2. DQA IHI Open School Course Overview
QI 102: HOW TO IMPROVE WITH THE MODEL FOR IMPROVEMENT
Anne Clancy
Manager, Quality Assessment and Improvement

3. Why a course on quality improvement for Dentistry?
To improve, one must always measure
Develop, Implement, Measure, Maintain
Differences in clinical dentistry from clinical medicine
Need for relevant material to broadly spread the QI message into dentistry

4. Developing a Quality Improvement Course
DQA staff and IHI Staff content
Review by DQA Education Committee
DQA Staff and IHI Staff revise
DQA Education Committee Approval
Existing IHI Course

5. Key Questions What is an Open School course?
What is in the new DQA Open School course, QI 102: How to Improve with the Model for Improvement?
How do I get started?

6. What is an Open School course?
The Open School offers more than 30 online courses in quality, safety, leadership, the Triple Aim, and patient-centered care.
Learn more at

7. Open School Course Anatomy
1. Course & Lesson Overview
2. Lesson Content
3. Post-Lesson Assessment

8. Anatomy of a Page
Videos
Scenarios
Image s
“Your Turns”
Tools

9. New DQA Open School Course!

10. QI 102: How to Improve with the Model for Improvement
Lesson 1: An Overview of the Model for Improvement
Lesson 2: Setting an Aim
Lesson 3: Choosing Measures
Lesson 4: Developing Changes
Lesson 5: Testing Changes

11. Lesson 1: An Overview of the Model for Improvement
How can we improve?

12. Clinical Example 1. Set an Aim 2. Establish Measures
3. Identify Changes
4. Test Changes
5. Implement Changes

13. Lesson 2: Setting an Aim What are we trying to accomplish?
What is an effective aim statement?

14. Clinical Examples

15. Lesson 3: Choosing Measures
How do we know a change is an improvement?
Why do we need measures?
How do we measure for improvement?

16. Clinical Examples

17. Lesson 4: Developing Changes
What change can we make that will result in improvement?
What are useful ways to develop ideas for improvement?

18. Clinical Examples

19. Lesson 5: Testing Changes
How do we try out our ideas for improvement?

20. Clinical Examples

21. Getting Started Go to www.IHI.org/DQA
Select “QI 102: [DQA] How to Improve…”
Follow the registration prompt.
Begin your learning!

22. Acknowledgements Education Committee Members
An Nguyen, DDS, MPH, Vice-President of Dental Services, Clinica Family Health; National Network Oral Health Access (NNOHA) Learning Collaborative Faculty
Barbara Quinn, MSN, CNS, RN, Clinical Nurse Specialist, Sutter Medical Center
Dian Baker, PhD, APRN-BC, PNP, Professor, California State University
Man Wai Ng, DDS, MPH, Dentist-in-Chief, Boston Children’s Hospital
Lisa Nguyen, DDS; Ani Kartounian, DDS; Elena Budagyan, PA; Hashmat Guerra, Comprehensive Community Health Centers, Inc
Jim Crall, DDS, ScD, First 5 LA