1. POČETNI ENGLESKI U POSLOVANJU 1
COURSE INTRODUCTION
Faculty of Economics and Business
University of Zagreb, Croatia

2. GENERAL INFORMATION NAME: ANKICA KNEZOVIĆ, MSc senior lecturer
OFFICE HOURS: Monday 14:00-16:00, Thursday 15:30-16:30
OFFICE: Room 17
Introduction
Timetable
Course Organization
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember

3. TIMETABLE
Introduction
Timetable
Course Organization
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember
TIME: 15:00 – 21:00 DATES: 18 April April May May 2017 ADDITIONAL DATE for second progress test

4. COURSE ORGANIZATION 4 sessions in four weeks each session – 3 periods
each period – 90 min
2 BREAKS
ADDITIONAL session for second progress test – 45 min
TUTORIALS (during office hours)
Introduction
Timetable
Course Guidelines
Course Organization
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember

5. COURSE GUIDELINES COURSE OBJECTIVES
developing BUSINESS COMMUNICATION SKILLS (written and oral: small talk, greeting and introductions, telephoning, solving problems, talking about work and leisure, writing s, making bookings and checking arrangements, eating out)
acquiring SPECIALIST VOCABULARY (on selected business topics)
developing GRAMMATICAL COMPETENCE
better understanding of the difference between written/spoken language and formal/informal language (REGISTER AND STYLE)
learning how to use dictionaries and other reference materials
Introduction
Timetable
Course Organization
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember

6. COURSE GUIDELINES COURSE REQUIREMENTS
REGULAR ATTENDANCE is obligatory (70% of classes)
active CLASS PARTICIPATION
CONTRIBUTION TO CLASS WORK (home assignments, individual and team assignments)
passing the PROGRESS TESTS (2 written tests) or the FINAL WRITTEN EXAM
passing the FINAL ORAL EXAM (ability to use business communication skills in everyday business formal and informal situations, discuss business issues, and present simple case studies)
Introduction
Timetable
Course Organization
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember

7. GRADING CRITERIA The FINAL GRADE consists of:
WRITTEN TEST (two PROGRESS TESTS or one FINAL TEST) – 50%
CLASS PARTICIPATION and HOME ASSIGNMENTS (individual and team assignments) – 30%
ORAL EXAM – 20%
Introduction
Timetable
Course Organization
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember

8. WRITTEN EXAM QUESTIONS
A BUSINESS VOCABULARY
fill in the missing words or phrases... match the nouns and verbs... guess the word...circle the right word...
B GRAMMAR
fill in the missing preposition..., fill in the missing verb forms..., complete the paragraph with the correct form of the words in brackets..., write a question...
C BUSINESS SKILLS
complete a dialogue..., write an ..., write a paragraph..., role-play a situation...
Introduction
Timetable
Course Organization
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember

9. COURSE CONTENT DATE TOPIC LANGUAGE WORK BUSINESS SKILLS CASE STUDY
18 April 2017
UNIT 1 – INTRODUCTIONS
LISTENING – an interview with a consultant
READING – From small town to global leader
Nationalities
to be
a/an with jobs
wh-questions
Introducing yourself to others
Making small talk
A job fair in Singapore: Decide on the successful candidate for a job
Writing:
25 April 2017
UNIT 2 – WORK AND LEISURE
READING: Business diary: Eugene Kaspersky – Financial Times
LISTENING: An interview with Ross Pomeroy
Days, months, dates
Leisure activities
Present simple
Adverbs and expressions of frequency
Talking about work and leisure
Discussing what people want from work
Hudson Design Inc.: Resolve issues with unhappy staff
Introduction
Timetable
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember

10. COURSE CONTENT DATE TOPIC LANGUAGE WORK BUSINESS SKILLS CASE STUDY
2 May 2017
UNIT 3 – PROBLEMS
LISTENING – an interview with a specialist in change leadership
READING – call-centre interviews
Adjectives
Too/enough
Present simple: negatives and questions
have
some and any
Telephoning
Solving problems at work
High-Style Buisness Rentals: Respond to negative customer feedback
Writing:
9 May 2017
UNIT 4 – TRAVEL
LISTENING: An interview with a business traveller
READING: Hilton Tokyo – hotel description
Travel details
can / can’t
there is / there are
Making bookings and checking arrangements
The Gustav Conference Centre: Coordinate the need of three different companies
Introduction
Timetable
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember

11. STUDY MATERIAL REQUIRED LITERATURE
Cotton, D., Falvey, D., Kent, S. with O’Driscoll, N. (2016), Elementary MARKET LEADER, 3rd Edition Extra with business skills lessons (UNITS 1-4), Pearson Education Limited.
RECOMMENDED LITERATURE
Business dictionaries:
Longman Business English Dictionary (2000)
Poslovni rječnik (Englesko-hrvatski), Školska knjiga (2006)
Grammar books:
Strutt, P. (2010) Essential Business Grammar and Usage MARKET LEADER, Business English, Pearson Education Limited.
Introduction
Timetable
Course Organization
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember

12. TIPS TO REMEMBER...
ATTEND CLASSES REGULARLY.  participate actively in class to enhance all your language skills
PREPARE THE TASKS assigned for each unit.  continuous preparation and learning will facilitate your passing the written tests
USE THE REQUIRED LITERATURE but additional sources are always welcome.
IF YOU MISS A CLASS FOR ANY REASON, catch up immediately.  do not wait for your assignments to pile up  you might face difficulties mastering the whole study material at once
Introduction
Timetable
Course Organization
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember

13. TIPS TO REMEMBER...
KEEP IN TOUCH WITH THE STUDENTS FROM YOUR GROUP so that you can do your tasks efficiently.
When FURTHER EXPLANATION is needed for an assignment, or if you feel you have difficulties with mastering the required literature  office hours (MON 14:00-16:00 & THUR 15:30-16:30).
USE THE FACULTY WEBSITE EFFICIENTLY.
PARTICIPATE IN CLASSES actively.  prepare for assignments and progress tests well so that you do not have to do the final written exam at the end of this semester.
Introduction
Timetable
Course Organization
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember

14. DO YOU HAVE ANY... Introduction Timetable Course Organization
Course Guidelines
Grading Criteria
Exams
Course Content
Study Material and Literature
Tips to Remember