1. Project
Management
Professional

2. About EXCEED Founded in 1998 Small Disadvantaged Business
ISO 9001:2008 Certified
ISO :2011 Certification in Process
MDOT MBE Certified
VA SWAM Certified
Headquartered in Lanham, MD
125 Employees
Exemplary Performance Record

3. Service Offerings
Document Management – Records Processing, Scanning/Imaging, File Operations, Data Entry
Enterprise Service Desk – Helpdesk, Contact Center, IT Operations and Maintenance
Integrated Security Consulting – IT/Physical Security, Policies/Procedures, Threat/Risk Assessment
Integrated Systems Design and Planning – Technical Data Development, Configurations, CONOPS
Systems Integration and Implementation – Physical, Electronic, and IT Security Integration
Acquisition Support – Procurement Support, Contract Close-out, Grants Management

4. PMO Definition
A PMO is an organizational body or entity assigned various responsibilities related to the centralized and coordinated management of those projects under its domain - PMBOK
Other responsibilities include:
Manage shared resources across all projects
Identify and develop a project management methodology, best practices, and standards
Coach, mentor, train, and provide oversight
Monitor compliance with project management standards, policies, procedures, and templates via project audits
Develop and manage project policies, procedures, templates, and other shared documentation
Coordinate communication
A strategic driver for organizational excellence

5. Why have a PMO???

6. PMO Benefits Projects Align with Organizational Goals:
The PMO ensures that all projects worked in an organization have benefits that truly align to the most important needs and objectives of the business
If the nature of the business environment changes significantly, the PMO will decide what impact if any this will have on the active projects 
Project Success Rates Increase:
The PMO ensures that all needed resources are available and allocated before the start of the project 
The PMO monitors the project plan and budget throughout the lifecycle to ensure that the project remains on track, and that resources are available as needed
These activities increase the number of projects completed on time, on budget and in scope

7. PMO Benefits Project Management Competence Increases:
Skill and competence of project management activities improve over time
Formal or informal mentoring programs for all project managers improves project management skills
Standards and Templates are Developed and Improved:
The PMO provides useful, practical and helpful project templates 
These templates are revised as often as necessary to ensure that the right type of documentation is being created 
Clear guidance is provided to ensure that the minimum number of documents are created for any particular project

8. EXCEED’s PMO
EXCEED’s PMO is managed by certified Project Management Professionals (PMPs) and ITIL certified Project Managers
EXCEED’s PMO framework abides by International Organization for Standardization (ISO) 9001:2008 and ISO :2011 standards
EXCEED’s PMO utilizes best practices established by the Project Management Institute (PMI) and the Information Technology Infrastructure Library (ITIL)
Through standardization, our PMO allows EXCEED to manage projects more consistently, with better visibility, while lowering overall project costs
EXCEED’s PMO is a centralized team striving to bring standardization to projects within the company

9. EXCEED’s PMO The PMO provides: Industry standards Processes Templates
Metrics
Knowledge Base

10. Industry Standards
EXCEED’s PMO bases its framework around ISO 9001:2008 and ISO :2011 AND project management principles, practices and processes based on industry standard methodologies such as the Project Management Body of Knowledge (PMBOK) and the Information Technology Infrastructure Library (ITIL)

11. PMO Framework

12. Industry Standards ISO 9001:2008
Certification for Quality Management Systems (QMS)
Designed to assist organizations ensure they meet the needs of the customer and other stakeholders
Over 1M organizations worldwide are certified
One of the most widely used management tools in the world
EXCEED is currently certified
Our QMS supports:
Operations
Business Development
Human Resources
Contracts and Administration
Purchasing
Finance
Information Technology

13. Industry Standards
As an ISO 9001:2008 certified organization, we maintain a Quality Management System (QMS). This system ensures our:
Operating policies and procedures are standardized
Quality processes are repeatable and quality driven
Process improvements are continuous actions that are monitored to completion
Performance meets and exceeds the clients objectives

14. Client Satisfaction Reliability Cost Accuracy Delivery/timeliness
Quality
Business Relations
Personnel
Customer Support
Responsiveness
Sub-contractors (if applicable)

15. 4.92 Client Satisfaction December 2011 Client Satisfaction Survey:
Surveyed 10 clients
Overall rating of:
4.92
Key: = Excellent
Key: = Above Average
Key: = Average
2011 – 4.96
2010 – 4.90
2009 – 4.91
2008 – 4.93
2007 – 4.90

16. Industry Standards ISO 20000-1:2011
First international standard for IT service management
Established in 2005 and revised in 2011
Growing quickly because of the close alignment with ITIL principles
Organizations that achieve certification can apply techniques to government contracts
The “Standard” is comprised of ten sections:
Scope
Terms & Definitions
Planning and Implementing Service Management
Requirements for a Management System
Planning & Implementing New or Changed Services
Service Delivery Processes
Relationship Processes
Control Processes
Resolution Processes
Release Process

17. ISO 20000-1:2011 Service Management Framework
BS ISO/IEC :2011

18. Service Management Framework
ISO requires the application of the methodology known as “Plan-Do-Check-Act” (W. Edwards Deming) to all parts of the Service Management System:
PLAN: Establish, document, and agree to the SMS to include policies, objectives, plans and processes to fulfill the service requirement
DO: Implement and operate the SMS for the design, transition, delivery and improvement of services
CHECK: Monitor, measure, and review the SMS and the services against the policies, objectives, plans, and service requirements and reporting the results
ACT: Take actions to continually improve performance of the SMS and the services

19. ISO 20000-1:2011 Service Delivery Processes

20. ISO 20000-1:2011 Relationship Management Processes

21. ISO 20000-1:2011 Resolution Processes

22. ISO 20000-1:2011 Control Processes

23. PMO Build-out

24. Industry Standards Project Management Institute (PMI)
World’s leading not-for-profit membership association for the project management profession, with more than half a million members and credential holders
Worldwide advocacy for project management supported by globally-recognized standards and credentials, extensive research programs, and professional development opportunities
Project Management Professional (PMP) credential (internationally recognized certification)
PMP certification is the most widely recognized standard in the profession
Approximately 370,000 certified PMPs located in 185 countries
Government, commercial and other organizations employ PMP certified project managers in an attempt to improve the success rate of projects in all areas of knowledge, by applying a standardized and evolving set of project management principles
Project Management Body of Knowledge (PMBOK) – 42 processes

25. PMBOK Processes

26. Industry Standards ITIL v3 Pronounced “idle”
Established in the mid-1990’s by the UK government who wanted to identify efficiencies from IT services and learn how the most successful organizations approached service management
Serves as the definitive guide to best practices in IT
Not limited to IT!
Best practices lead to good practices and good practices lead to best practices
Standards for “service management”
Microsoft adopted ITIL in 2000
Has gone from 30 titles to 5 (23 processes)

27. ITIL Processes

28. Processes
Our PMO ensures all projects go through a review for applicable implementation of the PMBOK’s 42 processes for project management and when applicable, ITIL’s 23 processes for IT service management, all the while maintaining compliance w/ ISO 9001:2008 and ISO :2011standards
Our PMO ensures that these standardized processes are in place for total project management from managing risks, to planning schedules, to managing communications, to delivering services, etc.
The outcomes of these processes produces “artifacts and evidence” which are needed to maintain ISO certifications and future CMMI certification

29. Templates
Our PMO will provide standardized templates for all contracts:
Project Charter
Feasibility Study
Business Case
Project Management Plan
Change Management
Communications Management
Cost Management HR Management
Procurement Management
Quality Management
Risk Management
Risk Register
Schedule Management
Work Breakdown Structure
Scope Management
Transition Out Planning
Lessons Learned
Project Acceptance

30. Metrics
Over time, our PMO will establish objective metrics which will provide an independent view as to how a contract is progressing, provided in addition to the Project Manager’s status report
This will work in coordination with our current ISO metrics
Client Satisfaction Surveys
Profitability margins
Yellow, red, green ratings
A “value-add” to the client

31. Knowledge Base
The PMO will build, maintain, and share a knowledge base of lessons learned and best practices from previous contracts:
Organizational process assets
Lessons learned database
Everyone should contribute

32. Challenges
Executive level management must be on board and support 100%
Employee support is also critical
Implementing a process culture
Documentation, documentation, and more documentation
Understanding the purpose behind the extra work!
Training
Enforcement in a positive way
Audits
Internal
External
Staying current

33. Successful PMO Implementation

34. Questions and Discussion