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How to Gain 100% User Adoption for Your Dynamics AX Project

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Presentation on theme: "How to Gain 100% User Adoption for Your Dynamics AX Project"— Presentation transcript:

1 How to Gain 100% User Adoption for Your Dynamics AX Project
Agust Bjornsson, Microsoft | James Fleming, Element

2 How to Gain 100% User Adoption for Your Dynamics AX Project
Implementation and Go LIVE are just a few pieces of the overall Dynamics AX install project. In this session you will learn the best practices to gain the maximum user adoption for your Dynamics AX investment.

3 Who are you? Customer Partner Microsoft Dynamics AX version? AX 4 2009
2012 The New Dynamics AX („AX7“) Are you in the middle of an implementation?

4 User adoption starts with planning for success

5 Success Planning and Execution
Clear technology roadmap Infrastructure plan Manage delivery Best practices Sponsorship Ownership Communication Effectiveness of change management Well organized and “eyes open” approach to decision making How well defined is your strategy, goals and business case? Do you know your KPI´s? Clarity of Strategy & Goals Change management and adoption Technology roadmap and infrastructure Governance and Communication

6 Waterfall execution vs Iterative (CRP, Agile)

7 Documentation FRD & TDD
Waterfall Method GAP ? List of requirements Wish list Functional Design Document Technical Design Document System configuration Modifications New Features Executed Test Cases Feedback for correction Updated processes Corrected program code Standard Operating Procedures Go/No-Go on processes Converted data System Ready Daily activity Hyper care Discovery Documentation FRD & TDD Development Build Test Build Correction Conf Room Pilot CRP´s Cutover Live

8 GAP Waterfall Method ? User´s perception / expectation AX capability
List of requirements Wish list Functional Design Document Technical Design Document System configuration Modifications New Features Executed Test Cases Feedback for correction Updated processes Corrected program code Standard Operating Procedures CRP’s Go/No-Go on processes Converted data System Ready Daily activity Hyper care Discovery Documentation FRD & TDD Development Build Test Build Correction Conf Room Pilot CRP´s Cutover Live

9 Waterfall – Take-away Pro´s Con´s Traditional process Structure
Easy to measure progress Easier to „sell“ Long time until users get feedback Hard to manage expectations User involvement not constant

10 Iterative (CRP)

11 Iterative (CRP) Method
Requirements lists No detailed FDD´s Project Scope is defined Detailed Scenarios Iteration 1, 2, …. Delivery team presents a common way of addressing the scenario – Usually with options for customer to choose from Customer evaluates – Creates backlog items Backlog is triaged Delivery team makes modifications – Setup and code Preparation for next iteration Triaged List based on defined Project Scope Backlog

12 Iterative (CRP) Method
AX capability Iterative (CRP) Method User´s perception / expectation List of requirements Wish list Functional Requirements Document Technical Design Document System configuration Modifications New Features Executed Test Cases Feedback for correction Updated processes Corrected program code Standard Operating Procedures Go/No-Go on processes Converted data System Ready Daily activity Hyper care Iteration 1, ? Discovery Documentation FRD & TDD Development Build Test Build Correction Conf Room Pilot CRP´s Cutover Live

13 Iterative (CRP) Method
List of requirements Wish list Functional Requirements Document Technical Design Document System configuration Modifications New Features Executed Test Cases Feedback for correction Updated processes Corrected program code Standard Operating Procedures Go/No-Go on processes Converted data System Ready Daily activity Hyper care Iteration 1, ? Discovery Documentation FRD & TDD Development Build Test Build Correction Conf Room Pilot CRP´s Cutover Live

14 Iterative – Take-away Pro´s Con´s Continious feedback Hands-on
Immediate feedback to users Documentation – only relevant Implementation team is guiding not deciding „Our System“ Fail early & Succeed early More difficult to sell Not traditional process Larger commitment from customer Can be more difficult to manage Number of iterations

15 How to Gain 100% User Adoption for Your Dynamics AX Project
Implementation and Go LIVE are just a few pieces of the overall Dynamics AX install project. In this session you will learn the best practices to gain the maximum user adoption for your Dynamics AX investment.

16 Final reminders CPE Credit Code: 53C2 Complete Surveys 16

17 Headshot And/Or Company Logo
Speaker contact info Headshot And/Or Company Logo 17

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