1. WORK AND MOTIVATION
UNIT 02

2. WORK AND MOTIVATION
☺WORK – an activity in which effort of the body or mind is used to produce something or gain a result, rather than for amusement
☺MOTIVATION – providing (someone) with
a strong reason for doing something; giving someone incentive to do something; inspiring someone to do something

3. A VOCABULARY – How many words related to WORK and MOTIVATION can you explain?
●EMPLOYEE ●EMPLOYER ●LABOUR UNIONS
●TALENTED ●SALARY ●WAGES
●LABOUR RELATIONS ●SKILLED ●QUALIFIED
●FRINGE BENEFITS OR PERKS ●RETIREMENT
●PROMOTION ●BUREAUCRACY ●EDUCATED
●JOB SECURITY ●JOB SATISFACTION ●EARNINGS
●SICK PAY ●SEVERANCE PAY ●REMUNERATION

4. WORK AND MOTIVATION
One of the most important functions of a manager is to motivate the employees under his/her authority.
But HOW? What kind of things motivate you?
Which of the following factors have been or will be important for you in your choice of a job?
CLASSIFY THEM IN ORDER OF IMPORTANCE.
Good administration and good labour relations
Good working conditions: enough space, light,
heat and time, not too much noise, and so on
An adequate wage or salary, and benefits such
as paid holidays, sick pay, a pension, and so on
Job security
A challenging, interesting and creative job
Responsibility
Contact with people
Opportunities to travel
Holidays
ARE THERE ANY OTHER IMPORTANT FACTORS THAT ARE NOT LISTED HERE?

6. HOW ABOUT THIS LIST?

8. THE BEST COMPANIES TO WORK FOR IN CROATIA IN 2016 – MojPosao Employee Satisfaction Survey
MEDIUM-SIZED COMPANIES ( employees)
1. Henkel Croatia d.o.o.
2. DHL International d.o.o.
3. Rimac Automobili d.o.o.
SMALL ENTERPRISES (20-50 employees)
1. Deegeetal
2. Greyp Bikes d.o.o.
3. Integracija od-do d.o.o.
CRITERIA: challenging tasks, employee loyalty, organization of work, environmental conditions, personal growth and development, involvement in decision making, commitment to work, relationships, communication in the companies
LARGE COMPANIES (251+ employees)
1. dm-drogerie markt d.o.o.
2. Deichmann trgovina obućom d.o.o.
3. IKEA Hrvatska d.o.o.

9. WHAT MAKES A REMARKABLE EMPLOYEE?
GREAT EMPLOYEES are reliable, dependable, proactive, diligent, great leaders and great followers. They possess
a wide range of easily-defined, but hard-to-find qualities.
They ignore job descriptions.
They’re eccentric.
But they know when to dial it back.
They publicly praise.
And they privately complain.
They speak when others won’t.
They like to prove others wrong.
They’re always fiddling.
Jeff Haden, Owners’ Manual, 2012

10. HOMEWORK – EXTRA CREDIT ASSIGNMENT
The current "recession is a forever recession" because it's the end of the industrial age, which also means the end of the average worker.
Seth Godin (a marketing guru)
READING AND 5min IN-CLASS PRESENTATION OF
THE TEXT – extract from The World is Flat by
Thomas L. Friedman, Farrar, Straus & Giroux, 2005
(downloadable HANDOUT).

11. ATTITUDES TO WORK – Which of the following statements do you agree with?
People dislike work and avoid it if they can.
Work is necessary to people’s psychological well-being.
People avoid responsibility and would rather be told what to do.
People are motivated mainly by money.
Most people are far more creative than their employers realize.
People are motivated by fear of losing their job.
People want to be interested in their work and, given the right conditions, they’ll enjoy it.
Under the right conditions, most people will accept responsibility and will want to realize their own potential.

12. WORK AND MOTIVATION – B READING - MacKenzie, p
WORK AND MOTIVATION – B READING - MacKenzie, p Separate the previous sentences into two groups.
THEORY OF WORK AND MOTIVATION
THEORY X
THEORY Y
C WRITING - SUMMARIZING
According to Theory X, employers have to threaten workers because…
According to theory Y, employers should give their workers responsibilities because…
Maslow criticized Theory Y because…
Maslow argued that even though they might want to be given responsibilities at work…

13. DO YOU REMEMBER MASLOW?

14. MASLOW’S PYRAMID DISCUSSION
Do you agree with Maslow’s pyramid? Would you add any other needs?
Which of these needs should be satisfied and at what age?
What are your social needs?
What does ‘fulfilling self-actualisation needs’ mean for you?

15. A READING, MacKenzie, p. 17 - ‘SATISFIERS’ AND ‘MOTIVATORS’
Can you predict which of the following factors are
SATISFIERS and which of them are MOTIVATORS
according to Frederick Herzberg, a well-known
theorist of the psychology of work?
challenging and interesting job
responsibility
good wages and benefits
job security
promotion
good working conditions

16. B WRITING - ‘SATISFIERS’ AND ‘MOTIVATORS’ - SUMMARY
Herzberg suggested that good labour relations and working conditions…
According to Herzberg, the kind of things that motivate…
The problem with saying that only challenging, interesting and responsible jobs are motivating is that…
Ways of motivating people in unskilled jobs include…
The problem with trying to motivate workers by the belief that their company is the best is that…

17. GOOGLE'S NON-FINANCIAL METHODS OF MOTIVATION
Watch the video and answer the questions below:
Outline three reasons why Google
employees need space and
facilities to relax at work.
What is the maximum distance
that a Google employee can be
from accessing food?
Which is more important to Google employees – financial or non-financial rewards?
Imagine you were a Google employee. Identify two potential additions to the Google workplace facilities that might further improve the working environment.

18. Case study: MOTIVATION
According to what you have read and heard, how would you
attempt to motivate people with the following positions?
a bus driver in a big city, who has to work irregular hours, including early morning, evening, and night shifts
a nurse who works with seriously ill children
a sales representative for a pharmaceutical company, who visits hospitals and doctors
a manual worker in the Printing House at Cambridge University Press
a shepherd (as seen in the cartoon, p. 28)

19. Would any of the following suggestions be appropriate?
Building sports facilities (a gymnasium, tennis courts, etc.)
Establishing a profit-sharing programme
Giving longer paid holidays (such as an extra day for every year worked over ten years)
Giving a company car
Offering career training
Offering early retirement
Paying a higher salary
Paying productivity bonuses
Reducing the working week (e.g. to 35 hours)
Setting up a nursery for workers’ pre-school age children
Spending some money on decorating the organization’s premises (with plants, pictures, etc.)
Subsidizing the staff canteen

20. HOW ABOUT THESE SUGGESTIONS?