1. Family Assistance Center & Family Management Program
ARNG Family Programs
Family Assistance Center & Family Management Program
MSG Akanke A. Pruitt
FAC Program Manager
Soldier & Family Support Division

2. ARNG Family Programs Objectives
Identify the Family Assistance Center mission
List the FAC Essential Service areas
Define the types of Family Management Program records

3. Family Assistance Center (FAC)
ARNG Family Programs
Family Assistance Center (FAC)

4. ARNG Family Programs “Every day our brave men and women in uniform
make a selfless commitment to our nation.
We must make a commitment
to them and their families.”
~ Dr. Jill Biden

5. Family Assistance Center
ARNG Family Programs
Family Assistance Center
Purpose of a FAC is to provide information, referral, and outreach to geographically dispersed Service Members and Families to support them in times of crisis and build resilience.
Provide services to:
ARNG Soldiers and their Families
SMs and Family members from any branch of service or component

6. Family Assistance Center Locations
ARNG Family Programs
Family Assistance Center Locations

7. ARNG Family Programs
Essential Services

8. ARNG Family Programs Family Outreach
Deliver monthly “Outreach” to families of deployed Army Guard personnel
Well-being check ups consists of contact via telephone, , letters, face to face meetings

9. Crisis Intervention & Referral
ARNG Family Programs
Crisis Intervention & Referral
Five types of Crisis Situations:
Domestic Abuse
Child Abuse and Neglect
Danger to Self
Danger to Others
Abuse or Neglect of a Vulnerable Adult

10. Legal Resource & Referral
ARNG Family Programs
Legal Resource & Referral
Power of Attorney
Information on Employer Support of the Guard and Reserve (ESGR)
Service Members Civil Relief Act (SCRA)
Wills

11. ARNG Family Programs Financial Resource Information & Referral
Military Pay
Loans and grants
American Red Cross or
Army Emergency Relief (AER)
Availability of outside grants
Budget classes
Emergency financial assistance

12. Tricare Resource Information & Referral
ARNG Family Programs
Tricare Resource Information & Referral
Health benefits and programs
Medical and dental applications
Local participating providers
Letters to challenge claim denials

13. ARNG Family Programs ID Cards/DEERS Information & Referral
Provides information on:
ID card eligibility
How to update and verify DEERS data
Locating DEERS RAPIDS centers
Assist with establishing DEERS appointments if needed

14. Work with Military Leadership
ARNG Family Programs
Work with Military Leadership
Brief command on current SM/FM issues
Work with other roles/programs on prevention and readiness measures
Identify trending issues/concerns
Provide updates on programs and services available
Briefings/presentations
Written publications

15. ARNG Family Programs Community Resource Info & Referral
Supplementary service to geographically dispersed families
Local, regional and national community programs
Examples:
Child care resources
Education grants and benefits

16. ARNG Family Programs Community Networking
Network with local individuals, programs, organizations, and businesses
Coordinate and assist with Joining Community Forces and/or ISFAC groups

17. ARNG Family Programs
Working Together

18. Family Management Program (FMP)
ARNG Family Programs
Family Management Program (FMP)

19. People/Organizations/Units
ARNG Family Programs
Types of Records
People/Organizations/Units
Interaction
Service Member
Family Member
Community Resource
Unit
Quick Trackers
Mass Communication
Outreach
Contact
Cases
Events

20. Service Member (SM) Record
ARNG Family Programs
Service Member (SM) Record
Only Army National Guard Service Member data is updated daily from the G1 Data Warehouse
G1 data goes back 10 years
If a SM separated/retired from the Guard over 10 years ago, the system will no longer be updated with G1 information
Other Branch of Service information is manually entered by FAC staff

21. Service Member Record Includes
ARNG Family Programs
Service Member Record Includes
Personal
Military
Name
Date of Birth
Address, City, State
Contact Info
Family Members
Unit
Rank
Deployment Status
Specialty Listing (i.e. dual military)
Additional
Family Management
Outreach
Cases
Contacts
Remarks
Documents

22. ARNG Family Programs Family Member Record
Family Member records and updates are created and updated by FAC staff
Records are listed under a SM record
Records include:
Name / Date of Birth
Address, City, State
Contact information
Relationship to SM
Specialty listing (i.e. Primary
Contact, Special Assistance, Survivor)

23. Community Resource Record
ARNG Family Programs
Community Resource Record
A Community Resource record is created when a FAC works with or networks with an organization or individuals who is providing assistance to military members and their families.
Name of Organization/Individual
Contact information (phone, , web-sites)
Location
Service Area
Type

24. ARNG Family Programs Unit Record
ARNG Unit Records are generated by the G1 Data Warehouse. Non-ARNG Unit Records must be manually entered
This record type has not yet been fully developed
Unit Name
UPC/UIC
Address, City, State
Unit Info
Unit Manning
Unit Events

25. ARNG Family Programs Quick Tracker Record
A Quick Tracker (QT) is a record created to track informal information requests which do not require follow-up, detailed research or assistance (i.e. quick responses to non-emergent needs)
Categories
Information/Materials
Branch
Deployment Status

26. Mass Communication Record
ARNG Family Programs
Mass Communication Record
A Mass Communication is a record created to track informal information that is provided in mass via newsletters, s, auto phone messaging, texting, or social media and is related to the Six Essential Services
Method
Content
Recipients
Distribution Counts

27. ARNG Family Programs Outreach Record
An Outreach is a record created when well-being contact is made to a Family Member(s) who has a Service Member deployed or mobilized over 31 days.
The record includes the range of dates where well-being contact is made on a monthly basis.
Timeframe
Method of contact
Actions (i.e. successful two-way, attempted, no contact)

28. ARNG Family Programs Contact Record
A Contact is a record created when non-deployment related contact is made to Service Members, Family Members and Community Resources, with any frequency, for reasons not related to Outreach or Cases.
Type (differ for SM/FM and Community Resource)
Timeframes
Methods of contact
Actions (i.e. response pending/received, ongoing, complete)

29. ARNG Family Programs Case Record
A Case Record is created when a Service Member or a Family Member has an issue or situation and has asked for assistance. Record includes documentation of the issue – to include historical actions - taken to resolve or close the issue.
A separate case is opened for each issue, under the name of the person who benefits from the services.
Categories and Types
Referral to Community Resource(s)
Actions (i.e. follow-up, closed)

30. Event Management Record
ARNG Family Programs
Event Management Record
An Event Record is created when FAC staff host or attend an event. Events include, but are not limited to, meeting with commands, drill weekends, family days, job/employment fairs, community networking, etc.
Name of Event
Type
Intended Audience
Method
Event Staff
Attendance
Event Details

31. ARNG Family Programs FMP Reports Current report categories:
Quick Trackers
Mass Communication
Outreach
Contacts
Cases
Events
FAS Detailed

32. ARNG Family Programs
Questions?