1. Requests/Self-Reports Online Reporting Process
Advanced Session
A. Faith English
Kelly Groddy
This is an advanced session on using and navigating the RSRO system to submit secondary/Level III violation reports.  Participants will learn best practices and efficiencies, including system access, user maintenance, search strategies and system navigating techniques. Participants will leave with a better understanding of RSRO functionality and familiarity with recent system enhancements.

2. Overview Access and User Management Working with the RSRO home page
Best Practices and Inefficiencies
Appeal Process
Enhancements and More

3. Access and User Management

4. System vs. Application Administrator
Task
System Administrator
Application Administrator
Can update NCAA online membership directory
Can give access to any single-source application
Can give access to RSRO
Can manage other single- source users
Can change or remove access for other users in RSRO

5. NCAA Online Directory

6. NCAA Online Directory

7. System Administrator Access

8. System Administrator Access

9. Giving and Modifying RSRO Access

10. Giving and Modifying RSRO Access

11. Deactivating Users
Application Level
System Level

12. The RSRO Homepage

13. Your Home Page Sections: Cases Awaiting Signature Cases Not Submitted
Cases for My Institution
My Messages

14. Case Statuses Saved Awaiting Signatures Signatory Edit Submitted
IN PROGRESS
Decision
Decision Accepted
Closed
Appeal

15. What happens when a case In Progress?
Inside the NCAA
What happens when a case In Progress?
Assigned to:
Darlene Suter
Ready
Suspense
Case Manager
Out of Office

16. Secondary/Level III Staff
Darlene Suter
Case Assessment
Janet Calandro
A. Faith English
Kelly Groddy
Interns
Case Managers
Chris Strobel
Director

17. Timing is (Almost) Everything Communicating with Staff
TECHNICAL ISSUE
Interpretation requests
BEFORE SUBMISSION
Communication within RSRO
IN PROGRESS
or Phone Case Manager
CLOSED

18. Best Practices and Efficiencies

19. Copying and Deleting Cases
From Requests/Self-Reports Tab
Copy to New Case Type
All RSRO case types available
Copying does not Relate

20. Relating Cases
Why is this important? Saves time when entering case information Allows easier tracking of related cases Helps with case review and expediency Creates more helpful precedent review
SAR
Request
Violation Report

21. Precedent Searches with Purpose
Case Precedent Search
Multiple search options:
By case type, sport, legislative cite
Keyword
Save search preferences

22. Search Screen

23. Best Practices and Inefficiencies
Request interpretation through RSRO before submitting
Case returned as No Violation
E-sign last and revisions needed
E-sign first and revisions needed
Restitution paid to charity
Amount of impermissible benefit paid to involved individual or other third party

24. DI Level IV Violation Reports Best Practices and Inefficiencies
“NFA” or specific conference action
“N/A” or no conference action
Level III + Level IV on one Level III report
Level III + Level IV on separate reports
Violation is on the Level IV list
Violation not on Level IV list - Do Over!
Level IV on Level IV report
Level IV on Level III report

25. Appeal Process

26. Appeal Process Contact Case Manager Provide supporting documentation
Staff reconsideration
Appeal (COI)

27. Enhancements and More Application edits Online credit card payments
Violation summary report
Case Cover Sheet and Decision

28. Application Edits Conference edits Staff edits Bylaws Case summary
PSA/SA names
Sports
Case contacts

29. Online Credit Card Payments
Allows membership to make Secondary/Level III fine payments online using credit card.
Payment history tracked within the case (both check and credit card).
Timely option through secure online system.
Increased efficiencies.

30. Online Credit Card Payments
Available in Step 2 on the bottom of the page
Fine Payment Amount is NOT a Required Field

31. Online Credit Card Payments
Unacceptable Entries
Click “Make Payment” without an amount
Invalid Characters include “$” and “,”

32. Online Credit Card Payments
Unacceptable Entries
Click “Make Payment” without an amount
Invalid Characters include “$” and “,”
Error!

33. Online Credit Card Payments
Acceptable Entries
Whole dollar amounts (500)
Decimal point ( )

34. 500.00
System will send user to credit card system
Information carried over from RSRO
Case Number
Payment Amount
Any other available information

35. Online Credit Card Payments
Unacceptable Entries
Click “Make Payment” without an amount
Invalid Characters include “$” and “,”
Error!

36. Receipt created after credit card payment.
500.00 $
Receipt created after credit card payment.
Click “Return to NCAA RSRO” link to return to violation report
Complete and submit as normal
Institution’s Action include self-imposed fine (regardless of whether prepay)

37. Online Credit Card Payments
Within the Decision Tab
500
Total Amount Owed
Remaining Amount Due
Make Payment Link
Will remain active to allow payment

38. Online Credit Card Payments
Within the Decision Tab
Total Amount Owed
Payments Received to Date

39. Case Summary To obtain case cover sheet PDF which includes Sport/Bylaw
Facts
Mitigation
Institution and Conference Actions
Enforcement Staff Decision and Rationale

40. Violation Summary Report

41. Violation Summary Report
Criteria to select
Select Level III/Secondary Violations or DI Level IV Violation
Select Among Member Schools  

42. General Case Information Specific Questions Run Report/Save

43. Violation Summary Report

44. We Want Your Feedback
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