1. A. Abdullah, E. Wild, S. Boladeras, H. Murphy, R. Collacott
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Lessons Learned from Oil and Gas Industry Project on Community Grievance Mechanisms
A. Abdullah, E. Wild, S. Boladeras, H. Murphy, R. Collacott

2. Slide 2
What is IPIECA?
IPIECA helps the oil and gas industry improve its environmental and social performance by:
Developing and sharing knowledge and good practice
Engaging members and others in the industry
Working in partnership with key stakeholders.
IPIECA is the industry’s principal channel of communication with the United Nations.
• Community Grievance Mechanisms Lessons Learned • Azrina Abdullah

3. UN Guiding Principles on Business and Human Rights (UNGPs)
Slide 3
UN Guiding Principles on Business and Human Rights (UNGPs)
Endorsed by UN Human Rights Council 2011
Based on three pillars:
State duty to PROTECT human rights
Business responsibility to RESPECT human rights
Access to effective REMEDY for affected people
Community Grievance Mechanisms (CGMs) are a key tool in providing Access to Remedy.
• Community Grievance Mechanisms Lessons Learned • Azrina Abdullah

4. What are Community Grievance Mechanisms?
Slide 4
What are Community Grievance Mechanisms?
CGMs are processes for receiving, investigating, responding to and closing out complaints or grievances from affected communities in a timely, fair and consistent manner
Efficient, timely and low-cost forms of conflict resolution
Do not replace but complement state-based judicial/non-judicial forms of remedy
• Community Grievance Mechanisms Lessons Learned • Azrina Abdullah

5. IPIECA’s Research Project
Slide 5
IPIECA’s Research Project
Two-year collaborative learning project using seven pilot projects to collect first-hand experiences of CGMs
7 companies with diverse range of sites across three continents:
Onshore/offshore
Developed/developing countries
Conventional/unconventional resources
Indigenous/non-indigenous populations
Sites were responsible for implementation
• Community Grievance Mechanisms Lessons Learned • Azrina Abdullah

6. Slide 6
Lessons Learned
Integrated approach – CGMs work best as integral components of an overall approach to community engagement within existing management systems
Management buy-in at site and corporate level is critical
Ensure adequate internal alignment
Contractors alignment/conformance with the process
Need robust system for managing, tracking, close-out, learning of grievances
Analyze and measure effectiveness and success
Flexibility – CGMs must be responsive and are not one-size-fits-all
Base CGMs on risks and local circumstances
Launch a CGM at most favourable time for project and community
Address grievances in timely manner
Use as relationship building, stakeholder engagement tool
• Community Grievance Mechanisms Lessons Learned • Azrina Abdullah

7. Slide 7
Outcome: The Manual
Community grievance mechanisms in the oil and gas industry (the Manual) launched January 2015
Provides practical, step-by-step, user-friendly guidance for CGM implementation
2 main sections:
Implementation and day-to-day management of effective operational level CGMs
Explores corporate framework in directing and managing CGMs, and highlights pathways to company wide implementation
• Community Grievance Mechanisms Lessons Learned • Azrina Abdullah

8. Slide 8
Conclusion
The Manual is a valuable practical guide based on field experience, with helpful tools for anyone involved with CGMs in the sector.
However, the collective learning of IPIECA members on CGMs is an ongoing process, and our industry must be ready to continually adapt and update our approach.
• Community Grievance Mechanisms Lessons Learned • Azrina Abdullah

9. Slide 9
Thank You
Download a free copy of the Manual, along with other IPIECA publications, at: