1. What’s It All About, SACM?
IT Asset Management in an ITIL World
Cynthia Meyer
Manager, IT Contracts & Procurement

2. Agenda From Fixed Assets to ITAM and SAM
To ITIL Service Assets (CMBD, CIs, etc.)
Where’s Asset Management in ITIL?
What’s SACM?
Why SACM?
Enterprise Asset Life Cycle
Procurement’s Role In SACM
Questions

3. Fixed Assets, ITAM, SAM
Fixed Assets: from accounting perspective, an item with a useful life greater than 1 reporting period, depreciated over time
ITAM: Joins financial, contractual, inventory functions to support life cycle management of software and hardware
SAM (from ITIL): All infrastructure & processes for effective management, control, protection of software assets throughout their life cycle

4. ITIL Service Assets
ITIL Service Asset: Any resource or capability that could contribute to the delivery of a service
Configuration Item (CI): A service asset that needs to be managed in order to deliver an IT service
Configuration Record: set of attributes & relationships about a CI, stored in CMDB & managed with a configuration management system (CMS)

5. The ITIL Lifecycle
Service Asset & Configuration Management

6. What’s SACM?
Service Asset & Configuration Management: Process to ensure that assets required to deliver services are properly controlled & reliable information about those assets is available when and where it is needed
Includes details of how the assets have been configured; and
the relationships between assets
It’s not about this…

7. It’s about THIS…

8. Until It Gets Here!

9. Why SACM?
Simply managing each asset through its life cycle isn’t enough
It is critical to:
Understand the relationship between assets
Location
Owner/custodian
Related document masters
Related software masters
Applicable SLA
Establish & document baselines (e.g. standard model and configuration, version, relevant dates, status, etc.)
Know that baselines may change over time through the change (and release) process
Maintain previous baselines for audit purposes and in case any roll back is needed

11. So, Who’s Got the Hot Potato?
Everyone at some point in the process

12. Procurement’s Role In SACM
In ITIL, the procurement function is part of Supplier Management
Contract management and maintenance
Supplier selection
Development & negotiation of contracts
Contract review, renewal, termination
Management of supplier performance
Procurement’s touchpoints to SACM
Acquisition of service assets
Providing data on applicable licensing model
Providing use rights/restrictions information
Renewals
Terminations & disposals

13. If only it really looked like this, instead of…
Acquisition
Terminations
License Model
Additional Acquisition?
Support Renewals
Terminations
Use Rights & Restrictions
Supplier Performance
Support Renewals
Use Rights & Restrictions
If only it really looked like this, instead of…

14. Asset Life Cycle State Map

19. Evaluations and Materials
Take this time to go the conference app find this class, and fill out evaluation.
If you need the PowerPoint, it’s on your thumbdrive