1.  Hosted by THG/The Hope Group, Northborough, Massachusetts 
The New England Lean Consortium presents:
“Conflict is the Root of All Waste” A Half-day Workshop and Personal Assessment
January 19, 2016  Northborough, Massachusetts
Conducted by Scott Gauvin
President of MACRESCO
 Hosted by THG/The Hope Group, Northborough, Massachusetts 
“Conflict Is The Root Of All Waste”
Why Continuous Improvement Doesn’t Stick
When companies tackle CI, they typically do so with the physical implications of waste in mind: Inventory, space, materials, time and human capital. But an insidious waste undermines value even more significantly and pervasively: Unresolved conflict.
Lean and Six Sigma methodologies both hinge on getting to the root cause of an issue as a means of addressing performance. Generally speaking this approach reveals significant opportunities to improve productivity by way of more streamlined processes.
Sooner or later, however, the same issues Continuous Improvement (CI) initiatives were implemented to fix, crop up again. This is because the true root cause driving this operational pain isn’t obvious if you’re not looking. It doesn’t surface in a value stream map or come up in a 5 Why exercise. That is because behavior isn’t typically assessed as a part of these exercises.
To successfully implement change and manage the emotional “muda” that bottlenecks progress, individuals must learn to identify and better address the conflict that drives waste in the first place. They must also understand the relationship between an organization’s structures, activities, behaviors and attitudes. Why?
Behavior, not just process is to blame for loss of productivity. Common symptoms of unresolved conflict include:
Territorial managers
Chronic pain between departments
Low morale / pent up anger
Failure to use / learn new systems
Failure to progress with performance goals, missing deadlines
Failure to address and resolve known issues
What You Will Learn
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What makes up an organization’s structures, activities, behaviors and attitudes
How culture and performance are related
How employee engagement drives a Continuous Improvement culture
Getting to the real root of your performance pain
Why change can sometimes drive conflict
Understanding your role in conflict
How to get CI to stick
Scott Gauvin bio
Scott is a seasoned change agent with over 22 years experience successfully helping organizations realize their potential. Throughout his career, Scott’s focus has been on driving performance gains through organizational alignment and a progressive approach to operations strategy. He has advised companies the world over and across a wide range of industries including pharmaceuticals, biotech, consumer goods, medical devices, agriculture, packaging and industrial manufacturing. In addition to driving the growth of Macresco’s consultancy practice, Scott counsels client organizations in transition and is most often involved in strategic endeavors that include assessing a company’s capabilities and capacity for change as well as innovating underperforming business models to improve Total Cost of Ownership and market opportunity. Prior to launching Macresco, Scott was a business management consultant and began his career in the tech space specializing in systems design and architecture. He holds a BA from the University of Massachusetts, an MBA from Boston University and is a Six Sigma Black Belt.
THG Corporation is a privately-held company founded in 1933 by the Rhoten family of Massachusetts. Originally established to provide industrial rubber products for consumers and industry, THG expanded into fluid power products in 1960 through its affiliation with Parker-Hannifin. More recently , THG became a source for motion and control system solutions. The eight THG sites have been on a lean journey for almost a decade, including offices and distribution centers.
Price: Seminar, No Charge
Personal Assessment: $70 per person
(Attendee must complete personal assessment by January 14th)
Once the registration is complete, the attendee be directed to a link
Seminar Location: THG Corporations, 70 Bearfoot Road, Northborough, MA Telephone:
Time: 8:00 am to Noon
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Payment Policy: Payment or purchase order must be received by Lean is Green five days prior to the event start date. If no payment or PO number is received, you will be asked to pay with a credit card or check at the event before entry.