1. Reducing Leakage and Increasing Revenue with SAP® Transportation Management and SAP Event Management​
Company
Canadian Pacific (CP)
Headquarters
Calgary, Alberta, Canada
Industry
Travel and transportation – railways
Products and Services
Rail, transload, and intermodal transportation services
Employees
>15,000
Revenue
CAD 6.6 billion (US$5 billion)
Web Site
Objectives
Generate net-new revenue
Reduce revenue leakage due to assessorial disputes
Improve cash flow by invoicing assessorial charges more quickly
Build infrastructure for future additional lead-to-cash initiatives
Why SAP
Flexibility of the SAP® Transportation Management (SAP TM) and SAP Event Management applications to meet a wide range of needs
Resolution
Definition and management of assessorial master data to be brought into SAP TM as the foundation for order- to-rate management
Collection and analysis of hundreds of thousands of operational events per day in SAP Event Management
Creation and rating of thousands of billable assessorial orders per day using SAP TM
Billing and invoicing of assessorial invoices using the finance and controlling modules within the SAP ERP application
Portal-based customer self-service options for detailed invoice presentment, payment, and dispute management via the SAP Web Channel Experience Management application
Benefits
Integrated, standardized, and simplified lead-to-cash processes
Identification of new billable charges through more-accurate event capture and analysis, helping grow revenue
CAD 1 million
In expected monthly uplift for assessorial revenue ​
12–17 days
Expected to be cut from the time required to invoice demurrage
Improvement
In invoicing accuracy and detail, which will lead to fewer disputes and less revenue leakage
Increase
In productivity using the charge management engine in SAP TM to more efficiently and proactively manage rates
“Our assessorial solution based on SAP Event Management and SAP Transportation Management will allow CP to increase revenue by more accurately capturing, analyzing, and invoicing supplemental charges like demurrage.”​
Jeff Matsune, Manager of SAP Application Delivery, Canadian Pacific​
40376 (15/11) This content is approved by the customer and may not be altered under any circumstances.