1. Softskills in Altran

2. Listening is one of the least developed skill among project managers
Listening is the most important skill related to the project manager’s job
Listening is one of the least developed skill among project managers
Project Management Body of Knowledge

3. About Altran

4. About Altran
Altran is an international group and a global leader in Innovation and high‐tech engineering consulting
We accompanies our clients in the creation and development of their new products and services in over twenty countries throughout Europe, Asia and the Americas.
We work in different areas :
Aeronautic, space, defense & naval
Rail, infrastructure & transportation
Energy, industrials & electronics
Life Sciences, Telecom & Media
Financial Services & Government

5. About Altran
Our five values are Innovation, Excellence, Dynamism, Care, and Responsibility. We’re : Over 30,000 employees Over 20 countries of operation Over 30 years promoting innovation to better serve our clients

6. Altran Innstitute
Training to prepare professional certification to project management, service management and contract management
Project Management Institute (US)
PRINCE2 (GB)
SCRUM
P3O
IACCM …
Training in « general » softskill and psychologic models
Speaking, meeting, negotitation
Process Communication Model, MBTI, Neuro Linguistic Programming

7. Softskills in our innovation consulting job

8. Key moments in consultant life
Missions
Evolution
Qualification
Meetings

9. Most important Project Manager’s skills
Communication skills
listening, feedback
persuasion
Organizational skills
planning
goal-setting
analyzing
Team building skills
empathy
motivation
team spirit
Leadership skills
set example
energetic; positive
vision; big picture
delegation
Coping skills
flexibility; adaptability
creativity
patience; persistence
Technological skills
experience; knowledge
Empathie : faculté intuitive de se mettre à la place d’autrui, de percevoir ce qu’il ressent.
Coping : To cope = faire face, affronter

10. General Management Communication Skills
The importance of communication
90% of the project manager’s time is spent communicating
Communication time breakdown
Writing ( 9%)
Reading (16%)
Talking (30%)
Listening (45%)
Communication attitudes
Words ( 7%)
Voice (38%)
Body (55%)

11. Develop Project Team
To have a successful project the project manager need to:
Improve feelings of trust and agreement among team members
Create a dynamic and cohesive team culture to improve both individual and team productivity, team spirit, and cooperation, and to allow cross- training and mentoring between team members to share knowledge and expertise
To be effective, the leader’s style of leadership must be adapted to the team member’s level of technical and psychological maturity or readiness
. Individual development (managerial and technical) is the foundation necessary to develop the team.
Team development is difficult in a matrix organizations because members report to two bosses. Effective mgmt of this duality is often a critical success factor and the responsibility of the PM
Even if slotted as executing process, team development occurs throughout the project

12. The first skill we’re looking for is soft !

13. New management areas
… and what about a blameless culture ?

14. Soft skills, a wide subject
“Don’t listen only to the words”
“Just listen to” :
“what the voice tells you”
“what the movement tells you”
“what the posture tells you”
“what the image tells you”
Friedrich (Frederick) Salomon Perls
(1893 – 1970)