1. Engaging the Customer

2. Engaging the Customer Welcome to Engaging the Customer!
The goal of this course is to help you improve the effectiveness of important conversations by strengthening four fundamental competencies that lead to mutual understanding and agreement.
Each practice session will focus on two of these competencies with exercises designed to increase your ability to use the skill in conversation on a regular basis.
We will discuss how to use these skills to be more engaged with your customers.

3. Flow Chart Course Intro Level the Playing Field
Using Effective Questions
Gym Session 1
Active Listening
SMART
Gym Session 2
Gym Belt Test
Promotion
Skill with this tool dispels concerns, encourages thoughts, and addresses potentially distracting unspoken questions so that parties involved in the conversation are free to focus on the content.
= Online
= Communication Gym on site session

4. Objectives By the end of the course members will be able to:
Level the playing field for focused conversations
Ask effective, powerful questions
Demonstrate active listening skills
Create SMART action items to wrap up a conversation and clarify follow through
We will focus on reinforcing effectiveness in communication interactions.

5. Proceed to Lesson One!
You are now ready to proceed to the first lesson:
Level the Playing Field for focused conversations will teach you to gain agreement before important conversations in regards to time, process and purpose so that all parties involved are anticipating the same conversational parameters.