1. Pasco County Tax Collector
“Thank you for allowing us to serve you.”

2. Mission Statement
Our mission is to provide the public with an experience that includes excellent customer service delivered by courteous, knowledgeable, respectful and professional staff.  Our customers are the reason for our existence and we feel honored to serve them. 

3. “We Collect”
The main goal and operation at the tax collectors office is to collect taxes and provide Motor Vehicle services as an agent for the State of Florida.
We collect a variety of taxes and fees from the obvious to not so obvious.
We are involved in the community through license plate and charity promotions.
We pride ourselves on customer service and efficiency through training and cross training.
Our offices run completely on the fees associated with each customer transaction.

4. Office Locations/Hours
Gulf Harbors (New Port Richey)
West Pasco Government Center (New Port Richey) *No Saturday Hours
Land O’Lakes (Central Pasco Government Center)
Dade City (East Pasco Government Center)
Wesley Chapel (Compark 75, Wesley Chapel)
Hours
Mon, Wed, Fri (8:30am-5:00pm)
Tues, Thurs (7:30am – 6:00pm)
Saturday (8:30am -12pm) *only office in the state*

5. Taxes and our office Billy Poulos – Deputy Tax Collector
Greg Giordano – Assistant Tax Collector
Finance & Tax – Abby Noyes, Director
Branch Offices & Motor Vehicle Services – Michelle VanCuren, Director
IT Department – Jody Grove, Director
Customer Relations – Tim Couet, Director
Human Resources – TC Daerda, Director
Support Services – Joe Vega, Director

6. Finance - Budget Staff consists of ~206 FTE Positions
Total Budget: $13,361,246

7. Finance - Accounting Collection and Disbursement of funds Payroll
Pasco County – Board of County Commissioners
Florida Department of Highway Safety and Motor Vehicle
Municipalities – Incorporated Cities
Pasco County School Board
South Florida Water Management District
and many more…55 in total
Payroll
Collections and Delinquent Payments

8. Finance - Tax Real Estate Taxes Business Tax Receipt Tangible Tax
Tax Certificates
Tax Deed Applications
CDD (Community Development District) Fees
Business Tax Receipt
Pasco Business License
Tangible Tax
Tax assessed on equipment used at a business that is not real estate or motor vehicles, that is computed by the Property Appraiser yearly.

9. Branch Offices – Motor Vehicle
Driver’s Licenses
Learner’s Permit/Road Tests
Florida ID
CDL (Commercial Driver’s License)
Vehicle Titles (In state/Out of state)
Vehicle Identification Number (VIN) Verifications
Registration Renewals New/Original
Manufactured Home
Automobile, Motorcycle, Heavy Truck
License Plates & Specialty Plates
Disabled Parking Permits
Auto Dealer Transactions

10. Branch Offices - Other Boat/Vessel Hunting License
Titles
Registrations
Hunting License
Freshwater Fishing License
Saltwater Fishing License
Recreational Use Permit
Limited Entry Quota/Hunt program to prevent overcrowding and harvest of game in certain areas of Florida.
Birth Certificates
Concealed Weapons Permit Applications
Livescan Fingerprinting Services

11. IT Department Technology infrastructure support
Grant Street Group Software – Cloud Based Technology
Real Estate Taxes, Tangible Taxes, Business Tax Receipts
Payment Processing
Website & IntraNet
PC Troubleshooting
Networking & Internet
setup & support

12. Customer Relations Website Management IntraNet Management
Call Center Operations
Comment Cards Countywide
Training
New Hires
Ongoing & New training
Community Events
Road Test Examiners

13. Customer Relations Quality and Performance Management
Performance Evaluation System
Tailored for each employee individually, office manager and administrator
Measures:
Comment Card Ratings
Managers Review
Over/Short Money Drawer Balancing Report
Attendance Record
Oversees any performance measure effecting customer service.

14. Human Resources Personnel/Staffing needs Employee Benefits Hiring
Promotions
Employee Benefits
Health
Dental
Vision
and others…

15. Support Services Mailings High speed payment processing
Renewals: Auto, Boat, Parking
Heavy Truck renewals (December)
Manufactured Homes renewals (January)
Real Estate Taxes (November)
Business Tax Receipts (June)
High speed payment processing
In House Printing
Office Courier
Ordering and Storage

16. Fun Facts… Last year our office
Performed over 1 million transactions
Collected over half a billion dollars
Served over half a million lobby customers
Our call center receives on average between 700 and calls daily
Successful in raising over $250,000 for various charities in Pasco through office promotion and license plate sales since 2013.
Thank you for your attention, come see us soon!