1. Troubleshooting fundamentals
Created by / Norah Khaild Alsufyan

2. Outline Common error messages in Step to follow when Login Issues
Monitor
Keyboard
Mouse
Printer
Step to follow when
Your computer freezing
Your computer Slow
Dead PC
Login Issues
Error Messages

3. Monitor ISSUES (Screen)

4. Common error messages My monitor is blacked out. Solution:
Make sure the monitor is turned on. Try pressing the power button on the monitor again.
Check to see if it is in sleep mode. Wiggle the mouse around or press the enter key.
If the green light is not in front, check the power cord connecting the monitor into the outlet.
If the green light is on, check the brightness level by using the buttons on the monitor.
Check the cable connection from the monitor into the computer or the equipment that links your computer to the TV monitor.
Restart your computer
If you still have some problems, call your help desk.

5. Sound ISSUES

6. Common error messages I don’t have any sound Solution:
Restart your computer
Double click on the volume icon on the task bar and the volume control box appears. Make sure the mute button at he bottom is not checked.
Some speakers have a power plug. Check to see if the power cord to the speakers is plugged in and the power light on the speakers is on.
Check the cord in the back of the computer to see if the speakers are plugged into the computer.
If you still have some problems, call your help desk.

7. Keyboards ISSUES

8. Common error messages
Things to check when your keyboard doesn’t respond.
Check the plug to make sure it’s connected securely. Try unplugging it and re plugging it again.
Restart your computer
If your machine, when booting, gives off a constant beeping noise, it is telling you that your keyboard is nor connected or not working.
Perhaps you lock your keyboard unintentionally , to unlock the keyboard -> hold down the Ctrl Key and the Alt Key at the same time
Removing the battery
If there is no response, check the indicator light on the keyboard. Is it on? Do the lights respond when you press the caps lock key? If not, maybe your keyboard is broken.
Try a different keyboard to determine if it’s a device or computer problem
Is there a key stuck? Gently pry off the cover and clean it with alcohol.

9. Mouse ISSUES

10. Common error messages
If your mouse starts acting erratic, it could be insufficient memory problem.
Close some applications and see if that corrects the problem.
Unplug your mouse from the computer.
Restart your computer
Try a different mouse to determine if it’s a device or computer problem
If your mouse will only move one way, either vertically or horizontally,
Make sure mouse is clean and on a solid surface.
Open the underside of the mouse and remove the ball. If the ball is rubber ball, do not clean it with alcohol. Clean it with a soft cloth. There should be no lubricant placed on a mouse ball. Clean the roller in the body of the mouse with a cotton swab that is slightly damp with alcohol. Replace the ball when the rollers are dry and replace the bottom portion.
Optical mouse need cleaning of its bottom every now and then too.

11. Printer ISSUES

12. Common error messages
Printer problems come in a wide variety. Here are things you may wish to check before calling the helpdesk. Any information you collect will give them clues on what is wrong.
Check the cables first. Unplug and re-plug the printer into the computer.
Be sure the power cable is plugged in and the outlet works.
Check to make sure the correct printer is selected in the Print Dialog box. If you are on a network, you could be sending the output to a printer in someone else’s room.
Can you print from a different application? Does it only occur with a certain application or is it not working with anything?
Can you print a test page directly from the printer with it unconnected to the computer? Each manufacturer has a special series of buttons to hold down for this self-test. Usually the series will be in the user’s manual.
Check printer settings to make sure it is online and not paused
Start- control panel - printers & faxes
Reinstall the software. Delete the old drivers first.

13. How to change the printer status

14. Common error messages If A “Paper Jam” Error Message Displays
Watch this video :

15. Computer Freezing

16. Computer Freezing
My machine is stuck and won’t do anything! When your computer locks up and will not respond to either keyboard strokes or mouse clicks, then your machine is frozen.
If you are in the middle of running a particular application and this occurs, try the following:
Hold down the Ctrl Key and the Alt Key at the same time and then tap on the Delete Key.
You will be given a dialog box. Look and see if you see in parenthesis by the application you are working on the following words. i.e.: Microsoft Word…(not responding) If you see this, then highlight the name of the application by clicking on it and then select END TASK from the choices in the box below.
It may take a few minutes to comply.

17. Computer Freezing
If the Control/Alt/Delete combination doesn’t work, then press the power button on your machine for a few seconds until the power is off. Wait till the green light on your monitor turns amber before turning it on again. When computer start on , the same problem is come again.
When computer start on , the same problem is come again
Have you installed any new software?
Try removing it to see if it is the cause
Open Start Menu then select "Control Panel".
Click on "uninstall a program" or "program and features".
Select the program your want to uninstall from the list and click on the "Uninstall" button
If you cannot get in to uninstall, reboot in safe mode - press F8 while rebooting - then try to uninstall
Shut down and unplug computer for 5 minutes, then try again

18. Computer Freezing
Use the Restore Point that you have created, or any one on the list, click “start -> Programs -> Accessories -> System Tools -> System Restore. “. Then, Select "Restore my computer to an earlier time", and then click Next at the bottom of the screen.

19. Slow Computer

20. Common Reason For A Slow Computer
Not having enough RAM
Uninstall unused programs
To remove these click "Start" then go to "Control Panel" then click "Programs and Features" and scroll through the list, uninstalling the ones you never use.
A slow running computer is often due to viruses and spyware 1-
1- Whenever you use internet Explorer all your browsing history remains in the depths of your PC. The same thing happens when you install something. It's like never throwing away the packaging when you buy a new TV and by doing so it'll free-up space on your system.
2- Spring clean your whole system using this built-in tool which looks for unnecessary large files.
3- When you buy a new PC the chances are there are a load of programs pre-installed onto it. Old PCs can simply accumulate these over time. Most of these you'll never use and some of them can often run in the background without you knowing, slowing your computer down in the process.

21. Common Reason For A Slow Computer
Another cause can be programs running in the background.
Many times when installing new software, by default they're designed to run when Windows starts.
You can look in the tray at the bottom right of the screen to see all the installed software that's running. You can usually stop these from starting with Windows by open “ msconfig ” -> How ?
Use the keyboard shortcut “Windows Key + R” and the “Run” window will open.
In the start text box, write “msconfig” and press Enter or OK and the MsConfig window will open. Also, in Windows 10, Windows 8, you can open the Run window from the shortcuts menu in the bottom left corner

22. Common Reason For A Slow Computer
Update Windows
Make sure you have all the latest Windows updates installed on the computer.
If you are on the Internet when your computer is slow, make sure all browser plugins are up-to-date. You can also try disabling browser plug-ins to see if one of them is causing the slowness
Reinstall the windows
1- Don't be scared by the description, it's essentially a way to optimize your hard drive's efficiency.

23. Dead PC

24. Dead PC
First check the cable. Unplug it from the computer and the outlet. Re-plug in both sides and try booting it again.
Check the wall outlet. Plug something else into the outlet and see if it works.
Reach behind the machine and see if you feel air blowing out of the power supply. If you do, then you know the machine is getting some power.
Look at the keyboard for the indicator lights being lit up as the machine boots. Report observance to the technical help.
Sometimes the monitor has something to do with the system acting up. Unplug the power cord from the monitor and the wall and re plug it. Unplug the cable from the computer to the monitor and re plug it into the monitor. Try rebooting.
Listen to identify a beeping series if there is one, take note of the kind of beep and report it to the technician.
Turn in all observations to the technician who will service the unit.

25. Error Messages

26. Error Messages Read error messages carefully
Some error messages can be scams when in doubt, google it!
Write down error messages and include them with any tech support request. It will make your tech happy!

27. Login Issues

28. I Can’t Log In Are you typing your username and password correctly?
Are caps lock or num lock on? Turn them off
Are you chose the right language (Arabic , English)
To change the language -> press ( Left Alt + Shift ) at the same time
Make sure the login boxes are empty - especially in the lab the kids like to put spaces in the username box - which are invisible