1. Hosted Services Led by Jason Gross, Terrice McClain, & Jen Paulin
Adirondack Solutions Users Group 2017
Hosted Services Led by Jason Gross, Terrice McClain, & Jen Paulin
Tuesday 3:30PM– 4:30PM

2. Agenda Why Hosted Services? Hosted Services Options Dedicated Shared
What is Provided?
Software/Service architecture
Support, Monitoring, SLA
Now What?

3. Why Hosted Services? Short and long-term cost savings
Hardware replacement
Software upgrades
Software licensing cost
Staff time and resources
Variety of hosting options based on your campus’ needs

4. Hosting Options: Dedicated
Virtual machines dedicate to just your institutions
No shared resources
Scale up resources when utilization increases
Using a SAAS model, one set of source code is used for all installations.
Each client has a test and production instance for each product
they own
Optional: Dedicated code base to manage custom processes

5. Hosting Options: Shared
Institution is part of a “hosting cluster”
Hosting clusters are clients who are grouped by time zone
Utilization is constantly monitored and resources can be scaled up when needed
Using a SAAS model, one set of source code is used for all installations.
Each client has a test and production instance for each product
they own

6. What is Provided? Virtual Infrastructure (EVE)
DBMS, web, and application-level services
Hosted client test environments are always the first to be updated, typically prior to release for non-hosted clients.
Connect to your ERP and other campus resources via a variety of options including web services, IPSec VPN tunnels, or secure file
transfer
Support (including after-hours) and monitoring

7. Software & Service Architecture
Physical & Virtual Monitoring
24/7/365 NOC Staff
SNMP real-time monitoring software
Database Interface Module Monitoring on all client actions (imports, exports, triggers, etc.)

8. Support, Monitoring, & SLA
24/7/365 hardware/uptime support via our outage hotline
Standard M-F 8-8 helpdesk support.
Monitoring:
24/7/365 system, server, and job monitoring
Standard response time is <= 20 mins.
SLA:
Hardware: 100%
Software/service availability: %

9. Contact Information
Thank you for participating!
Should you have any questions regarding this presentation, please use the contact information below:
Jason Gross, x 217
Terrice McClain, , x 212
Jen Paulin, x 215