1. How to Gain 100% User Adoption for Your Dynamics AX Project
Agust Bjornsson, Microsoft | James Fleming, Element

2. How to Gain 100% User Adoption for Your Dynamics AX Project
Implementation and Go LIVE are just a few pieces of the overall Dynamics AX install project. In this session you will learn the best practices to gain the maximum user adoption for your Dynamics AX investment.

3. Who are you? Customer Partner Microsoft Dynamics AX version? AX 4 2009
2012
The New Dynamics AX („AX7“)
Are you in the middle of an implementation?

4. User adoption starts with planning for success

5. Success Planning and Execution
Clear technology roadmap
Infrastructure plan
Manage delivery
Best practices
Sponsorship
Ownership
Communication
Effectiveness of change management
Well organized and “eyes open” approach to decision making
How well defined is your strategy, goals and business case?
Do you know your KPI´s?
Clarity of Strategy & Goals
Change management and adoption
Technology roadmap and infrastructure
Governance and Communication

6. Waterfall execution vs Iterative (CRP, Agile)

7. Documentation FRD & TDD
Waterfall Method
GAP ?
List of requirements
Wish list
Functional Design Document
Technical Design Document
System configuration
Modifications
New Features
Executed Test Cases
Feedback for correction
Updated processes
Corrected program code
Standard Operating Procedures
Go/No-Go on processes
Converted data
System Ready
Daily activity
Hyper care
Discovery
Documentation FRD & TDD
Development Build
Test
Build Correction
Conf Room Pilot CRP´s
Cutover
Live

8. GAP Waterfall Method ? User´s perception / expectation AX capability
List of requirements
Wish list
Functional Design Document
Technical Design Document
System configuration
Modifications
New Features
Executed Test Cases
Feedback for correction
Updated processes
Corrected program code
Standard Operating Procedures
CRP’s
Go/No-Go on processes
Converted data
System Ready
Daily activity
Hyper care
Discovery
Documentation FRD & TDD
Development Build
Test
Build Correction
Conf Room Pilot CRP´s
Cutover
Live

9. Waterfall – Take-away Pro´s Con´s Traditional process Structure
Easy to measure progress
Easier to „sell“
Long time until users get feedback
Hard to manage expectations
User involvement not constant

10. Iterative (CRP)

11. Iterative (CRP) Method
Requirements lists
No detailed FDD´s
Project Scope is defined
Detailed Scenarios
Iteration 1, 2, ….
Delivery team presents a common way of addressing the scenario – Usually with options for customer to choose from
Customer evaluates – Creates backlog items
Backlog is triaged
Delivery team makes modifications – Setup and code
Preparation for next iteration
Triaged List based on defined Project Scope
Backlog

12. Iterative (CRP) Method
AX capability
Iterative (CRP) Method
User´s perception / expectation
List of requirements
Wish list
Functional Requirements Document
Technical Design Document
System configuration
Modifications
New Features
Executed Test Cases
Feedback for correction
Updated processes
Corrected program code
Standard Operating Procedures
Go/No-Go on processes
Converted data
System Ready
Daily activity
Hyper care
Iteration 1, ?
Discovery
Documentation FRD & TDD
Development Build
Test
Build Correction
Conf Room Pilot CRP´s
Cutover
Live

13. Iterative (CRP) Method
List of requirements
Wish list
Functional Requirements Document
Technical Design Document
System configuration
Modifications
New Features
Executed Test Cases
Feedback for correction
Updated processes
Corrected program code
Standard Operating Procedures
Go/No-Go on processes
Converted data
System Ready
Daily activity
Hyper care
Iteration 1, ?
Discovery
Documentation FRD & TDD
Development Build
Test
Build Correction
Conf Room Pilot CRP´s
Cutover
Live

14. Iterative – Take-away Pro´s Con´s Continious feedback Hands-on
Immediate feedback to users
Documentation – only relevant
Implementation team is guiding not deciding
„Our System“
Fail early & Succeed early
More difficult to sell
Not traditional process
Larger commitment from customer
Can be more difficult to manage
Number of iterations

15. How to Gain 100% User Adoption for Your Dynamics AX Project
Implementation and Go LIVE are just a few pieces of the overall Dynamics AX install project. In this session you will learn the best practices to gain the maximum user adoption for your Dynamics AX investment.

16. Final reminders
CPE Credit Code: 53C2 Complete Surveys 16

17. Headshot And/Or Company Logo
Speaker contact info
Headshot And/Or Company Logo 17