1. Polycom VVX 400

2. Features HD Voice on all audio paths (Speaker, Handset, Headset)
Polycom VVX 400
Features HD Voice on all audio paths (Speaker, Handset, Headset)
This training will cover
The anatomy of the phone (buttons, and the lines)
Placing phone calls
Placing active calls on hold
Transferring a call (consulted, blind, and direct to voice mail)
Conferencing multiple calls together
Setting up your voice mail (And how to interact with it)
Accessing call history
Do Not Disturb
Call Park / Call Forwarding

3. Polycom VVX 400
Anatomy of the phone

4. Polycom VVX 400 Message Indicator Lines Handset Headset Voice Mail
Speaker
Mute
Volume

5. Polycom VVX 400
Simply hold down one of the black buttons to the right or left
of the screen and a template will appear. We will fill out the top
three fields using the old T9 technology, then touching SAVE at the
bottom left of the screen.

6. Polycom VVX 400 As you can see on the left, I am hitting the #4 three
times to enter in “i” for Mike. You may need to use
the directional pad as well.

7. Polycom VVX 400
Placing Phone Calls

8. Polycom VVX 400
To place a phone call, all you need to do is dial a number or extension using the phone’s dial pad (No need to dial “1” or “9” first) Then Select Either the ‘Send’ soft key, lift the receiver, select the speakerphone button, or select the headset button.

9. Polycom VVX 400
Placing a call on hold

10. When a call is active, press the ‘hold’ soft key
Polycom VVX 400
Hold Soft key
When a call is active, press the ‘hold’ soft key

11. To pick the call back up, press the ‘Resume’ soft key
Polycom VVX 400
Resume Soft key
To pick the call back up, press the ‘Resume’ soft key

12. Transferring a call (Consultative)
Polycom VVX 400
Transferring a call (Consultative)
Consultative Transfer, where you introduce the call to the receiving party before putting the call through…

13. Polycom VVX 400 Transfer Soft key
When a call is active, select the ‘Transfer’ soft key
(doing this places your active call on hold)

14. Polycom VVX 400
Now enter the phone number or extension that you want to transfer the call to (this calls the second party)

15. (This connects the person you had on hold to the person you called)
Polycom VVX 400
Transfer Soft key
Now that the second person has answered, announce the call. When you’re ready to complete the transfer, select the ‘Transfer’ soft key.
(This connects the person you had on hold to the person you called)

16. Transferring a call (direct to voicemail)
Polycom VVX 400
Transferring a call (direct to voic )

17. Polycom VVX 400 Transfer Soft key
When a call is active, select the ‘Transfer’ soft key
(doing this places your active call on hold)

18. Now enter ‘*55’ followed by the desired extension.
Polycom VVX 400
Now enter ‘*55’ followed by the desired extension.
Then send

19. Transferring a call (Blind)
Polycom VVX 400
Transferring a call (Blind)
Where you transfer the caller directly to a recipient without introducing the call…

20. Polycom VVX 400
Start by selecting “Transfer” When a call is active like in the above screenshot

21. Now select the ‘Blind’ soft key
Polycom VVX 400
Now select the ‘Blind’ soft key

22. Polycom VVX 400
Now enter the extension, or phone number you want to transfer the call to, followed by send. The difference with a blind transfer is that after you enter in the extension or phones number, or you select lines and then select the desired line, the call will be removed from your phone, and sent to the desired party.

23. Conferencing multiple calls together
Polycom VVX 400
Conferencing multiple calls together

24. Polycom VVX 400 Conference ‘More’ soft key
When a call is active, select the ‘More’ soft key (Shown Left) to bring up the image on the right. Now select ‘Conference’

25. Polycom VVX 400
Now enter the phone number or extension that you want to Conference with, you can also choose lines…
Then press Send…

26. Polycom VVX 400
When the second party answers, select ‘More’ to bring up the screen on the right. Selecting conference will bring the calls together.

27. Polycom VVX 400
Accessing voice mail

28. Polycom VVX 400 Message indicator light Messages button
When you have a message, the indicator light will blink red. To access your mail box, press the messages button.

29. Polycom VVX 400
“Welcome to Your Voice Messaging System, please enter your passcode and press the # key. If you are not calling from your own phone, please press the * key.”

30. Polycom VVX 400 Voicemail Menu Guide 1 Listen to Messages
3  Change No Answer Greeting  (1 Record a New No Answer Greeting, 2 Play Current Busy Greeting, 3 Default to Standard Busy Greeting)
4  Change Mailbox Extended Away Greeting  (1 Activate, 3 Create a New Extended Away Greeting, 4 Play Current Greeting)
5  Compose and Send a New Message
7  Delete all messages
8  Modify Message Deposit Settings for your Mailbox

31. Accessing call history
Polycom VVX 400
Accessing call history

32. To access your recent calls, select the home button
Polycom VVX 400
Home button
To access your recent calls, select the home button

33. Then use the directional pad to select ‘Directories’
Polycom VVX 400
Then use the directional pad to select ‘Directories’

34. Then select “Recent Calls’
Polycom VVX 400
Then select “Recent Calls’

35. Polycom VVX 400
Your recent phone calls will be displayed here. You can dial these people, save them into your directory, etc.

36. Polycom VVX 400
If you click on Info, you will see additional options including Dial, Save and Delete…
Simply press the left arrow on the directional pad to go back to the previous screen…

37. Polycom VVX 400
To enable DND press the ‘DND’ soft key, to disable DND, press the ‘DND’ soft key again

38. Polycom VVX 400 Other Feature Codes Call Park: Transfer *68
Call Pick Up: *88 Ext
Call Forwarding: Activate *72 / Deactivate *73
(“Please enter the destination number for Call Forwarding Always followed by the # key”)
(“Your Call Forwarding Service has been deactivated successfully”)

39. 2/14/2018
Questions
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