1. Knowledge Management and Resource Stewardship
AQIP Category Five
Knowledge Management and Resource Stewardship
April 2017 Data Discussion

2. Knowledge Management and Resource Stewardship
What is Category Five?
Knowledge Management and Resource Stewardship
Management of the fiscal, physical,
technological, & information infrastructures
designed to provide an environment
in which learning can thrive.

3. Three parts of Category Five.
Knowledge Management
How data, information and performance results are used in decision-making processes at all levels and in all parts of the institution.
xxx
Resource Management
How the resource base of an institution supports and improves its educational programs and operations.
Operational Effectiveness
How an institution ensures effective management of its operations in the present and plans for continuity of operations into the future.

4. Structure specified by the HLC.
Processes: A series of decisive steps (aligned with the mission), taken to achieve particular impacts.
Results: Data showing those impacts or changes.
Improvements (related to those Processes).
xxxx
Ideally, based on data such as those listed in the Results section.
xxx
Also can come from implementing Action Projects and/or other strategic initiatives.

5. Our intentions today. xxx XXX
Increase awareness of HLC reporting requirements.
xxx
Show some examples of primary Processes,
and associated Results and Improvements.
XXX
Ask you (attendees) to brainstorm on other Processes
that we will consider including in Category 5.
Note: Please suggest Processes whether or not
we now can list Results or Improvements.

6. 5.1 Knowledge Management Processes
How data, information and performance results are used in decision-making processes at all levels and in all parts of the institution.
Deliver quality instruction.
Place students into courses.
Manage course scheduling.
Design & construct Deans’ Data.
Construct & implement OTD.
Improve data quality.
Improve use of assessment data.
Improve data security.
Project enrollment.
Set & meet enrollment targets.
Student Mentoring
Marketing & PR
Process admission apps efficiently.
Manage Web SSL Certificate.
Support technology in classrooms.
Deliver internet & tech support.
Deliver quality Financial Aid service.
Improve service to international students.

7. 5.1 Knowledge Management Results
Students’ concerns about timely feedback (RNL SSI).
Completion rates; time-to-completion.
Class sizes, ROI, & advisor feedback.
Consistent data across terms.
Data accuracy within & across sources.
Extensive local analyses and usage (e.g., VFA and RNL SSI).
Ns and positions of users, & appropriate access to Informer, mnemonics, and SurveyMonkey.
xxx
Trends, admissions funnel, external environment, initiatives.Xxx
Ns of prospects & applicants, demographics, targets.
Helpdesk tickets; employee feedback survey.

8. 5.1 Knowledge Management Improvements
Added question to Student Ratings.
New multi-measures placement tool.
New course fill rate report.
More consistent reporting.
Cleaned research-essential data fields.
Introducing VFA data into local conversations.
Multiple units acted on RNL SSI findings.
Moving toward GoogleForms.
Enrollment projections inform budgeting processes.
Enrollment targets (by high schools & demographics).
Built new online application; more efficient use of staff time.
Effective & efficient tech support in classrooms, and for individuals.

9. 5.1 Knowledge Management Processes
How data, information and performance results are used in decision-making processes at all levels and in all parts of the institution.
Deliver quality instruction.
Place students into courses.
Manage course scheduling.
Design & construct Deans’ Data.
Construct & implement OTD.
Improve data quality.
Improve use of assessment data.
Improve data security.
Project enrollment.
Set & meet enrollment targets.
Student Mentoring
Marketing & PR
Process admission apps efficiently.
Manage Web SSL Certificate.
Support technology in classrooms.
Deliver internet & tech support to faculty, students, and staff.
Others?

10. 5.2 Resource Management Processes
How the resource base of an institution supports and improves its educational programs and operations.
Manage phone system.
Manage communication.
Manage calendaring system.
Manage network operations.
Manage the budget process.
Provide shared governance meeting minutes.
Maintain physical plant infrastructure.
Manage procurement services.
Provide student services.
Perform program analyses.
Complete benchmark surveys.

11. 5.2 Resource Management Data
Helpdesk data
Noel Levitz
Financial audit
ACS and IPEDS surveys
HLC ratios
College transparency
Requests for proposals
Program ROI data
Campus master plan
Capital outlay requests

12. 5.2 Resource Management Improvements
Internal controls and reduction of fraud risk.

13. 5.3 Operational Effectiveness Processes
How an institution ensures effective management of its operations in the present, and plans for continuity of operations into the future.
Use of Helpdesk system.
Providing technology support.
Managing facilities.
Managing network security.
Managing current and long-term budget.
Managing emergency preparedness.
Student mentoring.
Responding to weather conditions.
Managing classroom technology.
Managing current assets and fixed asset replacement plan.
Preparing monthly financial statements.
Completing benchmarking surveys.
Preparing program ROI reports.

14. 5.3 Operational Effectiveness Data
Technology Satisfaction Survey
PACE Survey
Noel Levitz
Helpdesk Ticket data (response time, closed tickets) for Technology and Facilities/Maintenance.
Budget versus actual reports
Annual financial audit report
Annual Report: Connections
Accounts receivable reports
ACS data tables
IPEDS data
Completion/graduation data
Student Course evaluations.
Program ROI reports.

15. 5.3 Operational Effectiveness Improvements
Employee recognition.
Improve internal controls and processes.
Reduce risk of fraud.

16. Questions / Comments

17. Thank you! Anthony Freds Kim Oren Lillian Frick Kim Barnes Matt Miller
Jessica Gordon
Bill Whitman
Kirk Lehr
Brandon Kish
Susan Call
Gale Crandell
Brent Mishler
Martin Stack