1. Unified Communications Get InTouch – Stay InTouch
specifically for SMBs
Get InTouch – Stay InTouch

2. Unified Communications for SMBs
InTouch
AdvaTel introduces:
InTouch
Unified Communications for SMBs
Small to medium businesses have different communication needs & calling patterns to enterprise organizations
Most Unified Communications packages are designed by large enterprises & are based on their needs
InTouch is the UC package specifically designed with a full understanding of the different requirements of SMBs
InTouch - The UC package for the SMB market

3. Larger Enterprise Businesses
Numerous internal departments - mainly internal calls
Engin.
Accts.
OH&S
Customers
Legal
Mgmt.
Suppliers
Sales
Admin.
Internal Contacts
External Contacts

4. Small to Medium Businesses (SMBs)
Fewer internal departments, many outsourced activities - mainly external calls
Legal IT
Finance
Sales
Printing
Admin.
Engin.
Accts. HR
Internal Contacts
External Contacts

5. Unified Communications Productivity Circle Unified Communications
1st Generation UC
Unified Communications
You & Your Colleagues
Phone Presence
On-Line Presence

6. Productivity further expanded using Calendar Mining
1st Generation UC with Calendar Mining
Unified Communications
You & Your Colleagues
Phone Presence
On-Line Presence
Calendar Mining

7. InTouch includes all internal & external contacts -
greatly increases productivity
2nd Generation UC – Federated Presence
Unified Communications
You & Your Colleagues
Phone Presence
On-Line Presence
Customers
Suppliers
Outsourced sales agents, independent contractors, family
Special contacts, bank, insurance, consultants, transport
Calendar Mining

8. InTouch Features Include:
Full Microsoft Integration
Presence from:
Avaya IP Office – telephony
Outlook – calendar mining
Skype - Federated
MSN - Federated
Yahoo - Federated
One click link between:
Telephony
SMS
Instant Messaging
Pounce
Call Back reminder

9. InTouch Features Include:
Click to SMS
InTouch users type the required SMS
on their keyboard
This keeps a copy of all sent SMSs in their PC - easy to access at any time
They receive the reply SMS in writing
as an (time & date stamped)
They can also get a copy of the SMS reply on their Smartphone as an
Presence Telephony
Calendar Mining
Missed Calls List expands (click to call)

10. InTouch Features Include:
Click to Pounce
InTouch users click on an off-line
contact they wish to communicate
with at the next available opportunity
When the contact is next on line,
InTouch connects via user’s office
phone, , IM, Skype, MSN, Yahoo
They receive a “now available” notification via a screen-pop
InTouch indicates which methods
of communication are possible with
their contact at that time
Presence Telephony
Calendar Mining
Missed Calls List expands (click to call)

11. InTouch Features Include:
Click to Call Back
When on a call and you offer to call
your contact back, just press the
Call Back button
Click on the button to indicate when
you wish to return the call (e.g. 5 mins,
10min, 1 month etc. Enter the call back topic if required
When this time arrives you receive a reminder to click to dial them
With InTouch you will NEVER, EVER forget to call someone back again
Presence Telephony
Calendar Mining
Missed Calls List expands (click to call)

12. Small to Medium Businesses (SMBs)
SMB Unified Communications packages should
preferably combine internal & external contacts
InTouch combines both internal & external contacts in one UC package
InTouch identifies anyone on any contact list on any communication’s platform e.g. PBX, Skype, MSN & Yahoo (“Federated Presence”)
InTouch checks whether the contact is available, in a meeting or out of office (“Calendar Mining”)
InTouch Prime Contacts (combination of internal & external) are always on display - no searching

13. Small to Medium Businesses (SMBs)
Optimal work-flow to stay InTouch
Right-click on an and expand
Click to Dial
Click to IM
Shows current presence
Each entry can be expanded
Current call duration
One Click to:
Launches an to this caller
Start an IM while on the phone
Schedules a Call Back reminder in “x” minutes

14. Small to Medium Businesses (SMBs)
Possible communications
options from unopened s
Scroll Search any field
Missed Calls List expands (click-to-call)
Presence Telephony
Calendar Mining
Calendar reviews: 2 min
MSN Presence
Skype Presence
Yahoo Presence
Current Call Activity
Dial Box
InTouch User’s Presence
Presence Telephony
Calendar Mining
Missed Calls List expands (click to call)

15. Summary InTouch - not a separate application, but an Outlook plug in –
always there, no need to swap between applications
InTouch - requires no additional server - reducing costs & IT support
InTouch - a UC solution designed to meet the different needs of SMBs
InTouch - allows you & your contacts to make an informed choice
of communications - via voice, , SMS and IM
InTouch - one click to schedule a call back - never forget to call back someone again
InTouch - federated 2-way presence between internal & external contacts
InTouch - presence federated automatically whenever you are on a call,
in a meeting or out-of-office, therefore reduces unproductive
time, reduces telephone costs

16. AdvaTel For further information or to request a trial, contact:
133 Moray Street, South Melbourne Vic 3205, Australia
Phone:
Get InTouch – Stay InTouch
Presence Telephony
Calendar Mining
Missed Calls List expands (click to call)