1. Siebel System Prerequisites
Welcome!
February 6, 2014

2. Topics Siebel overview Web based VPN connectivity
ActiveX browser plugin
“How to” document
Post launch issue resolution

3. Siebel Overview What is Siebel? Oracle Product
Customer Relationship Management Platform
Front office application built to help manage and facilitate all customer-facing operations
For us…
Tailored to meet IR + our partners’ needs through the quoting process
Provides the foundation for process improvements

4. Web based Approved for Internet Explorer versions 6 through 9
Non-IE browsers are not supported at this time
Planned future upgrade to support other HTML5 based browsers

5. VPN Connectivity The web application will be accessible through VPN
It will require authentication using an Ingersoll Rand network account
VPN Access / Network ID / Password Reset
Field systems support:

6. ActiveX Browser Plugin
When accessing the web application the site will attempt to download and install an ActiveX plugin
Installation will require administrator privileges
If installation is unsuccessful due to browser/computer settings there is an alternative installation package (MSI format) available at the following link that will install the plugin and create a desktop shortcut to the web application:

7. “How to” Document
We will provide an FAQ document for common tasks/issues that may arise

8. Post Launch Issue Resolution
Immediate post launch support:
Daily bridge sessions
Scheduled between 10AM and 11AM central beginning February 10th through February 14th
Dial in information: conference code
After stabilization submit account / support issues through our Remedy ticketing system (RS HVAC Siebel)

9. This Powerpoint presentation is available for download at:
Q&A