1. Telephone conversation
Room Reservation
(Booking a room)

3. What we will learn today?
Use WH-questions to ask for information
When, Who, What,…..
Use ‘May’ to ask questions politely
(e.g. May I have …….?)
Tell information
Telephone numbers
Time & Dates
Number of things

4. Things you already know
Tell telephone numbers
(e.g )
Tell time and dates
(e.g. 5th December, )
(e.g. 12:15pm - 1:30pm)
Tell number of things
(e.g. 1 apple vs 2 apples)

5. Why we have to learn that?
To help us to communicate with others in daily life

6. Situation
You are Mary Cheung. You are a receptionist of Happy Party Company. You have to answer to phone calls and make room bookings for guests.

7. Situation 1
Thanks for calling Happy Party Company. Mary Cheung speaking.
Hello, I’m Kiki Chan. I want to book a room for a birthday party.
Sure. Ms. Chan, when do you need the room?
On 14th December, From 2:15pm to 6pm.
How many people will join the party?
We will have 16 people.

8. What do you want us to prepare for you?
We need 13 tables and 28 chairs.
I've recorded your booking already. May I have your phone number?
Of course. My phone number is
Thank you, Ms. Chan. Goodbye.

9. Situation 2
Thanks for calling Happy Party Company. Mary Cheung speaking.
Hello, I’m Kiki Chan. I want to book a room for a Christmas party.
Sure. Ms. Chan, when do you need the room?
On 25th December, From 10:30pm to 6pm.
How many people will join the party?
We will have 32 people.

10. What do you want us to prepare for you?
We need 2 Christmas trees and 22 balloons.
I've recorded your booking already. May I have your phone number?
Of course. My phone number is
Thank you, Ms. Chan. Goodbye.

11. Situation 3
Thanks for calling Happy Party Company. Mary Cheung speaking.
Hello, I’m Kiki Chan. I want to book a room for a New Year party.
Sure. Ms. Chan, when do you need the room?
On 1st January, From 10am to 3pm.
How many people will join the party?
We will have 36 people.

12. What do you want us to prepare for you?
We need 135 sausages and 57 cupcakes.
I've recorded your booking already. May I have your phone number?
Of course. My phone number is
Thank you, Ms. Chan. Goodbye.

13. Situation 4
Thanks for calling Happy Party Company. Mary Cheung speaking.
Hello, I’m Kiki Chan. I want to book a room for a Chinese New Year party.
Sure. Ms. Chan, when do you need the room?
On 31st January, From 1pm to 5pm.
How many people will join the party?
We will have 21 people.

14. What do you want us to prepare for you?
We need 23 paper plates and 21 paper cups.
I've recorded your booking already. May I have your phone number?
Of course. My phone number is
Thank you, Ms. Chan. Goodbye.

15. Situation 5
Thanks for calling Happy Party Company. Mary Cheung speaking.
Hello, I’m Andy Lee. I want to book a room for a birthday party.
Sure. Mr. Lee, when do you need the room?
On 22nd December, From 9:30am to 4pm.
How many people will join the party?
We will have 28 people.

16. What do you want us to prepare for you?
We need 37 balloons and 121 fish balls.
I've recorded your booking already. May I have your phone number?
Of course. My phone number is
Thank you, Mr. Lee. Goodbye.

17. Situation 6
Thanks for calling Happy Party Company. Mary Cheung speaking.
Hello, I’m Andy Lee. I want to book a room for a Christmas Party.
Sure. Mr. Lee, when do you need the room?
On 26th December, From 10am to 6:30pm.
How many people will join the party?
We will have 66 people.

18. What do you want us to prepare for you?
We need 12 Christmas trees and 142 paper cups.
I've recorded your booking already. May I have your phone number?
Of course. My phone number is
Thank you, Mr. Lee. Goodbye.

19. Situation 7
Thanks for calling Happy Party Company. Mary Cheung speaking.
Hello, I’m Andy Lee. I want to book a room for a New Year Party.
Sure. Mr. Lee, when do you need the room?
On 2nd January, From 2:15am to 6pm.
How many people will join the party?
We will have 33 people.

20. What do you want us to prepare for you?
We need 18 balloons and 132 fish balls.
I've recorded your booking already. May I have your phone number?
Of course. My phone number is
Thank you, Mr. Lee. Goodbye.

21. Situation 8
Thanks for calling Happy Party Company. Mary Cheung speaking.
Hello, I’m Andy Lee. I want to book a room for a Chinese New Year Party.
Sure. Mr. Lee, when do you need the room?
On 2nd February, From 2:30pm to 6pm.
How many people will join the party?
We will have 19 people.

22. What do you want us to prepare for you?
We need 5 tables and 32 paper plates.
I've recorded your booking already. May I have your phone number?
Of course. My phone number is
Thank you, Mr. Lee. Goodbye.

23. Happy Party Company
Room Reservation Form
Name: Mr. Andy Lee
Phone number:
Booking Purpose: Chinese New Year Party
Booking date & time: 2nd February, (2/2/2017)
2:30pm - 6pm.
Number of guests: 19 people
Things to prepare: 5 tables and 32 paper plates
**Call back to confirm the room fee. **

24. Situation 9
Thanks for calling Happy Party Company. Mary Cheung speaking.
Hello, I’m Ken Lam. I want to book a room for a birthday party.
Sure. Mr. Lam, when do you need the room?
On 21st December, From 2pm to 9pm.
How many people will join the party?
We will have 68 people.

25. What do you want us to prepare for you?
We need 133 cupcakes and 92 paper plates
I've recorded your booking already. May I have your phone number?
Of course. My phone number is
Thank you, Mr. Lee. Goodbye.

26. Happy Party Company
Room Reservation Form
Name: Mr. Ken Lam
Phone number:
Booking Purpose: Birthday Party
Booking date & time: 21st December, (21/12/2016)
2pm - 9pm.
Number of guests: 68 people
Things to prepare: 133 cupcakes and 92 paper plates
**Call back to confirm the room fee. **

27. Situation 10
Thanks for calling Happy Party Company. Mary Cheung speaking.
Hello, I’m Ken Lam. I want to book a room for a Christmas party.
Sure. Mr. Lam, when do you need the room?
On 25th December, From 9:30am to 9pm.
How many people will join the party?
We will have 32 people.

28. What do you want us to prepare for you?
We need 121 sausages and 5 Christmas trees.
I've recorded your booking already. May I have your phone number?
Of course. My phone number is
Thank you, Mr. Lam. Goodbye.

29. Happy Party Company
Room Reservation Form
Name: Mr. Ken Lam
Phone number:
Booking Purpose: Christmas Party
Booking date & time: 25th December, (25/12/2016)
9:30am - 9pm.
Number of guests: 32people
Things to prepare: 121 sausages and 5 Chirstmas trees
**Call back to confirm the room fee. **

30. Situation 11
Thanks for calling Happy Party Company. Mary Cheung speaking.
Hello, I’m Ken Lam. I want to book a room for a New year party.
Sure. Mr.Lam, when do you need the room?
On 1st January, From 2:30pm to 9pm.
How many people will join the party?
We will have 38 people.

31. What do you want us to prepare for you?
We need 38 paper plates and 113 balloons.
I've recorded your booking already. May I have your phone number?
Of course. My phone number is
Thank you, Mr. Lee. Goodbye.

32. Happy Party Company
Room Reservation Form
Name: Mr. Ken Lam
Phone number:
Booking Purpose: New Year Party
Booking date & time: 1st January, (1/1/2017)
2:30pm - 9pm.
Number of guests: 38 people
Things to prepare: 38 paper plates and 113 balloons
**Call back to confirm the room fee. **

33. Make a room reservation

34. Round 1 Round 2 Student A : Asks questions (Receptionist)
Student B: Answers questions (Guest)
Round 2
Student B: Asks questions (Receptionist)
Student A : Answers questions (Guest)

35. What to do?
Stand up
Talk
Finish
Sit down

36. Thanks for calling ______________. ______________Speaking.
Receptionist
Thanks for calling ______________.
______________Speaking.
Guest
Hello, I’m ________________.
I want to book a room for a _______ party.
Sure. Mr./ Ms. ________, when do you need the room?
On _________. From _______to _________.
How many people will join the party?
We will have ______ people.
What do you want us to prepare for you?
We need ____________ and ____________.
I’ve recorded your booking already. May I have your phone number?
Of course. My phone number is _______________.
Thank you Mr./Ms. ________. Goodbye.

37. Student A Funny Party Company Room Reservation Form
Name: Mr. Chris Chan
Phone number:
Booking Purpose: New Year Party
Booking date & time: 1st January, (1/1/2017)
10:30am - 6pm.
Number of guests: 57 people
Things to prepare: 13 tables and 121 balloons
**Call back to confirm the room fee. **
Student A

38. Student B Funny Party Company Room Reservation Form
Name: Mr. Chris Chan
Phone number:
Booking Purpose: Birthday Party
Booking date & time: 16th December, (16/12/2017)
2:15pm - 6pm.
Number of guests: 27 people
Things to prepare: 30 chairs and 112 cupcakes
**Call back to confirm the room fee. **
Student B

39. What we have learnt today?
Use “WH-questions” to ask for information
Use “May” to ask for information
Tell telephone number, date, time and number of things

40. What you have to do tonight?
Put your listening book into your school bag