1. Dudley Domestic Abuse Partnership Single Point of Contact Raj Lagan, BCWA

2. The SPOC has been funded by the PCC.
Collaboration
“This is a co-operative arrangement to increase the effectiveness of specialist domestic abuse service provision in Dudley by improving accessibility for victims, their families and professionals. By developing a Single Point of Contact for CHADD and Black Country Womens Aid we aim to improve the efficiency and seamlessness of pathways through services with the overarching aim of improving responses for families experiencing domestic abuse. By working together and sharing resources we hope to produce more positive outcomes for families.”
The SPOC has been developed in line with West Midlands DVA Standards and Safelives Leading Lights.
The SPOC has been funded by the PCC.

3. Benefits of SPOC Approach
Simple system to navigate for both prospective clients and for professionals
Reduces duplication of work being carried out by agencies
Minimises the need to re-tell the story
Provides a coordinated response
Efficient information sharing
Single, quick pathway from DART/MASH into specialist support
Enhances opportunities to intervene earlier
Ensuring referrals are filtered through properly to guarantee clients were directed or allocated to the most suitable service to meet their needs

4. SPOC Process Referral received (telephone/email/DART/walk-in) Police
 Triage and risk assessment completed (if risk level not already known) immediately. Initial contact made.
 Immediate Safety
 Refuge
 Staying Put
 Safeguarding
 Immediate allocation to the appropriate service based on triage and risk assessment
 RISK IS ESCALATING/DE-ESCALATING
 Low Contact within 24 hours
 Medium Contact within 24 hours
High Contact within 1 hour
 Intervention Provision – Reviewed 6-8 weekly Regular joint case review

5. Outcomes
“Soft launch” of the SPOC service was in November 2016: We saw a rise in referrals to services as a result of this and being able to place an IDVA into DART/MASH: Q (pre-launch) Q Q4. figures will show further increase in referrals

6. Dudley Domestic Abuse Partnership SPOC 01384 455411
Sandwell Women's AID
Refuge
Domestic abuse refuge
Dispersed accommodation
Single women and men
Young people
Large families
Dedicated 55+ refuge
Community Awareness
Volunteer Champion Program
Training
MARIPOSA
Female Offender Program
Independent Sexual Violence Services
ISVA (service for 11+ years, recent and historic cases)
Outreach
Support Groups
Court Support
Dudley Domestic Abuse Partnership SPOC
Community DV Services
IDVA
Court IDVA
Outreach
Staying Put
Surgeries/drop-in’s
Power to Change Group
Freedom Program
You and Me, Mum Group
It’s Never Too Late 55+ service
Rainbow LGBTQ outreach service
Extended Reach (work with victims whose first language is not English)
Therapeutic services
Domestic abuse counselling
Sexual violence counselling
Young peoples counselling
Drama Therapy (Thriving Survivors
Children's services
Onward Referral to Respect Yourself (16-18 years)
Barnardo’s (16-21 years)
CHADD (On Route)

7. Ongoing SPOC Roll-Out
Promotional plan across partner agencies 2016/2017 Training across the borough on domestic violence will include briefings on the SPOC Series of team briefings planned to key partners Strengthen pathways from Health Co-location of specialist workers at key agencies across the borough

8. Questions

9. To make a referral or for further information please call 01384 455411
SPOC
To make a referral or for further information please call