1. A 3-Point Approach to Achieving Sustainable Business Operations
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2. Bonnie Simpson Mason, MD
CEO, BeyondtheExamRoom.com®
Adj. Assoc. Prof., GME
University of Louisville

4. Perspective
Intended to serve as the core text book, an online reference curriculum for the entire healthcare team throughout the practice transformation process

5. TCPI Change Package: Transforming Clinical Practice
Primary Drivers
Circle #3 is the HOW

6. Circle 3.2 & 3.4

7. Today’s Objectives
(3.2) Identify and recommend personal and professional priorities and assists in framing the career, practice and financial decision parameters throughout each stage of a clinician’s career via one’s Professional Life Cycle.
(3.4) Identify the revenue centers within a medical practice, with the goal of examining:
points of vulnerability
maximizing efficiency
eliminating waste

8. Physician to Physician
Transition
Utilize resources available via the PTN supported by the SANs
Meet the goals of the change packet with roadmap of the PAT
Knowing our endpoints – analyze our current status, translate the necessary changes to our IHT, Assess current business operations, create future strategies

9. Quality Costs Future Drivers Transition
Utilize resources available via the PTN supported by the SANs
Meet the goals of the change packet with roadmap of the PAT
Knowing our endpoints – analyze our current status, translate the necessary changes to our IHT, Assess current business operations, create future strategies

10. Physician to Physician: Strategy to most effectively and efficiently transition from
Volume
Value
Transition
Utilize resources available via the PTN supported by the SANs
Meet the goals of the change packet with roadmap of the PAT
Knowing our endpoints – analyze our current status, translate the necessary changes to our IHT, Assess current business operations, create future strategies

11. Starts with those on the front line
Culture of our Practice/Department
Translation of Change

12. Perspective
Regarding our practice’s Sustainable Business Operations, review of our
Current Processes
Future Strategies
Is warranted

13. Circle 3.2.1, 3.4.1, 3.4.2

14. 3.2.1 – Encourage Professional Development
Identify and recommend personal and professional priorities and assists in framing the career and financial decision parameters throughout each stage of a clinician’s career via one’s Professional Life Cycle.

15. People 1st – Integrated Healthcare Team
3.2.1 – Encourage Professional Development Building a Culture of Quality and Value
People 1st – Integrated Healthcare Team
Continuing Education
Expectations
Communication
Change Management

16. 3.2.1 – Encourage Professional Development
Road map and example
Goal for physician, clinician – stability for self translates to patients and their own families
57% of physicians change practices within their first two years of practice

17. 3.2.1 – Encourage Professional Development

18. 3.2.1 – Encourage Professional Development RECOMMENDATIONS
Staff meetings – add meaningful discussions around Forum for discussion based on a uniform platform of content
Ongoing professional development – education
Empower team members individually, Qtrly, alternating responsibilities – team building, service leadership and conflict and communication

19. 3.2.1 – Encourage Professional Development RECOMMENDATIONS
Ongoing professional development
Education & Innovation
Staff meetings
add meaningful discussions based on a uniform platform of content
Quarterly, alternating responsibilities
Team-building, Service Leadership
Conflict Resolution and Communication
Empower team members individually

20. Objective #2
(3.4) Identify the revenue centers within a medical practice, with the goal of examining:
maximizing efficiency
eliminating waste
points of vulnerability

22. Perspective Sustainable Business Operations Current Processes
Future Strategies

23. 3.4.1 Streamline Work
Performance based on a clear understanding of the impact of inefficiency and lack of process improvement
Define then measure Efficiency
Clearly state the return on efficiency
Engage the team in developing efficiencies

24. 3.4.1 Streamline Work Define then measure Efficiency
Outline the benefits of Efficiency

25. Draw the connections Front office - Practice/Patient care arm coordination of care-
Back office – Business operations

26. For example, Failure of physicians to complete their charting in a timely manner results in delay in timely filing of claims resulting in delay or denial of payment.
Eliminating

27. 3.4.1 Streamline Work RECOMMENDATIONS
Define then measure Efficiency
Increase knowledge base/understanding
Care Coordination
Outline the benefits of efficiency
Engage the team in developing efficiencies
Gamification, i.e. team challenges
Incentives

28. 3.4.2 Eliminate Waste
Performance based on a clear understanding of the impact of inefficiency and lack of process improvement
Define waste
Outline the benefits of waste elimination

29. 3.2.1 – Encourage Professional Development

30. Eliminate Waste

31. 3.4.2 Eliminate Waste RECOMMENDATIONS
Eliminate Redundancy
Care Coordination
Duplicate diagnostics
Integration of EHR Solutions
Direct Messaging between practices
CCDA – Summary of Care

32. Points of Vulnerability

33. Points of Vulnerability
RECOMMENDATIONS
Cross – train staff
Irregularly rotate positions
Checks and balances at every level

34. Physician to Physician
Transition
Utilize resources available via the PTN supported by the SANs
Meet the goals of the change packet with roadmap of the PAT
Knowing our endpoints – analyze our current status, translate the necessary changes to our IHT, Assess current business operations, create future strategies

35. TCPI Change Package: Transforming Clinical Practice
Primary Drivers

36. Circle 3.2 & 3.4

37. Today’s Objectives
Identify and recommend personal and professional priorities and assists in framing the career and financial decision parameters throughout each stage of a clinician’s career via one’s Professional Life Cycle.
Identify the revenue centers within a medical practice, with the goal of examining:
maximizing efficiency
eliminating waste
points of vulnerability

38. A 3-Point Approach to Achieving Sustainable Business Operations
Drivers
PAT Correlations
3.2.1 Encourage Professional Development
3.4.2 Eliminate Waste
3.4.1 Streamline Work
6, 14, 18, 24
6, 7, 21, 23, 25, 27
2, 3, 14, 20, 21, 25

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