1. Capabilities Overview

2. Company Overview
Istonish Holding Company’s vision is to be a preferred service provider of Information Technology and Contact Center Solutions.
An established MWBE / SDBE Hispanic & Native American /Women owned and operated firm committed to offering:
Qualified technical professionals and solutions
Competitive pricing
Customer focused account management
Istonish, Inc.:
Contact Center Services and Solutions
TeamExcel Technology Solutions:
IT Project Services and Solutions
Staffing of Technical Resources
Recruiting

3. Our Company’s History
1990: Established a source of knowledgeable technology resources in Denver, CO.
1995: Recognized need for specialized offerings.
Database Niche
International Consulting Resources
1997: Opened first branch office in Dallas, Texas.
1999: Opened three additional branch offices in Boulder, CO, Minnesota and Arizona.
2000: Contact Center Service offerings launched in Vancouver, BC.
2003: Two additional Contact Centers opened in Brantford, ON, and Austin, TX.

4. Company Footprint TeamExcel Has Offices In The Following Locations:
Denver Colorado: (303) or (303)
Corporate Office
Staffing Services
Project & Solution Services
Call Center Operations
Vancouver British Columbia, Canada: (604)
Brantford, Ontario, Canada: (519)
Austin, Texas: (512)
Bloomington, Minnesota: (612)
Dallas, Texas: (972)
Vancouver, BC Canada
Brantford, ON
Canada
Offices and Services
Services Only

5. When Credibility Counts
Family Business Award – Denver Business Journal – 2002
9 News Leader of The Year - Annette Quintana, CEO – 2000
Minority Business of the Year, Denver Chamber of Commerce
Entrepreneur of the Year, Rocky Mountain Region, Ernst & Young, LLP
Forty Under Forty Award, The Denver Business Journal
Entrepreneur of the Year, US Hispanic - Chamber of Commerce
Entrepreneur and Service Firm of the Year, US Dept. of Commerce – 1995
Entrepreneur of the Year, Hispanic Business Magazine

6. Federal Government Classification
SDB Certified
Native American & Hispanic Woman Owned
8 (a) Graduate

7. Historical Customer Segments
Telecom
Manufacturing
Distribution
Retail
Financial
High Tech
Public Sector
State and Local
Federal

8. Our Comprehensive Solution Suite
Technical Specialties
Project Solution
Offerings
Contact Center
Solutions
Program & Project Management
System Architecture
System Integration
Business Analysis and Requirements
Application Development
System and Network Administration
Infrastructure Support
Technical Documentation
Programmers & Software Engineers
Quality Assurance & Test
Strategic Planning & Analysis
Web/e-Based Services
Application Solutions
Design, Development, Implementation
Quality Assurance and Software Testing
Infrastructure Support
Database Consulting
Design, Modeling, Administration
Data Warehousing
Staffing and Management
Planning, Design, and Site Selection
Infrastructure Build-out
ACD, Data, and IVR/VRU Integration
Tool Selection and Integration
Workforce Management
QA and Performance
Efficiency Analysis
People & Process Evaluation

9. Staffing & Recruiting Services
Technical Projects
Contact Center Solutions
Contract Consulting
Contract for Hire
Permanent Placement

10. Project & Solution Services Division
The Project and Solution Services Division has developed a proven project management approach for each individual component of a project as well as for the full life cycle of the project. TeamExcel’s approach encompasses all aspects of quality management. Our project management approach coupled with our proven methodology delivers the desired results with quality and efficiency.
Requirements Definition
Resource Allocation
Problem Detection
Risk Analysis
Business Planning
Strategic Planning
Project Planning
Capacity Planning
Change Management
Documentation & Historical Records Management
Implementation
Delivery & Knowledge Transfer
Independent Verification & Validation Services (IV&V)
Strategic Planning & Analysis
Complete System Development Life Cycle Solutions:
Analysis
Design
Development
Support

11. Contact Center Solutions
Core Service Offerings:
Tier I & II Help Desk
Third Party Verification
Sales Support
Customer Service Support
Product Support
Technical Support
Customer Welcome Campaigns
Automated IVR Systems
Billing Inquires
Quality Surveys
Others
Target Markets:
Global Support Services including multi-language international capabilities for customer care & Tier I and II Technical Support
Spanish Language & Bilingual Support TPV for telecommunications and utilities
Tier I & II technical support for web sites, help desk, and network operations
Federal opportunities that may have a customer support functional requirement
CRM Systems
Phone
Chat
Co-Browse
Self Help
FAQ
Multiple System Entry Points
Support Center
Direct Agent Access
Self Help
Remote Access
Trouble Ticketing System
Highly Customizable
File Sharing
Escalation Routing
Closed Loop Processes
Dynamic Knowledge
Management
Case Disposition
Reporting

12. Our Alliances Bring Combined Strength to our Clients Worldwide

13. Manufactur-ing & Distribution
We Align Our Business
by Industry to Better
Serve Our Clients
Telecommunica-
tions & Cable
Retail
Healthcare
Manufactur-ing & Distribution
Financial
High Tech
Public Sector
Wireline
Wireless
Cable
Department Stores
Restaurants
Healthcare Providers
Healthcare Payors
Human Services
HIPAA
Grains
Hardware
Engines
Breweries
Moving & Storage
Banking
Capitol Markets
Insurance
Software
Electronics
Life Sciences
Federal Government
State and Local Government
Higher Education

14. Collaborating for Client Success
Our Approach to
Collaborating for Client Success
Industry
Teams
Solution
Teams
Leverage technology solutions to drive new business processes, products, and services
Deliver flexible, proven solutions from our extensive experience in the industries we serve
Alliances
Collaborate with technology partners to apply new and emerging technology to deliver enterprise value

15. Client & Partner Relationships
Our Value Proposition
Solid History of Developing
& Delivering Customized
IT Solutions
International
Experience with
Seasoned Management
Team
Accelerated
Solutions
Experienced
Professionals
Get-It-Done
Culture
Flexible & Cost
Effective Offerings
that Remain
Customer Focused
Proven Track
Record of Rapid & Successful
Deployment
Enduring
Client & Partner Relationships

16. “Together We’re Better”