1. Aged Care Quality Association
Technology Roadmap
Aged Care Quality Association

2. Firstly, Introductions…

3. Who is Steve Charman? I am the Managing Director of Active Quality
I have a Bachelors Degree in Computing Science
I love technology and I’m a documentary nerd
My mum was a Nurse and NUM before she retired
My wife is a Nurse and now a Quality Manager

4. Who is Active Quality? Technology partner to ACQA
Partnered with ACQA for the past 5 years
Develops the software for the ACQA platform
Keeps the platform running day-to-day
Supports users day-to-day on the platform

5. What have we learnt so far?
Feedback from members

6. Member Compliments
Software is easy to use, easy to learn for new staff
Effective in meeting expected outcomes for the agency
Useful particularly for spot visits
Like that it’s web based, ability to access from home
Like that it’s Aged-care-specific, relevant

7. Member Suggestions
Less clicking through pages to approve forms and audits
Ability to benchmark if you don’t use the whole system
Ability to delete forms and manage their own users
Better printing of reports/graphs
Members want more colour!

8. New Software Coming!
More on that soon…

9. What are we trying to do?
Our vision and values

10. Vision and Mission
Our vision is to create simple, beautiful software that is easy to use and that inspires your organisation to find, implement, measure and reward great ideas and opportunities for improvement.
Our mission: To change the face of your organisation one measurable improvement at a time.

11. Our values
Less critical, right/wrong, pass/fail; More optimistic, supportive, encouraging
Less verbose, complex, rigid, frustrating, time consuming; More quick, simple, beautiful, insightful, useful
Less controlling, mandated, directive; More open, transparent, collaborative
Less old, musty, manila folders and buff coloured paper; More youthful, fresh, bright, colourful
Less headmaster; More coach

12. So how does that work then?
The wardsman story.

14. How are we going to do it?
The technology roadmap

15. 12 month priorities New software release coming – now in beta testing
Enhanced Benchmarking, supporting multiple systems
Supporting National representation for ACQA

16. New Software Release Streamlined approval process
Enhanced multi-site management capabilities
Ability to manage your own sites users
Upgraded graphing and reporting engine
Extended benchmarking

17. Streamlined Approval Process

18. Multi-site Capabilities

19. Graphing and Reporting Engine

20. Benchmarking Beds, Bed Days, New Care Recipients and Respite Numbers
Incidents
Feedback
Staff Rostering
Acuity levels
ACFI Funding

21. Occupancy

22. Incidents

23. Feedback

24. Rostering

25. Acuity

26. 1-3 year horizon New Aged Care Act Consumer Directed Care
Enhanced Analytics

27. Machine Learning
Enhanced Analytics

28. How do humans learn? Learn by observation Learn by repetition
Learn by instruction
Learn by experience

29. Machine Learning mimics Human Learning
Computers are learning by observation too
Training data with features and outcomes
Predictive Analytics
Genetic Algorithms
Neural Networks
Results in an intuitive analysis and modelling
Goal: Insight over information

30. What does that mean for me?
What if, in addition to traditional statistical analysis, we can create software that analyses data intuitively?
What if the software can learn to help you identify the best areas to focus your attention for improvement?
What if the software can intuitively identify improvements from other users and learn what works and what doesn’t?
These are some of the things we are working on.

31. New Software Rollout
More information coming….

32. New Software Rollout
Beta testing happening now, Wheatfields and Barossa Village
All your data will be imported from the old site to the new site
Live Demo available now. to Request a Demo
Training will be provided prior to rollout
Full rollout schedule to be announced – stay tuned!

33. What next?
Good question…

34. What next?
Making providers lives easier: For some of you, quality is part of your job but it’s not your primary passion. At the very least, hopefully we make life easier for you.
Volunteer Board Members: For some of you, today has inspired you and you are burning to work with others who are this passionate about Quality.
ACQA is your opportunity to get involved, learn, grow, develop and contribute beyond your own facility. Talk to Matt if you want to get more involved.

35. What next?
ACQA is a member-based organization, and relies on the active participation of members to grow and succeed
Most members have been introduced to ACQA by other members
Are you connected with other Aged Care facilities who could benefit from joining ACQA? We would value a warm introduction – talk to Gail.

36. Questions and Answers
We love feedback!

37. Final Thanks
Get in touch.