1. Business Etiquette & Professionalism

2. What does professionalism mean to you?

3. Work Place Etiquette Professionalism…what is it?
Your professional image is the set of qualities and characteristics that represent perceptions of your competence and character as judged by your key constituents (ex: clients, managers, professors, colleagues)
It is also RESPECT

4. Work Place Etiquette Respect for others
Recognizing that other people’s time is as valuable as yours (being on time, canceling appointments or meetings ahead of time if you cannot make them)
Always pay attention!
Don’t make promises you cannot keep. Follow through is important!
If you are unable to meet a project goal or other expectation let those involved know the new timeline and that you are working on it. Don’t just ignore.
Take responsibility for your behavior – successes and failures

5. Do’s and don’ts
Dress

6. Work Place Etiquette - Dress
Prepare a few business casual (or professional dress if that's your office's style) outfits for the first few weeks and get a feel for what mid- and senior-level professionals wear.
Males
As for the first few days, men should wear khaki pants or dress slacks with a button- down, long sleeve shirt.
Avoid the short-sleeve polo. (It might be okay, but err on the side of caution)
Females
Wear pants or a skirt that comes--at least--to just above your knee.
Avoid flip-flops and no tank-tops

7. Work Place Etiquette - Dress

8. Work Place Etiquette - Dress

9. Professional communication
Do’s and don’ts
Professional communication

10. Work Place Etiquette - Communication
Employer Communication – Do’s
Communicate effectively
Write down all topics you want to discuss
Be clear with what you need
Schedule your communication
Be an active listener and listen respectfully
Be assertive, not aggressive
Assume best intent
Keep an open mind and be flexible
Have a positive attitude
Communicate regularly (too much is better, than not enough)
Suggest and listen to feedback (DON’T BE A KNOW-IT-ALL)

11. Work Place Etiquette - Communication
Employer Communication – Don’ts
React or get upset
Gossip or spread rumors
Don’t be on your phone
Go to your supervisor when you’re stressed/upset
Give yourself a few minutes to clear your head

12. Work Place Etiquette - Communication
Person-to-Person
Welcome and Introduce Yourself
Smile and make eye contact (cultural*); firm handshake
How can I help you?
Listen and repeat for clarification
Provide answers and follow up if needed
Ask if there are further questions
Be aware of body language and cultural differences
Remember your speaking volume and tone
Always ask questions if you do not know the answer! Do not give the wrong information.

13. Work Place Etiquette - Communication
Person-to-Person
Have your head down, not paying attention to what is going on around you
Provide long and complicated answers or use departmental jargon
Inappropriate body language
Answer questions that you don’t know

14. Work Place Etiquette - Communication
s – Do’s
Do you have a professional ?
What’s your subject?
Use a professional address
Be clear and direct
Paraphrase
Tailor conversation to audience
Watch your tone
Use professional salutations
Exercise cultural awareness
Be respectful
Be empathetic
Provide accurate information
Add a signature block
Add the address last

15. Work Place Etiquette - Communication
s – Don’ts
Leave the subject line empty
Use text speech
lol, ttyl, brb
Emoji’s
Be sarcastic and use jokes
Be rude
Yell (all caps and exclamation points)
Be too familiar
Write too much – keep messages short
Demand or insist

16. Work Place Etiquette - Communication
Phone Calls – Do’s
Taking calls
Identify yourself, department or company
Greet them with the time of day ( good morning, good afternoon, etc.)
Smile
Listen to caller’s request
Making Calls
Determine what you’re going to say before the call
Identify yourself
Be clear and concise
Use your voice and watch your language
Be polite and friendly
Adjust your volume
Respect quiet zones

17. Work Place Etiquette - Communication
Phone Calls – Don’ts
Speak too loudly or softly
Leave the caller on hold for a long period of time
Check back every few seconds
Use slang words
Talk with your mouthful
Ramble
Argue
Hang up first
Leave long voice mails

18. Do’s and don’ts
General Rules

19. Work Place Etiquette – Technology
Corporate culture includes technology and it is your responsibility to be informed on company policies and procedures. 
General Rules on Using Technology in the Workplace
Learn your company's policy regarding the use of electronic devices in the workplace; if these policies are not shared, look on the company's web site. If not available, request the information from your manager or the human resources department.
Understand that your company has the right to monitor your use of and may terminate you if you do not adhere to its policies.
Beware of a false sense of security before sending an . Ask yourself if you would mind if your message was sent to the world. Remember you have no control where your message goes after you click send.
Certain web sites can be off-limits; understand what these are. If you accidently log onto one of them immediately report it to your information security officer or IT department.
Downloading of some programs can be prohibited (RealPlayer, freeware, shareware, games, and so on); find out what these are.
It is often against company policy to use office technology for commercial or personal use. Set up a separate address for these purposes.
If policies prohibit the personal use of the Internet during work hours, limit your use to breaks, lunch hours, or from your own home.
If company guidelines permit a "reasonable use" for personal reasons, let your friends and family know of this restriction and ask them to respect this privilege.

20. Work Place Etiquette – Cell Phone usage
Use may be restricted to breaks. 
Know your company's policies.
Select a ringtone that is appropriate for your work environment. 
When talking on a cell phone, speak in a normal tone of voice.

21. Work Place Etiquette – Build a professional network
Get a mentor!
Do informational interviews with professionals and get their take on professionalism
Join student or professional organizations
Volunteer
Job Shadow
Do an internship!

22. Questions?
Conclusion…