1. Ing. Valeria Mirabella E-mail: valeria.mirabella@gmail.com
Questionnaires
Ing. Valeria Mirabella

2. Questionnaires
Questionnaires are a useful method to investigate user needs, expectations, perspectives, priorities and preferences.
Useful in user requirement but also in evaluation phase to invesrigate user satisfaction, user attitudes and opinions, relevance of collections and services to user needs, trends.

3. Making a survey
Determine what information is required. What do you want to find out?
Decide on the audience for the questionnaire
Decide on the method of data collection

4. Making a survey
Draft the questionnaire, considering content, wording, format, structure and layout
Pilot/test the questionnaire with colleagues or a sample of potential respondents and revise the questionnaire
Plan the timing of the questionnaire
Analyse the responses
Write up, present and use the findings

5. Types of questions Open questions Closed questions Multiple Choice
Scaled
Ranked

6. Open questions
An open-ended question is designed to encourage a full, meaningful answer using the subject's own knowledge and/or feelings. It is the opposite of a closed-ended question, which encourages a short or single-word answer
(+) May result in unexpected and anecdotal information
(-) Time-consuming to complete and to analyze.

7. Multiple choice questions
Offering several answers from which you should choose one (ore more?)
Eg From which locations do you access our site?
Library
Elsewhere on campus
Off campus

8. Scaled questions
Offering scaled answers from which you should choose (just one)
Eg I feel good about my work on the job
Strongly Disagree
Somewhat Disagree
Somewhat Agree
Strongly Agree
How many possible answers?

9. Ranked questions
This question type allows you to present your participants with a list of possible answers/options, which they may then rank in order of preference

10. What makes a good survey?
The questions are clear and precise, collectively allowing for detailed, unambiguous and meaningful answers.
All predefined answers provided and their formats are appropriate to the question.
There is room for people to add additional information if they need.

11. What makes a good survey?
Avoid any unnecessary question
Use conditions to avoid asking questions not relevant for a specific participant
Keep questions and answers short easily readable
Avoid confusing participants with different scales