “Queries” allowed, so add all your “Query” datasets into one “Queries”)

13. Notification Datasource

14. Notification Email Templates

15. Sending Notifications as Texts
If you use JustWare to send these they will still be considered s
Each provider has an “SMS Gateway”
You need to know everyone’s cell phone Provider! (sample provider list)
notification GetData will create the appropriate address based on phone number and provider
Doesn’t work with number porting, may be blocked by carrier as spam, some carriers will cut you off if volume is too high
API options to do this as a service (Twilio, Plivo, Nexmo, Layer, etc)

16. Texting Code Table Configuration Example
You can use any of the name contact info code tables

17. Notification Datasource Example: Building “To” field
SELECT TOP 1
e.NameID
, [To] = ( SELECT CAST(CAST((
SELECT SUBSTRING(e. Address, Number, 1)
FROM MASTER..spt_values
WHERE [Type] = 'p' AND Number <= LEN(e. Address)
AND SUBSTRING(e. Address, Number, 1) LIKE '[0-9]' FOR XML Path(''))
AS xml) AS varchar(MAX))
) + et.Notes -- Above code removes all non-numeric characters from the phone number we placed in the address
FROM
jw50_ e
JOIN jw50_ Type et ON e. TypeCode = et.Code
WHERE
e.NameID
AND e. TypeCode LIKE 'e%' -- Code convention of texting address types starts with a lower e
AND ( e.ActiveDt <= GETDATE() -- Active date is either blank or in the past
OR e.ActiveDt IS NULL)
ORDER BY
e. AddDt DESC

18. Steps to not get blocked by Carriers
SMTP Server must have the following:
SPF Record
Hostname
Reverse DNS hostname/lookup
s to carriers requesting whitelisting
Some will refer you to a whitelist application webpage

19. Setting up the SMTP Server

20. Troubleshooting Email Notifications
Does the Name Record have a address listed? By default only the most recently added address will get the . Otherwise you will need to set up a Business rule to add the other addresses
Send a test notification from the JustWare Maintenance console, you may need to check your Junk box
Check Notification Log report or jw50_NotificationLog / jw50_NotificationQueue to see if the notification went out or if there was an error
From the JustWare Maintainance console check the service. You may need to uninstall the service and then Install it again
Check with your I.T. team to see if the firewall may be blocking the
Call JustWare Support

21. Thank You for Attending!
Dave Virgin