1. Academic year: 2016/17 – winter semester
ENGLISH COURSE
3rd YEAR
Academic year: 2016/17 – winter semester
Lecturer: MSc Sanda Katavić-Čaušić

2. only when practising telephoning for the purpose of the English course

3. COURSE SPECIFICATIONS
COURSE TITLE: ENGLISH 5 PROFICIENCY LEVEL: Intermediate NUMBER OF ECTS CREDITS: 5 TARGET GROUP: 3rd year students – undergraduate programme DURATION: 1 semester (winter) NUMBER OF LESSONS WEEKLY: 1 lecture and 2 practical exercises LOCATION: Lecture room 14 TIME: 7.30am – 10.05am COURSE FOCUS: the course aims at preparing students for effective business communication when telephoning, taking part in discussions and meetings

4. COURSE LITERATURE:
Contents: Unit 1: Introduction Unit 2: Preparing to make a phone call Nit 3: Starting a call Unit 4: Ending a call Unit 5: Tpical phrases on the phone Unit 6: Connecting people Unit 7: Messages Unit 8: Communication problems Unit 9: Formal and informal conversations Unit 10: Active listening skills Unit 11: Making arrangements Unit 12: Dealing with complaints Test your self Appendix: GRAMMAR OVERVIEW

5. HOLD THE LINE - meaning Definition by Collins English Dictionary
a. to keep a telephone line open
b. football to prevent the opponents from taking the ball forward
c. (of soldiers) to keep formation, as when under fire

7. Business dictionary definition of telephone
TASK: Complete the definition below with the missing words: Device that __________ sound and electrical waves into audible relays, and is used for ________________. The telephone ___________ of two essential parts; a microphone and a speaker. This allows the user to speak into the ____________ and also hear transmissions from the other user. The invention of the first telephone ______________ to Some of the first telephones _________________ an operator to connect calls between users, but with the _______________ of technology, calls are now connected automatically. Telephones formally ______________ analog signals to transmit sounds, but most calls are now placed over digital ________________. Telephones are made in a variety of forms, including a subset of the device called a _________l phone or ___________ phone. Source:

8. KEY: Business dictionary definition of telephone
TASK: Complete the definition below with the missing words: Device that coverts sound and electrical waves into audible relays, and is used for communication. The telephone consists of two essential parts; a microphone and a speaker. This allows the user to speak into the device and also hear transmissions from the other user. The invention of the first telephone dates back to Some of the first telephones required an operator to connect calls between users, but with the advancement of technology, calls are now connected automatically. Telephones formally utilized analog signals to transmit sounds, but most calls are now placed over digital networks Telephones are made in a variety of forms, including a subset of the device called a cell phone or mobile phone. Also called phone. Source:

9. ABOUT THE PHONE HISTORY ...........

10. 1876 invention of the first successful telephone
INVENTION OF THE PHONE
ALEXANDER GRAHAM BELL
( )
1876 invention of the first successful telephone
March 7, 1876 the telephone was patented as an apparatus for transmitting vocal or other sounds telegraphically
100th anniversary of the phone

11. ...... MORE INTERESTING FACTS ABOUT TELEPHONES
‘AHOY’ was the original telephone greeting
Alexander Graham Bell suggested ‘ahoy’ (as used in ships), but was later superseded by Thomas Edison, who suggested ‘hello’ instead

12. THE HISTORY OF THE TELEPHONE
March 10, the very first phone call
between Alexander Graham Bell and his assistant Thomas A. Watson

13. The origin of the phrase ‘to put someone on hold’ is attributed to Alexander Graham Bell when he handed over his telephone instrument to his partner Mr Watson saying, “here, hold this”.

14. Bell’s patent for the telephone was modestly titled ‘Improvement in Telegraphy’.

15. as a tribute to Alexander Graham Bell when he died in 1922, all the telephones stopped ringing for one full minute (14 million telephones in US and Canada were affected).

17. CONTACT EMAIL: sanda.katavic-causic@efos.hr
OFFICE PHONE:
OFFICE: 65 (new building, 2nd floor)