1. The Organizational Communication
By: Sara Hussain AlGhamdi
ID:

2. Outline What is Communication?
The Critical Components of Communication.
Barriers to Effective Communication.
Ways to Overcome Barriers.
What is Organizational Communication?
Communication Networks.
Types of Communication.
The Dark Side of Workplace Communication

3. What is Communication?
It is a process by which information is exchanged between or among individuals through a common system of symbols, signs, and behavior -- resulting in shared meanings between sender and receiver

4. Critical Components of Communication
Source
Message
Channel
Receiver
Feedback

5. Critical Components of Communication
Source
(Encoder)
Receiver
(Decoder)
Message
Channel(s)
Barriers
Feedback

6. Encode & Decode
Encode: a process of translating ideas, feelings, and thoughts into symbols
Decode: a process of translating incoming information into understandable concepts

7. Barriers to Effective Communication
Climate control – closed or inadequate communication climate
Emotional interference
Information overload
Defensiveness
Poor listening skills
Cultural differences

8. Ways to Overcome Barriers
Foster an open communication climate
Avoid defensive reactions
Facilitate feedback from others by listening with open mind
Understand intercultural communication

9. What is Organizational Communication?
The ways in which groups of people maintain structure and order through their symbolic interactions and allow individual actors the freedom to accomplish their goals

10. Why Should You Learn About Organizational Communication?
So you can ask informed questions about everyday business practices
To develop communication skills that improve your ability to succeed in the workplace
To improve the quality of your work life

11. Communication Networks
Formal communication networks – follow prescribed channels of communication
Informal communication networks – emerges from the natural social interaction among organization members

12. Three Types of Communication Flow
Advantages
Downward
Lets managers direct activities of
employees
Upward
Helps managers monitor performance and
obtain ideas
Lateral / Horizontal
Promotes flow between departments or
among peers
Helps employees to do their job efficiently
Depends on the degree of cross-functional
interaction required by the organization

13. The Dark Side of Workplace Communication
1-Aggressive Communication
Verbal aggressiveness
Workplace aggression
Workplace violence

14. The Dark Side of Workplace Communication (cont.)
2-Sexual Harassment
Unwelcome, unsolicited, repeated behavior of a sexual nature
Hostile work environment – workplace conditions that are sexually offensive,

15. Questions!