1. title 54pt MIN 48PT maximum 2 lines
Montgomery county animal shelter
MOVING THE ANIMAL SHELTER FORWARD
title 54pt MIN 48PT maximum 2 lines
MONTGOMERY COUNTY ANIMAL SHELTER GOALS:
SAVE THE LIVES OF HOMELESS ANIMALS
IMPROVE THE CARE AND WELFARE OF SHELTER ANIMALS
HARMONIZE AND FOCUS THE EFFORTS OF VOLUNTEER/FOSTER, RESCUE ORGANZATIONS AND THE COUNTY TO IMPROVE RELATIONS
TRANSFORM OPERATIONS IN AREAS OF MEDICINE, FACILITIES MANAGEMENT, FINANCE, OPERATIONS AND STAFF
REDUCE ANIMAL INTAKE BY IMPROVING LOW/NO COST SPAY AND NEUTER INITIATIVE
HIRE A PERMANENT SHELTER DIRECTOR
SUB-TITLE 28PT MINIMUM 24PT

2. MOVING THE SHELTER FORWARD IS GOING TO REQUIRE CULTURAL SHIFT
FROM TO
REACTIVE
PURSUING SHELTER’S PURPOSE
KILL SHELTER
POOR COMMUNICATIONS WITH STAFF AND COMMUNITY
CHAOTIC VOLUNTEER ENVIROMENT
FACILITIES NEED ATTENTION INSIDE AND OUTSIDE
INADEQUATE TRAINING
ACTIVE VOLUNTEERS WITHOUT CLEAR DIRECTION
LACK OF STRATEGY FOR COMMUNITY INVOLVEMENT
EMPLOYEES WHO DO NOT UNDERSTAND THEIR ROLES
PROACTIVE
ADOPTING SHELTER’S PURPOSE
LOW / NO KILL SHELTER
COMMUNICATIONS STRATEGY THAT FOSTER COMMUNITY AND STAFF SUPPORT
A COHESIVE MEANINGFUL VOLUNTEER PROGRAM
FACILITIES THAT ARE PROACTIVELY MAINTAINED AND IMPROVED
APPROPRIATE & CONTINUED EDUCATIONAL TRAINING
ORGANIZE AND DEFINE VOLUNTEER OPPORTUNITIES
PLANNED APPROACH TO ENGAGE THE COMMUNITY
EMPLOYEES WHO TAKE OWNERSHIP AND INIATIVE

3. MOVING THE SHELTER FORWARD
COMMUNICATION IS THE KEY
TRIAGE
CHANGE CULTURE
Transition to permanent leadership
TRANSITION FROM DIVISIVE INDIVIDUALISM TO A COHESIVE GROUP
IDENTIFY & CORRECT KEY DEFICIENCIES
REQUIRES FULL COUNTY AND COMMUNITY SUPPORT
ESTABLISH GOALS & OBJECTIVES TO MEASURE SUCCESS
TRAIN STAFF & VOLUNTEERS TO EXCEED EXPECTATIONS
ASSESS NEEDS AND PRIORITIZE
IMPROVE COMMUNICATION ACROSS THE ORGANIZATION & WITHIN THE PUBLIC
FOCUS ON CONTINUED IMPROVEMENT
COMMUNICATE ACTION PLAN

4. Issues & operations assessment

5. CURRENT SHELTER CONCERNS
ANIMAL CARE
OPERATIONAL ISSUES
FACILITIES
STAFF
VOLUNTEERS & COMMUNITY INVOLVEMENT

6. ANIMAL CARE LACK OF AVAILABLE VETERINARIAN SERVICES
VACCINATIONS - BOOSTER
TOO MANY ANIMALS PER KENNEL
CONCERNS OVER ACCESS TO ANIMALS (LOCKED DOORS)
EUTHANIZATION POLICY NOT COMMUNICATED
TOO FEW ANIMAL PLEAS

7. OPERATIONAL ISSUES ANSWER THE PHONE AND GREET GUESTS
LACK OF WRITTEN POLICY AND PROCEDURES
NO DEFINED TRAINING PROCESS
COMPUTER SOFTWARE UNDER UTILIZED
RECORD KEEPING – GARBAGE IN, GARBAGE OUT
COMMUNICATION IS POOR
COMMUNITY INVOLVEMENT IS INEFFICIENT
ALTER ALL ANIMALS BEFORE LEAVING THE SHELTER
KENNEL CARDS NOT ACCURATE / COMPLETE
INEFFICIENT ADOPTION PROCESS

8. FACILITIES COSMETICS : PAINT, CEILING TILES, LIGHT BULBS,
THOROUGH CLEANING
NEW FLOORING
AIR CONDITIONER – INSTALLATION IN PROGRESS
MODERNIZED KENNELS
EYE WASH STATION
SIGNS IN LOBBY / ROOMS
SURGICAL LIGHTS
ADEQUATE WORK AREAS : DIRECTORS OFFICE, PHYSICIANS
DRAINAGE CLEANING SYSTEM
PARKING – OPEN WEST END TO STREET
DOG PARK MAKEOVER
TRIM TREES AROUND THE SHELTER ENTRANCE
NEW ENTRANCE SIGNS – MORE VISIBLE
OUTDOOR DECORATIONS
DRAINAGE

9. STAFF LACK OF POLICY AND PROCEDURES NO NAME BADGES NO UNIFORMS
INAPPROPRIATE STAFFING MODEL
LACK OF TRAINING
LACK OF KNOWLEDGE OF SHELTER OPERATIONS
ADDITIONAL VET TECHS
COMMUNICATION

10. COMMUNITY INVOLVEMENT VOLUNTEERS : FOSTERS : RESCUES
NO TRAINING PROCESS
CONFUSION ON HOW FOSTERS / VOLUNTEERS / RESCUES INTERACT
UNABLE TO IDENTIFY VOLUNTEERS AT THE SHELTER
POOR COMMUNICATION WITH STAFF
IMPROPER TREATMENT OF VOLUNTEERS

11. ADDRESSING THE CONCERNS

12. ANIMAL CARE ADDITION OF TWO VETS WILL HELP
TRIAGE ALL ANIMALS AT INTAKE
NO ANIMAL LEAVES SHELTER BEFORE SPAY & NEUTER
INCREASE HOURS / ACCESS TO VETS
IMPROVE ACCESS TO ALL ANIMALS
PROVIDE ADDITIONAL OFF-SITE ADOPTION OPPORTUNITIES
INCREASE ADOPTION HOURS ON-SITE
STREAMLINE ADOPTION PROCESS
WRITTEN POLICY FOR EUTHANASIA

13. OPERATIONAL WRITTEN POLICIES & PROCEDURES CHAMELEON TRAINING FOR STAFF
REVISIT INTAKE PROCEDURES
STAFF APPROPRIATELY ON WEEKENDS
IMPROVE KENNEL CARDS AND SIGNAGE
BETTER MOVE ANIMALS FROM STRAY HOLD TO ADOPTION
WRITTEN VISION, MISSION AND VALUES STATEMENTS

14. FACILITIES PRIORITIZE NEEDS ESTABLISH TIMELINE COMMUNICATE PLAN
ESTABLISH PLAN FOR CONTINUED MAINTENANCE
HIRE ON-SITE MAINTENANCE MANAGER
CLEANUP DOG PARK ASAP AND MAINTAIN

15. STAFF ESTABLISH JOB DUTIES / RESPONSIBILITIES
CREATE OPPORTUNITY FOR ADVANCEMENT AND PLAN TO ACHIEVE
ESTABLISH MANDATORY TRAINING PROCEDURES
INCREASE KNOWLEDGE OF SHELTER OPERATIONS
IMPROVE COMMUNICATIONS BETWEEN STAFF & COMMUNITY
HOLD EMPLOYEES ACCOUNTABLE

16. COMMUNITY
RESCUES, FOSTERS, VOLUNTEERS ARE THE HEART OF ANIMAL RESCUE. CREATE A FAMILY FRIENDLY ENVIROMENT WHERE TOGETHER WE IMPROVE THE CARE FOR MONTGOMERY COUNTY’S HOMELESS ANIMALS
INITIATE TRAINING / ORIENTATION FOR VOLUNTEERS
ASSIGN DEFINED DUTIES
GREETER
DOG WALKER
ADOPTION COUNSELOR
OFFICE ASSISTANT
BACKGROUND CHECKS FOR ALL

17. SELECTION OF NEW DIRECTOR
DEFINE & COMMUNICATE THE PROCESS
POTENTIAL UTILIZATION OF FIELD EXPERT IN PROCESS
SOLICIT ADDITIONAL INPUT FROM COMMUNITY ON NEW DIRECTOR

18. 30 DAYS DEFINE / COMMUNICATE HIRING PROCESS
NAME TAGS AND UNIFORMS FOR STAFF
VESTS FOR VOLUNTEERS
ADDRESS IMMEDIATE FACILITY CONCERNS
ESTABLISH WRITTEN POLICIES AND PROCEDURES FOR THE SHELTER
ADOPT VOLUNTEER HANDBOOK
DRAFT A EUTHANIZATION POLICY
BEGIN THE PROCEDURE TO ACQUIRE A MOBILE SPAY NEUTER CLINIC
ASSISTANT ANIMAL SHELTER DIRECTOR TO ESTABLISH COMMUNICATION PORTAL TO KEEP YOU INFORMED OF PROGRESS

19. CONCLUSION
MOVING THE SHELTER FORWARD WILL TAKE A COHESIVE APPROACH WITH COUNTY AND COMMUNITY
COMMUNICATION IS CRITICAL TO SUCCESS
SETTING ASIDE DIFFERENCES A MUST