1. Innovation - Leading transformation in response to reform
Jeremy McAuliffe - General Manager, Benetas Home Care – 20 September 2017
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2. Overview Focus is on innovation & leadership.
Where has innovation been happening?
Where does leadership fit with innovation?
Leadership enablers.
Key messages.
Useful resources.
Questions.
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3. Setting the scene
Innovation = the things that we are doing, planning and thinking about in response to reform.
Leadership = the act of leading people.
Success = innovation + leadership.
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4. Where has innovation been happening?
Thinking differently about customer experience, expectation and choice.
Doing things that we didn’t do before – marketing, branding, sales, competitor management.
Technology to support customer experience and operational efficiency.
Adjusting the way we work – new service models, different job roles.
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5. What are we thinking about leadership?
The way we are operating has changed significantly but is it working?
Leadership is an enabler of a sustainable future and a driver of operational change.
“Good leaders do the right thing” but what is doing the right thing?
If leaders don’t move, nothing does.
So what enables leadership?
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6. Leadership enabler 1 - Permit
“Self-examination”.
Stop thinking about where the leadership buck stops, think about where it starts.
Embrace the notion of empowering people to lead.
Create opportunity for leadership to be practiced.
Step away from the barriers that you create.
Trust your leaders.
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7. Leadership enabler 2 - Attitude
Leadership is a behaviour, not a title; a name badge doesn’t make a good leader.
Leadership is more than a place at the table.
Leaders should believe that they are leaders.
Treat leaders like leaders, then leaders can start doing what leaders do.
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8. Leadership enabler 3 - Design
Leadership is an essential element of what we do.
Structural design designates leadership.
Operational design delegates leadership.
Both name leadership but neither action it.
Think about what needs to be designed to ensure effective leadership, put it in place.
‘Born to lead’ or ‘learn to lead’?
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9. Leadership enabler 4 - Accountability
Looking for leaders to own and accept responsibility.
Give exposure to the things around them that are changing.
Create participation in responses to the things that are changing.
Establish parameters – expectations, boundaries, outcomes, measures.
Where does it end – “stop starting and start finishing”.
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10. Leadership enabler 5 - Support
Plan - business plan with a leadership page – actions to grow leadership.
Invest - training that helps leaders get better at leading.
Sense of place - understand the bigger picture, how your individual effort supports organisation and customer outcomes.
Positive outlook – look at what we are doing, not we aren’t doing.
Reinforce – validate, recognise, reward.
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11. Leadership enabler 6 - Conversation
Is it something that you talk about?
Prepare for it - think of some things that shaped your leadership journey.
Share your leadership journey.
Look at the leadership experience 70/20/10 – experience & practice/relationships & networks/formal training.
Your organisational values are a leadership signpost.
Have the conversation and keep having it.
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12. Snippets from my leadership journey
Experiencing “bad” leadership.
Leading the team that didn’t want to be led.
Working out which side I am on.
Finding out how to stay in control.
Getting comfortable with myself.

13. Useful resources - a reflection on trust
Patrick Lencioni – The Five Dysfunctions of a Team
Here is an interesting look at team function, in particular trust.
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15. Useful resources - a reflection on leadership
Liz Wiseman – Multipliers.
An interesting way of looking at positive leadership behaviour.
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17. Useful resources - a reflection on working
Cyril Peupion – Work Smarter : Live Better.
An interesting way of looking at how to work.
“We don’t get taught how to work”.
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19. Useful resources - a reflection on attitude
MiGoals – products with purpose.
A novel way to shape attitude.
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21. Impacts and outcomes
Successfully navigating reform and coping with change.
Doing more and doing it with less.
Satisfied external audit and accreditation requirements.
Attraction and retention is satisfactory.
Client indicators are as good as ever.
Staff indicators are as good as ever.
Good leadership is acknowledged.
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22. Thank you. Any questions?
Contact me:
Thank you. Any questions? 22
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23.
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